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Internet manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Angela Woodland Ph.D.,

Kerri Orders

Below we've compiled a list of the most critical internet manager skills. We ranked the top skills for internet managers based on the percentage of resumes they appeared on. For example, 11.9% of internet manager resumes contained customer service as a skill. Continue reading to find out what skills an internet manager needs to be successful in the workplace.

15 internet manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how internet managers use customer service:

Provided exceptional customer service when delivering vehicles to owners, going above and beyond customer expectations to ensure their complete satisfaction.
Maintained an excellent customer service satisfaction which resulted in returning customers, leads and customer referrals.

2. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how internet managers use crm:

Redesign all sites and CRM system maintain Google Ad Words for SEO, create SEM and developed ways to build sells.
Receive and respond to Internet Leads within 10 minutes by CRM and follow up daily by email and telephone.

3. Email Campaigns

Email campaigns fall under the marketing efforts that involve contacting multiple recipients at a time. Email campaigns are the best way to reach subscribers and potential clients and give them relevant offers along with valuable content. It is also an effective way to strengthen the relationship with customers.

Here's how internet managers use email campaigns:

Handled all internet leads, managed email campaigns, worked laterally with sales manager to delegate and close sales leads.
Created interface design and graphics for web sites, landing pages, and email campaigns.

4. Internet Leads

Here's how internet managers use internet leads:

Provide in depth reporting to management ensuring effectiveness of internet leads.
Maintain internet websites* Set customer appointments* Answer internet leads

5. CSI

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Here's how internet managers use csi:

Maintained a high CSI level and internet reputation on various different rating sites.
Ensured CSI met or exceeded GM standards.

6. Car Inventory

Here's how internet managers use car inventory:

Updated company website with correct car inventory, pricing, and pictures.
Maintain new and used car inventory on Website.

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7. BDC

BDC, Bureau De Change, often referred to as a Foreign Exchange or Currency Exchange, is a retail establishment where one form of a client's currency can be exchanged for another through a broker. BDC makes its profit by buying multiple foreign currencies and selling the same currency at a higher exchange rate. This service plays an important role in the flow of money between nations.

Here's how internet managers use bdc:

Managed 8 roof tops and a centralized BDC system with 8 team members.
Instruct and train all employees of business development center (BDC).

8. Dealer Website

Here's how internet managers use dealer website:

Maintained dealer website including uploading photos and updating inventory.
Managed vendor's third party leads, and maintained Dealer website and Social media.

9. Chrysler

Here's how internet managers use chrysler:

Hit Chrysler objective 3 out of my 4 months.
Obtained "Certified Sales Consultant" status with Toyota, Scion, Dodge, Chrysler and Jeep.

10. Sales Associates

Here's how internet managers use sales associates:

Created a successful sales/ lead management process and trained others Sales Associates Acted and back-up F&I Business Manager
Help with the day to day follow up of sales associates as well as closing sales of showroom clients.

11. Internet Sales

Here's how internet managers use internet sales:

Prepare and submit detailed and summary reports on internet sales performance to designated supervisor.
Managed all internet sales, marketing and advertising assessments and initiatives.

12. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how internet managers use scheduling appointments:

Specialized in contacting and scheduling appointments with secondary credit applications via the internet.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

13. SEO

Here's how internet managers use seo:

Created and managed all internet marketing initiatives including, SEO, SEM, blog, email, and social media campaigns.
Worked with multiple vendors to execute highly effective SEM and SEO campaigns that adhered to specific manufacturer s standards.

14. Customer Inquiries

Here's how internet managers use customer inquiries:

Direct customer inquiries to the appropriate channel, provide follow-ups to ensure quality and satisfaction of services.
Received and responded to customer inquiries, Inspected vehicles for technical information and quality.

15. Dealer Trades

Dealer trades, also known as dealer swap, refer to the exchange of products between dealers while adhering to an agreement and industry standards.

Here's how internet managers use dealer trades:

Maintained positive relationships with dealers throughout the country so we could complete dealer trades.
Assisted in a sales manager position, working deals and completing dealer trades.

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What skills help Internet Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on internet manager resumes?

Dr. Angela Woodland Ph.D.

Professor, Montana State University

Skills that are immediately useful stand out on resumes. Right now, data analytics skills are in hot demand. A desirable job candidate should be able to import large data sets in various formats, clean data, manipulate data, interrogate data, and draw conclusions from the data. Additionally, the job candidate should be able to prepare informative and easy-to-follow data visualizations of the results. This skill set allows a job candidate to be immediately useful in an organization. It is the new way of analyzing and communicating.

What internet manager skills would you recommend for someone trying to advance their career?

Kerri Orders

Assistant Professor of Business, Aquinas College

In terms of a gap year, I recommend that international business students acquire tangible skills, relevant experience and/or certifications which will enhance their success in their desired area of interest. For example, a gap year could consist of gaining technical or digital training overseas, which would also further the students' cultural intelligence and language proficiency. These types of enriching gap year experiences will assist students to distinguish themselves in a highly competitive market. Furthermore, students should focus on broadening and maintaining their global network during a gap year in order to be ready for the job market once the gap year is concluded.

What type of skills will young internet managers need?

Peter Johnson DPS

Clinical Associate Professor of Marketing Academic Director of MS in Marketing Intelligence, Fordham University

There are three things that employers are looking for:
1. Demonstrated ability to solve problems
2. Ability to analyze and make decisions based on data
3. Communication skills with management, teams, and clients

Do you want to know more?

List of internet manager skills to add to your resume

The most important skills for an internet manager resume and required skills for an internet manager to have include:

Customer Service
CRM
Email Campaigns
Internet Leads
CSI
Car Inventory
BDC
Dealer Website
Chrysler
Sales Associates
Internet Sales
Scheduling Appointments
SEO
Customer Inquiries
Dealer Trades
Sales People
Product Knowledge

Sales Process
Facebook
ADP
Web Site
Customer Database
Business Development
Honda
Nissan
Outbound Calls
Toyota
Sales Floor
ROI
Twitter
Lead Management
Windows
Chevrolet
Content Management

Intranet
Customer Relations
SEM
HTML
Car Sales
KIA
Gross Profit
Social Media Sites
Customer Complaints
BMW
Vehicle Inventory
Product Performance
Credit Applications
YouTube
Online Sales
Party Sites

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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