Executive Director, Collections

Overview:


NCR VOYIX is seeking an experienced Executive Director, Collections to lead the Global Collections team responsible for $3B of collections activity across 35 countries. The successful candidate will set and achieve goals and standards for collections operations, lead a team of 45-60 members, and work closely with Division heads and sales to ensure collection guidelines are adhered to and issues quickly resolved.
Responsibilities:

* Manage Global Collections team responsible for $3B of collections activity across 35 countries

* Set and achieve goals and standards for collections operations

* Lead team responsible for day-to-day activities

* Coordinate collections activity within a global company with matrix reporting for sales, operations, and finance/accounting

* Work closely with Division heads and sales to ensure collection guidelines are adhered to and issues quickly resolved

* Daily review of collection reports to ascertain status of collections and balances outstanding and reduce collection cycle times (DSO) where possible

* Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad-debt status to account

* Monitor aging balances and recommend write offs

* Work with internal departments and clients to regulate and resolve hold/release sales orders in accordance with internal rules and regulations

* Actively monitor and work with internal departments to resolve all outstanding Accounts Receivable claims

* Manage information requests during audits and respond to requests for information during internal audits

* Document trends and initiate corrective action to ensure maximum cash reimbursement, prompt payment for services rendered and uninterrupted cash flow

* Monitor and provide constructive feedback on team performance to ensure duties are properly performed and employees are working towards common business goals

* Interface with customer service, sales organizations and senior levels management in communicating and resolving issues

* Keep abreast of current trends and practices in field of expertise

* Reviews with management credit worthiness decisions on marginal credit approvals and slow paying accounts

* Assists in monitoring, tracking and enforcing department policies, procedures and goals while identifying inefficiencies and propose, develop and document new concepts and procedures

* Manage the workflow and performance of 45-60 team members

* Hire and train new team members

Qualifications:

* 15+ years of business-to-business collections experience

* 5+ years of experience managing a team of 30 or more people

* 7+ years demonstrated success in collections management

* Experience working with software and tools which support the collections process

* Experience prioritizing collections

* General understanding of accounting concepts

* Proficiency using Microsoft Excel including pivot tables and virtual lookups

* Excellent web meeting, written, verbal and face-to-face communication skills

* Proficiency using Microsoft PowerPoint to build presentations including data visualization

* Success working with multiple teams across a complex organization

* Knowledge of foreign languages is a plus

Benefits:


NCR VOYIX offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Additionally, NCR VOYIX is committed to diversity and equal employment opportunity, and offers a globally inclusive work environment