Customer Engineer I - Chicago

Overview:


At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments. We are seeking a Customer Engineer I to join our team in Chicago. As a Customer Engineer, you will be responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, and Battery system products (2-120KVA) serviced by Vertiv.
Responsibilities:

* Perform service tasks as assigned and as per company policies and procedures

* Capable of working under direct supervision or independently based upon training completion

* Render on-site and phone assistance to customers

* Communicate with Technical Support on technical or procedural issues

* Implement Field Change Notices per published guidelines

* Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

* Operate in a safe manner in accordance with published safety guidelines

* Maintain and operate company vehicle in accordance with local laws and company policy

* Complete required Vertiv safety training assignments on time

* Adhere to on-site customer safety requirements when applicable

* Report all work-related accidents or injuries within 24 hours to the appropriate personnel

* Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines

* Maintain individual inventory and perform cycle counts in accordance with company policy

* Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

* Provide proper and adequate communication to internal and external customers

* Provide estimated time of arrival to the customer where applicable

* Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment

* Strive to provide all customers a "first time fix" for their equipment

* Maintain customer satisfaction rates per company guidelines

* Attend Customer Meetings as required

* Maximize productivity by combining service opportunities

* Complete all technical and administrative work in an efficient and timely manner

* Capable of making technical and commercial decisions under pressure

* Properly evaluate site and equipment for appropriate billing status

* Maintain productive utilization rate per company guidelines

* Perform inventory cycle counts per company guidelines

* Adhere to company dress code and safety regulations

* Meet or exceed on-site response time requirements for each customer

Qualifications:

* Experience (one or more of the following):

+ ASEET or AMEET, or progress towards, is preferred

+ 4+ years military experience in a related technical field

+ 2+ years of relevant industry experience

* Interpersonal and Administrative Skills:

+ Communicate professionally and respectfully in both written and verbal forms

+ Manage time effectively by prioritizing and balancing technical tasks with administrative tasks

+ Collaborate with peers, customers, suppliers, and leadership

+ Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion

* Technical skills:

+ Make basic site evaluation skills to include: environmental temperature, and general operating conditions

+ Familiarity with electrical / electronic test equipment and fundamentals

+ Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks

+ Employ elementary fix/repair techniques based on directed supervision

+ Complete service tasks and return unit to full operating conditions based upon directed supervision

+ Summarize and report all work-related tasks performed in written and verbal form

+ Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)
Benefits:

* Competitive salary range: $60k to $65k per year (based on a 40-hour work week)

* Comprehensive and competitive benefits program, including:

+ Medical, dental, vision, disability, PTO, holiday pay, and 401k

+ Merit increases, annual bonus, and stock (certain roles)

+ Sales incentives (certain roles)

* Stability of a global leader in a growing industry

* Opportunity to work with a diverse team and contribute to a high-performance culture

* Comprehensive training and professional development opportunities

* Flexible work arrangements, including remote work options

* Access to cutting-edge technology and innovative solutions

* Opportunities for career advancement and professional growth

* Commitment to diversity, equity, and inclusion