Clinical Operations Lead

Overview:


We are seeking a Clinical Operations Lead to join our team at CenterWell Senior Primary Care Organization. As a Clinical Operations Lead, you will be responsible for designing and implementing clinical programs that drive quality, efficiency, and impact. This is a hands-on role for someone who loves to take big ideas and turn them into tangible results.
Responsibilities:

* Design and implement programming to support quality care, focusing on end-to-end operations and driving projects to completion (ex. Diabetes management program)

* Act as a clinical operations escalation point for key internal stakeholders

* Analyze performance data and develop frameworks for continuous improvement processes, including how to prioritize with business objectives in mind

* Drive continuous improvement across quality, safety, and provider experience

* Lead provider activation workstream - support license expansion, collaborative requirements, chart reviews, and cross-collaboration with legal, credentialing and technology stakeholders

* Standardize and optimize workflows across clinical onboarding and training

* Partner with business operations, technology partners, and subject matter experts to collaborate on business initiatives that support clinical workflows and provider performance

Qualifications:

* Bachelor's degree

* 5+ years of experience in healthcare consulting, clinical operations, or a similar role

* Experience working in innovative or rapidly scaling healthcare environments

* Strong organizational and project management skills with a focus on execution and outcomes

* An understanding of telehealth and healthcare regulations, with a compliance mindset

* A clear communicator who builds trust and alignment across clinical and non-clinical teams

* A data-informed operator who can develop and execute new clinical programming while maintaining stakeholder alignment

* Ability to work independently in a fast-paced, remote-friendly environment

* Must be able to travel as needed about 10%

* Advanced Microsoft Office skills

Benefits:

* Health benefits effective day 1

* Paid time off, holidays, volunteer time and jury duty pay

* Recognition pay

* 401(k) retirement savings plan with employer match

* Tuition assistance

* Scholarships for eligible dependents

* Parental and caregiver leave

* Employee charity matching program

* Network Resource Groups (NRGs)

* Career development opportunities