Lead performance support analyst job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsible for supporting senior manager in the development and implementation of the fraud risk strategy for Point of Sale fraud risk policies, procedures, and controls. Assists with implementing business decisions for new builds and/or major enhancements to existing products and services. Works with a cross-functional team that encompasses representation from all divisions to understand current challenges. Works to define our current processes to support business initiatives and to define the future state that will be enabled through technology. Works cross functionally with external vendors and internal partners in Technology, Retail, Sales, Product, and Business Process. Acts as a key contributor in a complex and crucial
environment. May
lead teams or projects and shares expertise.

Job Description
Core Responsibilities:
Leads the development of requirements for new fraud risk initiatives. Creates a proposed future state design for impacts to customers, employees and existing business processes.Help to identify emerging trends and mitigate via fraud rule decisioning updates.Facilitates collaborative working sessions with internal stakeholders to implement fraud risk initiatives and/or to remediate existing practices that pose a fraud risk concern.Leads analysis and design of existing and new business processes that could span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal.Makes recommendations on how to mitigate and works with appropriate business partners to implement change.Ability to thrive in fast-paced, dynamic environment and exercise flexbility and adaptability.Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.Other duties and responsibilities as assigned.

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.
Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.