Enterprise - ServiceNow Employee Workflows Lead

Overview:


We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice.
Responsibilities:

* Capability Leadership, Growth and Strategy:

+ Define and execute the strategic vision for the ServiceNow capability globally. + Collaborate with senior leaders to align investments, talent, and go-to-market priorities. + Build and evolve offerings with a strong emphasis on Employee Workflows. * Client Engagement & Delivery:

+ Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions

+ Collaborate with clients to develop long-term relationships and provide exceptional service. + Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work

* Business Development:

+ Identify and pursue new client opportunities in collaboration with account and market leaders. + Shape proposals, lead solutioning, and support go-to-market campaigns. + Bring a compelling storytelling ability to communicate ServiceNow's value proposition. * Team Leadership:

+ Manage a team of ServiceNow consultants, architects, and developers. + Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth. + Collaborate with Talent Acquisition team to set talent strategy and recruit appropriate talent

* Solution Innovation & Quality Assurance:

+ Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards. + Champion quality, scalability, and long-term client success. + Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes. * Operational Leadership:

+ Manage the team to achieve revenue and utilization goals

+ Ensure appropriate business rigor for managing pipeline, staffing, project margin

Qualifications:

* A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management

* Deep domain expertise in ServiceNow with a proven track record of leading Employee Workflows focused implementation projects. * Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client's needs. * Experience managing a consulting practice to successful business metrics. * Experience managing and navigating the ServiceNow partner ecosystem. * Active ServiceNow certifications (e.g., CIS, CSA, etc.) required. * Strong leadership skills with the ability to inspire and lead a team. * Strategic thinking with a bias for action and outcomes. * Demonstrated ability to grow teams, develop talent, and lead distributed workforces. * Proven track record of client/employee satisfaction

* Ability to think strategically and solve complex business problems. * Strong executive presence and client advisory skills. * Proven leadership of ServiceNow engagements with a focus on Employee Workflows modules. * A demonstrated commitment to continuous learning and professional growth. * Willingness to travel up to 50%

Benefits:


Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance