Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobs

Skills

EducationDemographicsJob DescriptionHow To HireBest CompaniesJob OutlookCompareFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Leader tier skills for your resume and career

Updated January 8, 2025
3 min read
Quoted expert
Jessica Tangen Daniels Ph.D.
Below we've compiled a list of the most critical leader tier skills. We ranked the top skills for leader tiers based on the percentage of resumes they appeared on. For example, 28.9% of leader tier resumes contained windows as a skill. Continue reading to find out what skills a leader tier needs to be successful in the workplace.

15 leader tier skills for your resume and career

1. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how leader tiers use windows:
  • Assisted with Windows 7 training of Tier 1 agents, and participated in the Windows 7 pilot.

2. Customer Satisfaction

Here's how leader tiers use customer satisfaction:
  • Lead initiative to define and implement a company-wide customer satisfaction assurance initiative, and report and recommend improvement plans.
  • Oversee problem solve department Travel and train new associates Reinforce customer satisfaction Responsible for making critical pull time for all shipments

3. Configuration Management

Configuration management is a technical system of management controls that includes decisions, actions, and approvals that are applied throughout the life cycle of a program or system and that maintain the consistency of its performance, functional and physical attributes from the conceptual phase to production and finally to post-production support.

Here's how leader tiers use configuration management:
  • Led software configuration management team over 15 mission critical applications across multiple platforms including desktop, client/server and mainframe.
  • Key Achievements: * Created and launched comprehensive release management process and configuration management process.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how leader tiers use technical support:
  • Supervised 19 Top Tier Technical Support Agents as well as aided Customer Service Agents across the call center of every specialty.
  • Helped customers with basic technical issues and used a ticketing system to escalate problems to tier 2 technical support.

5. Customer Support

Here's how leader tiers use customer support:
  • Deliver remote/onsite customer support and installation of NG 9-1-1, i3, SIP based telephony CPE systems.
  • Streamlined corporate-wide support procedures resulting in consistent customer support across product lines.

6. Switches

Here's how leader tiers use switches:
  • Provisioned customer profiles on DSL routers and switches.
  • Configured ATM, Frame Relay switches, DSLAMS, BroadSoft, and Cisco routers.

Choose from 10+ customizable leader tier resume templates

Build a professional leader tier resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your leader tier resume.

7. Network Troubleshooting

Here's how leader tiers use network troubleshooting:
  • Perform (Mac&Win7,Vista, XP) PC hardware and software and basic network troubleshooting.
  • Assist and monitor clients with network troubleshooting to ensure client satisfaction.

8. Technical Issues

Here's how leader tiers use technical issues:
  • Ensured on-schedule test execution by identifying hardware needs for each platform supported, escalating unresolved technical issues, and procuring equipment.
  • Assisted management team with resolving resource and technical issues and assisted applications groups with installation of proprietary software.

9. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how leader tiers use customer care:
  • Collaborated with Training and Customer Care to rebuild training curriculum for Technical Support.
  • Created troubleshooting materials for customer care representatives to reference.

10. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how leader tiers use trouble tickets:
  • Utilized a Remedy server for the creation and completion of over 2800 trouble tickets and 750 change management requests.
  • Manage, monitor and assist with placing trouble tickets via individual company policy and procedure.

11. Network Issues

Here's how leader tiers use network issues:
  • Optimized application performance and resolved customer network issues using QoS mechanisms.
  • Diagnosed and resolved technical hardware, software and network issues.

12. Help-Desk Support

Here's how leader tiers use help-desk support:
  • Provided general user troubleshooting and support, as well as phone and help-desk support for local and off-site users.

13. Level Support

Here's how leader tiers use level support:
  • Performed second level support for Internet connectivity issues using automatic configuration script.
  • Resolved innumerable problems assigned to second level support, senior operator or supervisor.

14. NOC

NOC technicians supervise complex network elements that are responsible for network management. Daily they provide troubleshooting services while maintaining servers, networks, and telecom equipment of an organization. These technicians are the core support system of an IT function as they monitor administer, fix, and maintain client networks.

Here's how leader tiers use noc:
  • Interfaced with functional users and other network operations centers (NOC's) in both routine and reactive monitoring situations.
  • Worked in Tier 1 NOC environment using NetExpert Monitoring system to detect faults in network.

15. KPI

Here's how leader tiers use kpi:
  • Tracked Key Process Indicators (KPI's) using Statistical Analysis practices to identify areas of weakness in the resolution process.
top-skills

What skills help Leader Tiers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all leader tiers possess?

Jessica Tangen Daniels Ph.D.

Associate Provost - Innovation and Partnerships, Program Director/Professor, Ed.D. Leadership in Higher Education, Bethel University

With the rapid rate of change, accelerating information turnover, and boundless access to knowledge, certain new soft skills may now be prioritized in our current society. So we all have to be learners, seeking new information, anticipating that we will need to change our mind, and striving for a disposition of curiosity. The specific skill of asking good questions cannot be underestimated.

Employers may be seeking skills like imaginative bridging, humbly and curiously connecting dots. Or the skills of facilitation and curation, with so many different perspectives and lived experiences, and an overabundance of information, an educational leader, must manage people, perspectives, and content like never before.

Employers are looking for skills that relate to not only the day-to-day tactical aspects of educational leadership but also imaginative problem-solving for a thriving future.
Do you want to know more?
Read more about what experts have to say about leader tier

List of leader tier skills to add to your resume

Leader tier skills

The most important skills for a leader tier resume and required skills for a leader tier to have include:

  • Windows
  • Customer Satisfaction
  • Configuration Management
  • Technical Support
  • Customer Support
  • Switches
  • Network Troubleshooting
  • Technical Issues
  • Customer Care
  • Trouble Tickets
  • Network Issues
  • Help-Desk Support
  • Level Support
  • NOC
  • KPI
  • Juniper
  • Password Resets
  • III
  • Inbound Calls
  • Operational Support
  • SLA
  • Desk Tickets

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse computer and mathematical jobs