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Lead help desk technician education requirements
Updated January 8, 2025
4 min read
There are several educational requirements to become a lead help desk technician. Lead help desk technicians usually study business, computer science, or computer information systems. 50% of lead help desk technicians hold a bachelor's degree, and 36% hold an associate degree. We analyzed 521 real lead help desk technician resumes to see exactly what lead help desk technician education sections show.
The most common colleges for lead help desk technicians are the University of Phoenix and the University of Phoenix.
There are also many online lead help desk technician courses to help get the education required to be a lead help desk technician.
What education do you need to become a lead help desk technician?
What degree do you need to be a lead help desk technician?
- Bachelor's, 50%
- Associate, 36%
- High School Diploma, 6%
- Diploma, 3%
- Other Degrees, 5%
What should I major in to become a lead help desk technician?
- Business, 17%
- Computer Science, 15%
- Other Majors, 45%
Most common colleges for lead help desk technicians
| Lead help desk technician common college | Percentages |
|---|---|
| University of Phoenix | 13.79% |
| DeVry University | 13.79% |
| Strayer University | 6.90% |
| Coppin State University | 6.90% |
| Remington College | 5.17% |
Best majors for lead help desk technicians
| Rank | Major | Percentages |
|---|---|---|
| 1 | Business | 17.2% |
| 2 | Computer Science | 15.2% |
| 3 | Computer Information Systems | 14.1% |
| 4 | Information Technology | 9.0% |
| 5 | Computer Networking | 8.6% |
Best colleges for lead help desk technicians
The best colleges for lead help desk technicians are Stanford University, University of Pennsylvania, and Northwestern University.
A lead help desk technician with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for lead help desk technicians. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become lead help desk technicians.
1. University of Pennsylvania
Philadelphia, PA • Private
In-state tuition
$55,584
Enrollment
10,764
2. University of Southern California
Los Angeles, CA • Private
In-state tuition
$56,225
Enrollment
19,548
3. Stanford University
Stanford, CA • Private
In-state tuition
$51,354
Enrollment
7,083
4. Boston University
Boston, MA • Private
In-state tuition
$53,948
Enrollment
17,238
5. New York University
New York, NY • Private
In-state tuition
$51,828
Enrollment
26,339
6. University of Minnesota - Twin Cities
Minneapolis, MN • Private
In-state tuition
$14,760
Enrollment
31,451
7. Rensselaer Polytechnic Institute
Troy, NY • Private
In-state tuition
$53,880
Enrollment
6,590
8. George Washington University, The
Washington, DC • Private
In-state tuition
$55,230
Enrollment
12,161
9. Northwestern University
Evanston, IL • Private
In-state tuition
$54,568
Enrollment
8,451
10. Saint Ambrose University
Davenport, IA • Private
In-state tuition
$30,894
Enrollment
2,289
20 best online courses for lead help desk technicians
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Top 10 most affordable universities for lead help desk technicians
The most affordable schools for lead help desk technicians are California State University - Bakersfield, suny farmingdale, and brooklyn college of the city university of new york.
If the best universities for lead help desk technicians are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for lead help desk technicians.
1. California State University - Bakersfield
Bakersfield, CA • Private
In-state tuition
$7,309
Cost of attendance
16,714
2. SUNY Farmingdale
Farmingdale, NY • Private
In-state tuition
$8,306
Cost of attendance
16,091
3. Brooklyn College of the City University of New York
Brooklyn, NY • Private
In-state tuition
$7,240
Cost of attendance
13,991
4. California State University - Dominguez Hills
Carson, CA • Private
In-state tuition
$6,942
Cost of attendance
14,469
5. Brigham Young University
Provo, UT • Private
In-state tuition
$5,620
Cost of attendance
18,136
6. Clayton State University
Morrow, GA • Private
In-state tuition
$5,419
Cost of attendance
17,697
7. University of Puerto Rico - Mayaguez
Mayaguez, PR • Private
In-state tuition
$4,094
Cost of attendance
14,302
8. California State University - Long Beach
Long Beach, CA • Private
In-state tuition
$6,798
Cost of attendance
18,306
9. California State University - Los Angeles
Los Angeles, CA • Private
In-state tuition
$6,749
Cost of attendance
14,823
10. SUNY Polytechnic Institute
Utica, NY • Private
In-state tuition
$8,238
Cost of attendance
21,567
Top 10 hardest universities to get into for lead help desk technicians
The hardest universities for lead help desk technicians to get into are Stanford University, University of Pennsylvania, and Northwestern University.
Some great schools for lead help desk technicians are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for lead help desk technicians based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.
1. Stanford University
Stanford, CA • Private
Admissions rate
4%
SAT average
1,497
2. University of Pennsylvania
Philadelphia, PA • Private
Admissions rate
8%
SAT average
1,492
3. Northwestern University
Evanston, IL • Private
Admissions rate
8%
SAT average
1,508
4. Carnegie Mellon University
Pittsburgh, PA • Private
Admissions rate
17%
SAT average
1,507
5. University of Southern California
Los Angeles, CA • Private
Admissions rate
13%
SAT average
1,445
6. New York University
New York, NY • Private
Admissions rate
20%
SAT average
1,419
7. Boston University
Boston, MA • Private
Admissions rate
22%
SAT average
1,420
8. Rensselaer Polytechnic Institute
Troy, NY • Private
Admissions rate
43%
SAT average
1,415
9. George Washington University, The
Washington, DC • Private
Admissions rate
42%
SAT average
1,380
10. Vanderbilt University
Nashville, TN • Private
Admissions rate
10%
SAT average
1,514
Top 10 easy-to-apply-to universities for lead help desk technicians
The easiest schools for lead help desk technicians to get into are Oklahoma Wesleyan University, barry university, and nyack college.
Some schools are much easier to get into. If you want to start your career as a lead help desk technician without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for lead help desk technicians.
1. Oklahoma Wesleyan University
Bartlesville, OK • Private
Admissions rate
68%
SAT average
964
2. Barry University
Miami, FL • Private
Admissions rate
91%
SAT average
1,006
3. Nyack College
New York, NY • Private
Admissions rate
98%
SAT average
999
4. La Roche College
Pittsburgh, PA • Private
Admissions rate
99%
SAT average
1,008
5. LIM College
New York, NY • Private
Admissions rate
83%
SAT average
1,061
6. Kean University
Union, NJ • Private
Admissions rate
86%
SAT average
991
7. Notre Dame College
Cleveland, OH • Private
Admissions rate
90%
SAT average
994
8. Saint Martin's University
Lacey, WA • Private
Admissions rate
96%
SAT average
1,111
9. University of Baltimore
Baltimore, MD • Private
Admissions rate
78%
SAT average
1,020
10. Iona College
New Rochelle, NY • Private
Admissions rate
88%
SAT average
1,089
Average lead help desk technician salary by education level
| Lead help desk technician education level | Lead help desk technician salary |
|---|---|
| Master's Degree | $70,674 |
| High School Diploma or Less | $56,556 |
| Bachelor's Degree | $62,388 |
| Doctorate Degree | $67,812 |
| Some College/ Associate Degree | $57,655 |
Lead help desk technician education FAQs
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Updated January 8, 2025
Updated January 8, 2025