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Liability claims representative skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical liability claims representative skills. We ranked the top skills for liability claims representatives based on the percentage of resumes they appeared on. For example, 8.6% of liability claims representative resumes contained litigation as a skill. Continue reading to find out what skills a liability claims representative needs to be successful in the workplace.

15 liability claims representative skills for your resume and career

1. Litigation

Here's how liability claims representatives use litigation:

Investigated and concluded property and casualty liability claims including those in litigation with the highest overall production of the claims representatives.
Retained corporate Legal and contractors which are project managed for matters in litigation or for settlement negotiation purposes.

2. Claims Handling

Here's how liability claims representatives use claims handling:

Resolved coverage questions in accordance with policy language, applicable laws and generally accepted claims handling procedures.
Specialized in complicated lawsuits and liability claims handling all aspect through investigation to settlement/denial/trial/arbitration.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how liability claims representatives use customer service:

Performed various customer service transactions such as reviewing bills, crediting accounts, disconnecting/reconnecting service, upgrading equipment and handling escalations.
Provided superior customer service and satisfaction through effective interactions with policyholders, claimants, agents and internal business partners.

4. Law Enforcement Agencies

Here's how liability claims representatives use law enforcement agencies:

Served as a liaison to the public, governmental entities and law enforcement agencies on insurance fraud issues.

5. Insurance Claims

Here's how liability claims representatives use insurance claims:

Performed telephone interviews, took recorded statements; gathered facts from policyholders and claimants to determine liability for automobile insurance claims.
Investigated and processed insurance claims filed by policyholders or claimants.

6. Reservations

Here's how liability claims representatives use reservations:

Composed professional communications including reservations of rights, status, settlement and declination letters.
Analyze bodily injury, obtain medical bills *Set up rental reservations for insured/claimant.

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7. Bodily Injury Claims

Here's how liability claims representatives use bodily injury claims:

Promoted to Field Claims Rep, negotiating bodily injury claims of progressive severity involving attorney-represented claimants.
Confirmed coverage, thoroughly investigated, and settled property damage and bodily injury claims.

8. Claims Process

Here's how liability claims representatives use claims process:

Communicate and negotiate effectively with attorneys and insured's/claimants about claims process.
Worked personally with and guided customers through the entire claims process after involvement in an auto accident.

9. Coverage Issues

Here's how liability claims representatives use coverage issues:

Resolve any coverage issues, determine value of bodily injury and negotiate settlements with attorney represented and non-represented third party claimants.
Review policy coverage issues to determine policy obligation.

10. Insurance Coverage

Here's how liability claims representatives use insurance coverage:

Determined insurance coverage for claims by reviewing and interpreting the policy.
Provided feedback to upper management regarding accounts where lapse in coverage was existent and unsatisfactory insurance coverage was documented.

11. Repair Facilities

Repair facilities provide repair and restoration services for different things such as vehicles, appliances, gadgets, and various equipment and machinery.

Here's how liability claims representatives use repair facilities:

Compiled and managed auto restorative contracts and built relationships with automotive dealers, repair facilities, policyholders and agents.
Used extensive automotive mechanical knowledge to identify suspicious activity and dispatched Automotive Inspectors to repair facilities to investigate suspicious claims.

12. Medical Claims

Here's how liability claims representatives use medical claims:

Assist customers with auto and medical claims via phone, email, and website.
Received training in Auto Liability, Medical Claims and Auto Physical Damage School.

13. Negotiation

Here's how liability claims representatives use negotiation:

Reviewed medical records to complete bodily injury evaluations and completed the negotiation of claims.
Acquired negotiation skills and increased knowledge in business law and business administration.

14. Diary Management

Here's how liability claims representatives use diary management:

Maintained an effective diary management system to ensure that all claims were handled in a timely manner.

15. State Laws

Here's how liability claims representatives use state laws:

Gathered and evaluated medical documentation timely based on New York State Laws.
Review WA/AK state laws in order to properly determine liability in auto accident and home owner claims.

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List of liability claims representative skills to add to your resume

The most important skills for a liability claims representative resume and required skills for a liability claims representative to have include:

Litigation
Claims Handling
Customer Service
Law Enforcement Agencies
Insurance Claims
Reservations
Bodily Injury Claims
Claims Process
Coverage Issues
Insurance Coverage
Repair Facilities
Medical Claims
Negotiation
Diary Management
State Laws

Claims System
Scene Investigations
Medical Profession
Insurance Carriers
Liability Claims
Police Reports
Settlement Authority
Commercial Property
Fraud Investigators
Arbitration
Property Damage Claims
Strong Negotiation
Policy Coverage
Medical Bills
Policy Language

Body Shop
Defense Counsel
Repair Shops
Excellent Negotiation
Policy Holders
Settlement Negotiations
Product Liability
Settlement Conferences
Legal Liability
Medical Reports
Medical Treatment
Liability Disputes
Auto Accidents
Liability Investigations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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