Internet sales associate job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

West Coast Toyota, a Ken Garff Automotive Dealership, is currently looking for a talented Internet Sales Consultant that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!
Here's why you'll want to work here:
Paid training and real career growth Industry leading schedule - 5-day work weeks!Competitive compensation package Great people with a great culture Paid Time Off and 401k with Company match Medical, Dental, Vision, Short and Long-term disability, AD&D and Life InsuranceYear-end bonus program for all employees (Garff Giveback) Employee discounts on Vehicle Purchase, Parts, Service and More!

Here's what you'll be doing:
Handles all internet sales inquiries personally while assisting the customer in the selection of an automotive vehicle Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals Maintains an ongoing customer database to capture repeat business Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise Coordinates Internet promotions with other dealership sales promotions and advertising Follow up with customers and maintain high customer satisfaction Represent the dealership and Ken Garff AutomotiveOther duties as assigned

Here's what you'll need:
2 years of experience in relevant field: Sales/Customer Service/Call Center1 year of internet sales experience preferred Excellent written and verbal communication skills Strong computer skills (Microsoft and Outlook) Must be 18 years or older and be authorized to work in the U.SHigh School Diploma or equivalent

We are an Equal Opportunity Employer
(( We Hear You ))

What You Will Do

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means:

* Being friendly and professional, welcoming customers to Lowe's and helping with home improvement project needs.
* Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
* Engaging in safe work practices and encouraging others to do the same.

The Customer Service Associate is responsible for customers' experience with Lowe's. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store.

The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset.

Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We're Looking For

* Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
* Requires morning, afternoon and evening availability any day of the week.
* Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
* CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.
* CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed

Minimum Qualifications

* 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
* 6 months experience using common retail technology, such as smart phones and tablets.
* Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications

* 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
* 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
* Bi-lingual skills, if applicable to the store.
* Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).