Retail Sales Leader

Overview:
Express is seeking a Retail Sales Leader to join our team. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.
Responsibilities:

* Assist in developing and motivating associates to maximize sales potential

* Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards

* Partner with Store Management to provide feedback on associate performance

* Assist in training associates on store operations, product, policy, and procedures

* Execute action plans that optimize results

* Execute all aspects of daily store operations

* Ensure appropriate associate coverage to create a great customer experience

* Oversee and authorize the checkout experience

* Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in-store

* Monitor and analyze the customer service provided by team members

* Build an effective schedule with the right associate in the right place at the right time

* Promote and support an environment focused on delivering great in-store customer experiences

* Effectively resolve customer service issues to a positive outcome

* Lead and model our customer experience model

* Display expert knowledge of product, company policies, promotions, loyalty programs

* Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
Qualifications:

* Education: High School or Equivalent

* Years of Experience: 1

* Proficient in use of technology (iPad, registers)

* Meets defined availability criteria, including nights, weekends, and non-business hours

* Meets physical requirements

* Previous retail experience preferred

* Ability to effectively communicate with customers, peers, and supervisors

* Demonstrated sales accountability

* Demonstrated collaborative skills and ability to work well with a team

* Ability to multitask and handle multiple customers and/or processes at once

Benefits:

* Medical, pharmacy, dental, and vision coverage

* 401(k) and Roth 401(k) with Company match

* Merchandise discount

* Paid Time Off

* Parental leave for new moms and dads

* For part-time associates, PHOENIX offers individual insurance coverage options, paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match, as well as an Express merchandise discount and access to voluntary benefits through YouDecide