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Keyholding sales associate skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Joseph Hancock,
Sonya DiPalma Ph.D.
Below we've compiled a list of the most critical keyholding sales associate skills. We ranked the top skills for keyholding sales associates based on the percentage of resumes they appeared on. For example, 14.1% of keyholding sales associate resumes contained pos as a skill. Continue reading to find out what skills a keyholding sales associate needs to be successful in the workplace.

15 keyholding sales associate skills for your resume and career

1. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how keyholding sales associates use pos:
  • Helped customers with product needs and POS management.
  • Handled monetary transactions with the POS system.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how keyholding sales associates use customer service:
  • Provided excellent customer service including point of sale operations, account development, event organization and children oriented entertainment.
  • Provide exceptional customer service through effective product knowledge.-Fulfillment and shipping of online orders.- Opening and closing of store.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how keyholding sales associates use product knowledge:
  • Utilized effective communication through product knowledge in order exceed sales quota.
  • Demonstrated product knowledge by assisting customers in finding products.

4. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how keyholding sales associates use loss prevention:
  • Received extensive security and loss prevention training.
  • Work towards creating a bridge between and assisting with sales, merchandising, operations, training and development and loss prevention

5. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how keyholding sales associates use bank deposits:
  • Opened and closed the store, as well as counting cash, opening and closing cash registers and making bank deposits.
  • Count registers at closing prepare bank deposits, and count registers at opening, plus open and close store.

6. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how keyholding sales associates use customer relationships:
  • Maintained customer relationships by personalizing their experience and ensuring complete satisfaction with the merchandise.
  • Coach sales associates on sales strategies, focusing on customer relationships rather than merely selling items.

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7. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how keyholding sales associates use sales floor:
  • Organize and maintain sales floor to accomplish the ultimate shopping experience while answering and assisting customers with inquires and product information.
  • Assist with floor moves, merchandising, and keeping the sales floor organized and clean meeting company standards.

8. Retail Store

Here's how keyholding sales associates use retail store:
  • Reduced monetary loss by making certain all coupons were processed correctly for reimbursement for two retail store locations.
  • Abetted with the design and product placement of merchandise of the new retail store location.

9. Store Operations

Here's how keyholding sales associates use store operations:
  • Open/closed daily store operations including daily financial audits, general store maintenance, product maintenance, and daily visual merchandising assessment.
  • Maintain basic store operations, to include store inventory, assisting customers with special orders in a timely manner.

10. Store Management

Here's how keyholding sales associates use store management:
  • Communicate with Store GM, District Manager, and associate store management for customer care resolutions and employee conflict resolutions.
  • Assisted with store management by completing end of day on registers and set alarm.

11. Cash Handling

Here's how keyholding sales associates use cash handling:
  • Register close out and cash handling.
  • Cash Handling and helping customers with questions

12. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how keyholding sales associates use retail sales:
  • Cash register-Customer Service-Inventory-Created displays-Answered phones-Retail Sales
  • Supervised employees daily activities Trained new employees on department procedures Coordinated employee schedules Increased retail sales by five percent through customer awareness

13. Store Maintenance

Here's how keyholding sales associates use store maintenance:
  • Managed daily projects Cash Management (cashiering, closed out daily transactions & prepared deposits) Maintain store appearance General store maintenance
  • Provided assistance with store maintenance and business operations.

14. Keyholder

Here's how keyholding sales associates use keyholder:
  • Certified as Keyholder and trusted with sensitive materials after 1.5 months of superior performance.
  • Job Duties: Keyholder, sales, cashier

15. Store Procedures

Here's how keyholding sales associates use store procedures:
  • Open and closing the store ensuring that proper store procedures and policies are followed.
  • Utilized store procedures while opening and closing the store.
top-skills

What skills help Keyholding Sales Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a keyholding sales associate stand out to employers?

Joseph HancockJoseph Hancock LinkedIn profile

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all keyholding sales associates possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about keyholding sales associate

List of keyholding sales associate skills to add to your resume

Keyholding sales associate skills

The most important skills for a keyholding sales associate resume and required skills for a keyholding sales associate to have include:

  • POS
  • Customer Service
  • Product Knowledge
  • Loss Prevention
  • Bank Deposits
  • Customer Relationships
  • Sales Floor
  • Retail Store
  • Store Operations
  • Store Management
  • Cash Handling
  • Retail Sales
  • Store Maintenance
  • Keyholder
  • Store Procedures
  • Cash Drawers
  • Store Sales
  • Stock Room
  • Jewelry
  • Sales Techniques
  • Customer Complaints
  • Inventory Control
  • Sales Transactions
  • Customer Inquiries
  • Sales Reports
  • Store Displays
  • Facebook
  • Inventory Management
  • Store Standards
  • Store Policies
  • Enjoyable Shopping
  • Security Practices
  • Store Inventory
  • Cash Registers
  • Quality Customer Service
  • Store Merchandise
  • Customer Assistance
  • Customer Issues
  • Window Displays
  • Credit Card Transactions
  • Visual Displays
  • Store Appearance
  • Security Risks
  • Clean Store

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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