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Internet specialist skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

George Miller,

Chirag Parikh Ph.D.

Below we've compiled a list of the most critical internet specialist skills. We ranked the top skills for internet specialists based on the percentage of resumes they appeared on. For example, 15.1% of internet specialist resumes contained customer service as a skill. Continue reading to find out what skills an internet specialist needs to be successful in the workplace.

15 internet specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how internet specialists use customer service:

Provided exceptional customer service by responding to all inbound customer calls and written correspondences.-Built rapport with each customer.
Worked collaboratively with other customer service representatives and supervisors to get assigned tasks completed.

2. Inbound Calls

Here's how internet specialists use inbound calls:

Supported customer sales by responding to inbound calls and making outbound calls; conducted customer surveys.
Make outbound and take inbound calls to make appointments for customers.

3. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how internet specialists use windows:

Monitored and installed Unix and Windows web servers.
Configured Web Based Applications & Windows.

4. Customer Issues

Here's how internet specialists use customer issues:

Researched internal and external resources to solve complex customer issues.
Fast paced work environment -Scheduling technicians to resolve customer issues.

5. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how internet specialists use troubleshoot:

Provide support for high-speed cable modems Assist in setup of accounts Troubleshoot desktop connectivity issues.
Collaborated with teachers, administration and technology support to troubleshoot ongoing problems and foster a highly productive and efficient learning environment.

6. HTML

Here's how internet specialists use html:

Trained State personnel on HTML development, and helped them deploy their web sites on CERN and WebSite web servers.
Developed all web pages using multiple web technologies including static & dynamic HTML, CGI, and cookie processing.

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7. Schedule Appointments

Here's how internet specialists use schedule appointments:

Answer phones, prepare quotes, direct phone calls, make phone calls and schedule appointments
Set up test drive appointments with all customers Schedule appointments using dealership approved forms and CRM system.

8. Web Site

Here's how internet specialists use web site:

Created 3D objects and environments for the purpose of rendering the scenes and using it on one of the web sites.
Worked on first Web sites for newspaper, including its first hurricane sites.

9. JavaScript

Here's how internet specialists use javascript:

Provide technical and programming support for three other web developers utilizing ASP, SQL Server, JavaScript, and Photoshop.
Edited or wrote javascript to implement site features; edited standard javascript to implement Google Analytics tracking.

10. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how internet specialists use outbound calls:

Maintain a certain percentage of closing with Inbound and outbound calls, minimum 20%.
Make outbound calls to prospects from different lead sources.

11. SEO

Here's how internet specialists use seo:

Demonstrated e-commerce expertise in eBay, drop shipping, affiliate marketing, SEO, & PPC.
Implemented Google friendly SEO techniques, and targeted marketing campaigns which increased the visibility of website.

12. Customer Inquiries

Here's how internet specialists use customer inquiries:

Provide prompt resolution to customers via telephone and or email to assist with a variety of customer inquiries and issues.
Scheduled service appointments, conversed with customers on internal system, and responded to customer inquiries.

13. Adobe Photoshop

Here's how internet specialists use adobe photoshop:

Created and published company marketing materials and advertisements with Adobe Photoshop and InDesign.
Restored damaged photographs using Adobe Photoshop.

14. TCP/IP

Here's how internet specialists use tcp/ip:

Diagnosed and resolved issues related to DOCSIS Modems and TCP/IP routing, DNS, Email.
Experience with network concepts/protocols (XNS, TCP/IP, SMTP).

15. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how internet specialists use lan:

Established processes and maintain LAN connectivity for maximized resume flow to the recruiting staff.
Maintained office LAN and PC support

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What skills help Internet Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young internet specialists need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for an internet specialist stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of internet specialist skills to add to your resume

The most important skills for an internet specialist resume and required skills for an internet specialist to have include:

Customer Service
Inbound Calls
Windows
Customer Issues
Troubleshoot
HTML
Schedule Appointments
Web Site
JavaScript
Outbound Calls
SEO
Customer Inquiries
Adobe Photoshop
TCP/IP
LAN

Facebook
Web Pages
Mac
Web Design
Search Engine
Credit Card
Product Knowledge
Billing Issues
Connectivity Issues
SQL
Google Adwords
VoIP
Customer Complaints
Content Management
Business Development

PowerPoint
DNS
Customer Accounts
Technical Assistance
Customer Support
Unix
Technical Issues
DSL
CMS
YouTube
NOC
ISP
Computer System
Internet Connectivity
Perl

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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