Junior network administrator job description

"Equal Opportunity Employer-minorities/women/veterans/individuals with disabilities/sexual orientation/gender identity"
SUMMARY DESCRIPTION :
The Junior Network Administrator assists in maintaining the stable operation of the Cooperative's computer and telephony network. This includes assisting in identifying, designing, installing, configuring and maintaining network connections, servers, software, phone and data circuits. They will troubleshoot network issues, as well as end-user hardware and software issues.


REPORTING RELATIONSHIPS :
Reports to: Vice President of Information Technology Directs: None


EDUCATION AND EXPERIENCE :
Associates degree in an information technology related field plus 2 years of experience in the IT field or a Bachelor's Degree from an accredited College or University in Computer Science and/or Information Systems Management preferred. An equivalent combination of education and experience may be considered. Knowledge of Cisco Products, Apple Devices, Windows and Linux servers and Basic Networking skillset is preferred.



PRINCIPAL DUTIES AND RESPONSIBILITIES ;


Assist in the installation, updates and upgrades of network devices. This includes, but is not limited to, routers, servers, and switches. Assist in upgrades to Voice Over IP (VoIP) Phone system, which includes Cisco Unified Communications Manager, Cisco Unity, and Webex Contact Center. Other phone system equipment included is the Centurion IVR and Scout, which is critical to the functionality of the Operations Center. Troubleshoot all new telephone sites and extensions, voice mail and phone functions (Additions, Moves, Changes). Assist in maintaining the End-Point Security systems, such as Cisco Identity Services Engine (ISE), Cisco Secure Endpoint, Carbon Black and Cisco AnyConnect, Web Filtering, Email Filtering, and reporting systems required to not only provide a secure network but also meet compliance requirements. Assist in managing the storage and virtualization environment. The storage system which includes a Hyper-Converged system, Nutanix. The virtualization environment is VMware with multiple ESXi Hosts, VCenter, VM's and VDI environment. Assist in network system (phone and computer) design to maintain reliability, efficiency and future capacity needs of the network. Assist in managing backup and restore instances leveraging Snap Shots, Rubrik, Data Domain and other applications self contained on a server. Participate in the monitoring of network devices, computer and phone servers, processes, circuits and power required to provide maximum uptime for Jones-Onslow's network and telephony systems. Support remote access for corporate assets and users. Remote access will be defined as applications, clients, and/or tunnels. Assist in the diagnoses and implementation of solutions of devices connected to the corporate network including, but not limited to, network and phone system devices, servers, printers, PCs, laptops and UPS systems. Participate in the support of upgrade cycles of applications. Understand the business processes of the organization and how technology currently assists in those processes and look for other opportunities to assist in business efficiencies. Assist in documentation of network, assets and processes. Assist in special projects as required. Attend and participate in calls, conferences, training, and webinars, as the position requires. Assist in disaster recovery planning, testing, and implementation. Provide 24-hour coverage of network and phone systems. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events, problems, and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures.


KNOWLEDGE, SKILLS AND ABILITIES :
Ability to work with employees, contractors and customers in a courteous and patient manner. Must have strong customer service skills. Must have the ability to work independently. Must have the ability to understand written instructions and request clarification when needed. Must possess the skills to communicate with users in order to diagnose system problems. Self-motivated and self-directed. Good analytical skills. Ability to prioritize and execute tasks to completion. Ability to work as a team member. Ability to lift and transport moderately heavy objects such as computers, monitors and other peripherals. Knowledge of Microsoft Windows, Microsoft Server, Macintosh and Linux is preferred.


ON THE JOB TRAINING :
On-site and Off-site Training courses.
Vendor site visits.


WORKING CONDITIONS :
Normal working conditions inside office building with heat and air conditioning. Regular office hours are from 8:00 am to 5:00 PM Monday through Friday, except company observed holidays. On-call 7x24x365. Position is in Jacksonville, North Carolina. Should live near or within the community.



EMPLOYEE SIGNATURE :
This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and "other" duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.


This job description does not state or imply that the above are the only duties and responsibilities assigned to this position and this job description is subject to change at any time at management's sole discretion. Employees holding this position will be required to perform any other job-related duties as requested by Chief Executive Officer. All requirements are subject to possible modifications to reasonably accommodate individuals with a disability.

Responsibilities

Peraton is seeking a Junior Network Administrator to join our team of qualified, diverse individuals. The ideal candidate will become part of Peraton's Federal Bureau of Investigates (FBI) Enterprise Enterprise Operations Center (EOC) Network Operation Center (NOC) Support Services program providing IT Service Desk support. The NOC provides continuous (24x7x365) IT Service Desk supporting approximately 70,000 FBI accounts across 500+ locations within and outside the continental United States. The NOC provides Tier 2 Network Performance Monitoring and Support and Tier 2 System Administration Monitoring and Support. The NOC supports the FBI's IT Critical Incident Management (CIM) Program, which supports the FBI's Strategic Information and Operations Center (SIOC), National Crisis Command Center (NC3), and Field Office Command Posts, among other critical incidents. The NOC provides a single point of contact for end users to receive technical support, request technical services and receive status about existing requests. The NOC will provide Tier 1 and Tier 2 services that are critical to the successful operation of a technical support environment as it is the focal point for communication between technical solver groups. The IT Service Desk is central to the operational service model and is the focal point for end-to-end service delivery across the service operation lifecycle.

The Junior Network Administrator role will be located in Picotello, ID.

Day to Day Work Responsibilities may include:

• Provides rudimentary programming support.
• Assist project staff to support the NOC service desk.
• Provide continuous and proactive operational Tier 1/2 Network performance monitoring and support.
• Support 24x7x365 network support to optimize network performance and utilization of network assets to promote a stable and secure network infrastructure providing high availability.
• Provide support for network tools and provide proactive problem and incident management activities.
• Conduct monitoring network monitoring to include the transport layer, from core nodes down to the individual end-nodes and support of all networks and network devices.
• Provide fault monitoring, fault isolation, fault resolution, ticket management, configuration management, and performance and capacity management for LAN infrastructure devices and hardware.
• Provide monitoring and reporting on applications or user/sites causing peak load conditions, to include trending, bandwidth and high-level, traffic packet analysis (no content analysis), and remediation recommendations.

Qualifications

Basic Qualifications:

• High school diploma/equivalent and minimum four years experience
• Knowledge and experience providing Tier 1/2 network performance monitoring and support
• US Citizenship required; active Top Secret security clearance is required.

Preferred Qualifications:

• Some experience with rudimentary programming support, applicable coursework preferred.
• Company internship in training as a programmer acceptable
• Experience supporting the FBI SCINet, FBINet, UNet, and/or the BlackNet transport network.

Shift Hours: 2nd Shift: Monday to Friday: 3:00 to 11:30pm

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.

An Equal Opportunity Employer including Disability/Veteran.

For Colorado Residents Colorado Salary Minimum: $29,000
Colorado Salary Maximum: $70,400

The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.

Responsibilities

Peraton is seeking a Junior Network Administrator to join our team of qualified, diverse individuals. The ideal candidate will become part of Peraton's Federal Bureau of Investigates (FBI) Enterprise Enterprise Operations Center (EOC) Network Operation Center (NOC) Support Services program providing IT Service Desk support. The NOC provides continuous (24x7x365) IT Service Desk supporting approximately 70,000 FBI accounts across 500+ locations within and outside the continental United States. The NOC provides Tier 2 Network Performance Monitoring and Support and Tier 2 System Administration Monitoring and Support. The NOC supports the FBI's IT Critical Incident Management (CIM) Program, which supports the FBI's Strategic Information and Operations Center (SIOC), National Crisis Command Center (NC3), and Field Office Command Posts, among other critical incidents. The NOC provides a single point of contact for end users to receive technical support, request technical services and receive status about existing requests. The NOC will provide Tier 1 and Tier 2 services that are critical to the successful operation of a technical support environment as it is the focal point for communication between technical solver groups. The IT Service Desk is central to the operational service model and is the focal point for end-to-end service delivery across the service operation lifecycle.

The Junior Network Administrator role will be located in Picotello, ID.

Day to Day Work Responsibilities may include:

• Provides rudimentary programming support.
• Assist project staff to support the NOC service desk.
• Provide continuous and proactive operational Tier 1/2 Network performance monitoring and support.
• Support 24x7x365 network support to optimize network performance and utilization of network assets to promote a stable and secure network infrastructure providing high availability.
• Provide support for network tools and provide proactive problem and incident management activities.
• Conduct monitoring network monitoring to include the transport layer, from core nodes down to the individual end-nodes and support of all networks and network devices.
• Provide fault monitoring, fault isolation, fault resolution, ticket management, configuration management, and performance and capacity management for LAN infrastructure devices and hardware.
• Provide monitoring and reporting on applications or user/sites causing peak load conditions, to include trending, bandwidth and high-level, traffic packet analysis (no content analysis), and remediation recommendations.

Qualifications

Basic Qualifications:

• High school diploma/equivalent and minimum four years experience
• Knowledge and experience providing Tier 1/2 network performance monitoring and support
• US Citizenship required; active Top Secret security clearance is required.

Preferred Qualifications:

• Some experience with rudimentary programming support, applicable coursework preferred.
• Company internship in training as a programmer acceptable
• Experience supporting the FBI SCINet, FBINet, UNet, and/or the BlackNet transport network.

Shift Hours: 2nd Shift: Monday to Friday: 3:00 to 11:30pm

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.

An Equal Opportunity Employer including Disability/Veteran.

For Colorado Residents Colorado Salary Minimum: $29,000
Colorado Salary Maximum: $70,400

The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.