Automatically apply for jobs with Zippia

Upload your resume to get started.

Lead support engineer skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Austin McCoy,

Dr. Ariful Azad Ph.D.

Below we've compiled a list of the most critical lead support engineer skills. We ranked the top skills for lead support engineers based on the percentage of resumes they appeared on. For example, 10.2% of lead support engineer resumes contained technical support as a skill. Continue reading to find out what skills a lead support engineer needs to be successful in the workplace.

15 lead support engineer skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how lead support engineers use technical support:

Assisted management with technical evaluation and training of Service Engineers and Technical Support and made recommendations regarding formal technical training requirements.
Provide technical support for problem resolutions.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how lead support engineers use troubleshoot:

Work with third party vendors in conjunction with customer base to troubleshoot system errors.
Manage and troubleshoot of over 23,000 nodes including both workstations and servers.

3. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how lead support engineers use java:

Coded Application enhancements and delivered bug fixes using Java, J2EE and C++.
Tested and Q/A mediation and billing software in Java GUI based system.

4. Lead Support

Here's how lead support engineers use lead support:

Served as Lead Support Engineer for Office of the Secretary of Defense Chief Information Office (OSD-CIO).
Project lead/lead support engineer for process improvement team for 1,000 outdated processes and 300 new processes.

5. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how lead support engineers use linux:

Served as the editor for two monthly technical newsletters within HP (one for HPUX and one for Linux).
Managed IT projects with team of six employees specializing in Mac and Linux server infrastructure and scientific application support.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how lead support engineers use customer service:

Earned solid reputation for resolving complex issues and providing Exceptional customer service.
Awarded quarterly support staff achievement in customer service Promoted to Communications Lead.

Choose from 10+ customizable lead support engineer resume templates

Build a professional lead support engineer resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your lead support engineer resume.

7. Customer Support

Here's how lead support engineers use customer support:

Managed Macintosh customer support for educational software company.
Mentor of over 15 resources within Packet Core Customer Support and Integration teams.

8. API

Here's how lead support engineers use api:

Contributed for planning, preparing and execution black box testing, Back End API testing of test sets.
Handled issues related to Ektron server controls and API's.

9. Technical Documentation

Technical documentation means any documentation that gives a functional, architectural, and handling description of a technical product or a product in use or development.

Here's how lead support engineers use technical documentation:

Composed and reviewed technical documentation for new and existing policies and procedures.
Incorporated processes and functional requirements into training and other site-specific technical documentation.

10. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how lead support engineers use unix:

Diagnosed and troubleshooted UNIX and Windows processes Provided documentation for first level troubleshooting of processes to tech support staff.
Attended UNIX system administration course, & enhanced PERL & shell scripting knowledge.

11. PowerShell

Here's how lead support engineers use powershell:

Created PowerShell scripts to help with mass deactivation of end users.
Created custom backup and recovery for internally developed applications used by other groups using Powershell scripting.

12. Technical Expertise

Technical Expertise or skills refer to having the abilities and knowledge needed to perform specific tasks often relate to information technology, mechanical, mathematical, scientific, or related tasks. Examples include knowledge of designing programs, mechanical equipment or tools, programming languages, etc. However, technical expertise can be acquired either through on-the-job experience or structured learning.

Here's how lead support engineers use technical expertise:

Applied high-level technical expertise utilizing standard and non-standard operating and diagnostic protocols to resolve client issues and concerns.
Support Custom Systems group and Application Sales group with technical expertise, system integration and application/specification testing.

13. Technical Issues

Here's how lead support engineers use technical issues:

Planned, developed and delivered PowerPoint presentations to Senior Management and Senior Product Support Engineers on various technical issues.
Investigated and researched complex technical issues to include replication, gathering of logs/configurations, KnowledgeBase, and conferring with next-level engineers.

14. SCCM

Here's how lead support engineers use sccm:

Implemented MSI Packaging Program to help with deploying applications in SCCM.
Managed Microsoft SCCM deployments in a large-scale global environment of 2,000+ worldwide users; oversaw deployments of large and complex applications.

15. Remedy

Here's how lead support engineers use remedy:

Utilized troubleshooting software (Magic, Remedy, and Clarify) to assist with customer problems.
Track and perform all the tasks using the HP Quality Center & Remedy Tool.

5 Lead Support Engineer resume examples

Build a professional lead support engineer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your lead support engineer resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Lead Support Engineers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on lead support engineer resumes?

Austin McCoy

Director of Javelina Engineering Student Success Center, Texas A&M University - Kingsville

-Internship/co-op experience -Research experience
-Good leadership skills and involvement on campus and in the community and activities where the individual works as part of a team.
-Well written resume can tell a lot about the technical writing skill; a resume needs to be clean and comfortable to read; recruiters can find what they are looking for easily.
-Less is sometimes more because students sometimes will put more information on a resume than is pertinent to the position applying for.

What lead support engineer skills would you recommend for someone trying to advance their career?

Dr. Ariful Azad Ph.D.

Director of Graduate Studies for the Dept. of Intelligent Systems Engineering, Assistant Professor of Intelligent Systems Engineering, Indiana University Bloomington

I recommend enhancing skills in data analytics, if a graduate lacks such skills. Revitalizing business practices by analyzing user or inventory data is an integral part of almost all business applications. Hence, skills in data analytics will give a graduate an edge in the changing job market. Data analytics comes in various flavors: from gathering simple statistics to advanced machine learning. Hence, a graduate can always improve their skill from freely available online lectures, online classes such as Coursera, or on-ramp classes offered by many universities.

What type of skills will young lead support engineers need?

Vince Bowen

Executive Director, Department Chair Energy Systems Technology & Education Center (ESTEC), Idaho State University

How to learn. How to problem-solve. Emotional Intelligence to work in teams and get along with coworkers/customers. Then they need the tech skills.

Do you want to know more?

List of lead support engineer skills to add to your resume

The most important skills for a lead support engineer resume and required skills for a lead support engineer to have include:

Technical Support
Troubleshoot
Java
Lead Support
Linux
Customer Service
Customer Support
API
Technical Documentation
Unix
PowerShell
Technical Expertise
Technical Issues
SCCM
Remedy
Desktop Support

VMware
SME
Debugging
Level Support
LAN
DNS
Incident Management
Customer Issues
Technical Training
Network Troubleshooting
Mac
ITIL
Technical Problems
SLA
PL/SQL
IIS

TCP/IP
VPN
Windows Server
Routers
VoIP
SharePoint
QA
OS
WAN
Support Issues
Configuration Changes
Network Issues
Trouble Tickets
SAN

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse computer and mathematical jobs