Chief Collections Officer

Overview:


We are seeking a highly experienced and skilled Chief Collections Officer to lead our Global Collections team, responsible for managing a portfolio of $3B in collections activity across 35 countries. The ideal candidate will have a strong background in business-to-business collections, team management, and excellent communication skills.
Responsibilities:

* Manage the Global Collections team, responsible for day-to-day activities and achieving goals and standards for collections operations

* Set and achieve goals and standards for collections operations, while ensuring maximum cash reimbursement, prompt payment for services rendered, and uninterrupted cash flow

* Coordinate collections activity within a global company with matrix reporting for sales, operations, and finance/accounting

* Work closely with Division heads and sales to ensure collection guidelines are adhered to and issues quickly resolved

* Monitor aging balances and recommend write-offs

* Manage information requests during audits and respond to requests for information during internal audits

* Document trends and initiate corrective action to ensure maximum cash reimbursement, prompt payment for services rendered, and uninterrupted cash flow

* Monitor and provide constructive feedback on team performance to ensure duties are properly performed and employees are working towards common business goals

* Interface with customer service, sales organizations, and senior levels management in communicating and resolving issues

* Keep abreast of current trends and practices in the field of expertise

* Reviews with management credit worthiness decisions on marginal credit approvals and slow-paying accounts

* Assists in monitoring, tracking, and enforcing department policies, procedures, and goals

* Manage the workflow and performance of 45-60 team members, including hiring and training new team members

Qualifications:

* 15+ years of business-to-business collections experience

* 5+ years of experience managing a team of 30 or more people

* 7+ years of demonstrated success in collections management

* Experience working with software and tools that support the collections process

* Experience prioritizing collections and general understanding of accounting concepts

* Proficiency using Microsoft Excel, including pivot tables and virtual lookups

* Excellent web meeting, written, verbal, and face-to-face communication skills

* Success working with multiple teams across a complex organization

* Knowledge of foreign languages is a plus

Benefits:


As a valued member of our team, you will enjoy a comprehensive benefits package, including competitive salary, comprehensive health insurance, retirement savings plan, and opportunities for professional growth and development