Keyholding sales associate job description

1. To use cash register to total sales, accept payment, authorize voids, returns, exchanges and credits for merchandise.

2. To ensure proper rotation of store merchandise.

3. To act as a positive role model for employees and trainees in all aspects of professional performance.

4. To stock adequately. To create a positive public image of Goodwill through a clean store environment, attractive displays and presentable, personable personnel.

5. To maintain safe and appropriate conditions in the shopping and back room areas.

6. To keep the store clean and hazard free by vacuuming, mopping and dusting, (including cleaning the bathrooms.)

7. To observe personnel and safety policies and procedures. To ensure compliance by store employees.

8. To be able to perform the job duties of Level I and Level II employees.

9. To attend, as scheduled.

Key holder Duties

10. To ensure the hourly floor check and monthly safety self-inspections are conducted.

11. To ensure all new hires are properly oriented, using the appropriate manual, within the first week of employment. To document that training occurred.

12. To assist the store manager in controlling the expense to revenue ratio monthly and annually.

13. To assist in training of sales associates and court-appointed community service workers, as assigned by the store manager.

14. To assist in supervising, disciplining and recommending discharge of sales associates.

15. To supervise and motivate store employees to reach production guidelines, (minimum 125 garments per hour with a minimum quality standard of 80%), and to be capable of producing as well.

16. To monitor and assist in the receiving, pricing and displaying of store merchandise.

17. To record and balance cash register receipts, make bank deposits and record store transactions.

18. To assist in the preparation of personnel and payroll records in a timely manner. To complete accurately other paperwork required in the day-to-day operation of the store.

Skills and Abilities:

1. To assist the store manager in achieving/exceeding sales goals both monthly and annually and to assist in implementing a contingency plan if goals are not being met.

Must be able to interact cordially and productively with a variety of people.

2. Must be able to market Goodwill and explain the mission to the general public.

3. Must establish and maintain effective working relationships with, and among, store personnel while motivating them to their best performance.

4. Must be able to read, write and communicate clearly in English.

5. Must be able to work a flexible schedule on short notice, including nights and weekends, and occasionally, long hours..

6. Must be able to lift and carry objects up to 25 lbs frequently and 50 lbs occasionally.

7. Must be able to use repetitive hand movement when buttoning, sorting, hanging and zipping garments.

8. Must be able to engage in prolonged standing, walking and in frequent bending, stooping, and stretching.

9. Must have vision corrected to within normal limits.

10. Must be able to function in a hectic work environment with occasional periods of high stress.

11. Must have knowledge of men’s, women’s, and children’s clothing as well as furniture and household items.

Requirements:

• High School diploma or GED and one year supervisory experience or a minimum two years in the service industry.

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Clarins USA is not only a fast-growing, leading beauty company, we’re also a committed, family-owned enterprise with a fiercely independent and pioneering spirit. As one of the top skin care companies worldwide, with a strong position in Europe and the Americas and growth accelerating in Asia, we’re looking for 2 Part Time Sales Associate - Keyholders, at our Clarins Outlet Store in the San Marcos Premium Outlets, located in San Marcos, TX.

The role:

You will represent the Clarins Brand and drive the business through acquisition and retention of customers, while providing superior levels of customer service.

What you’ll do:

By fulfilling the main mission of this role, you will contribute to all of the 5 pillars of the Group strategy: people-centric, brand-builder, consumer-obsessed, digitally minded, and commitment to responsible beauty.

· Work to make each guest’s visit a delightful and memorable experience by providing friendly, caring, knowledgeable and personalized service.

· Work to achieve store goals by providing excellent customer service, maintaining merchandising standards and following all store policies and procedures.

· Participate in training sessions to obtain product knowledge, selling skills and guest service skills. Utilize those skills during guest interactions.

You are:

· Customer-focused, results-oriented and brand addicted

· Comfortable demonstrating products on the customer

· Customer service oriented

· Confident, positive and self-motivated

You have:

· A passion for the skincare and make-up industry with prior cosmetics experience

· Retail Sales experience, preferably in a busy mall environment

· Strong sales ability and interpersonal skills

· Ability to work well with others, as well as part of a team

· Ability to create activity and animation

· Language: English (required), Spanish (preferred), ESL (encouraged to apply)

We have:

· Standout brands: Clarins, My Blend

· Distinctive, high-quality products and services

· A longstanding commitment to social, economic and ecological initiatives

· Growth opportunities

· Learning & Development

· An attractive compensation and benefits package

If you have a curious mind and are always questioning how things can be done better, the ability to take risks and accept new challenges, join us!

Equal Opportunity Employer

Grounded in versatility and powered by a styling community, Express is a modern, multichannel apparel and accessories brand whose purpose is to Create Confidence & Inspire Self-Expression. Launched in 1980 with the idea that style, quality and value should all be found in one place, Express has been a part of some of the most important and culture-defining fashion trends. The Express Edit design philosophy ensures that the brand is always 'of the now' so people can get dressed for every day and any occasion knowing that Express can help them look the way they want to look and feel the way they want to feel.

The Company operates over 500 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Express, Inc. is comprised of the brands Express and UpWest, and is traded on the NYSE under the symbol EXPR. For more information, please visit www.express.com.

The Sales Associate Keyholder Provides a great in-store shopping experience for customers and executes opening and closing procedures.
To support EXECUTION, the Sales Associate Keyholder:

+ Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system

+ Performs overrides at checkout as needed

+ Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers

+ Follows company policies and procedures to ensure the safety of all our associates and customers

+ Assists with product launch changes according to the company SOP

To support CUSTOMER EXPERIENCE, the Sales Associate Keyholder:

+ Delivers on all aspects of the customer experience model

+ Processes transactions quickly and accurately, reducing the customer's wait time

+ Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management

+ Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate

Job Qualifications

Essential Qualifications

+ Education: High School or Equivalent

+ Years of Experience: 0 - 2

+ Proficient in use of technology (iPad, registers)

+ Meets defined availability criteria, including nights, weekends and non-business hours

+ Meets physical requirements

Preferred Qualifications (skills and abilities)

+ Previous retail experience preferred

+ Customer service skills and ability to interact with customers

+ Strong verbal and written communication skills specifically with customers, sales leadership team and associates

+ Demonstrated collaborative skills and ability to work well within a team

If you would like to know more about the California Consumer Privacy Act click here.

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.


Street: Express Fashion Operations LLC