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Live source operator skills for your resume and career
10 live source operator skills for your resume and career
1. Control Room
A control room, also known as an operations center, is a room that serves as central control and monitoring station for security, building, and other types of systems of a large facility or physical area. Control rooms act as the central nervous system of a facility and require a reliable and efficient communication system to effectively handle emergencies, as well as critical incidents and decisions.
- Establish communications with the live event control room to verify ESPN sporting events and workflow criteria.
2. Quality Customer Service
- Handle all incoming calls in timely manner Effectively communicate with client Provide consistent, high quality customer service and accurate information
3. Inbound Calls
- Maintained thousands of inbound calls per week.
- Handled large volume of outbound/inbound calls for alphabetical and geographical listings for residential and business directories.
4. Computer Database
A database or a computer database is a cluster of structured information stored in an electronic archive. This electronic data is administered through a database management system (DBMS), both (data and DBMS) of which are collectively referred to as a database system. The data is normally portrayed in the form of rows and columns for easy organization, management, alteration, and access. The organization of data in computer database enables users to write and query data efficiently.
- Referred to computer database to answer questions and provided accurate telephone information.
- Assisted customers by using a telephone and computer database for directory assistance requests.
5. Live Events
A live event is an event in which a performance or telecommunication is taking place and is not recorded, in particular a musical work or performance of a performer that is announced to the public, including live performances, sporting events, festivals, fashion, etc.
- Covered live events including NFL, NBA, NHL for live broadcast to countries around the world.
- Make phone calls to directors at the live events for specific instructions.
6. ESPN
- Assisted venue directors to create a seamless online stream of live sporting events for ESPN and Go90 mobile applications.
- Operate remote broadcasts for television and online through streaming on Watch ESPN App.
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- Document any incidents, outages, or process gaps according to procedures.
8. Ground Checks
- Back ground checks, security consultant, sales of security products from other companies.
- Fingerprint technician, performed personal background checks, cash transactions, office management
9. Customer Calls
- Answered customer calls and provided customers with directory assistance and movie information.
- Answered customer calls for directory listings in North Alabama
10. NBA
- Communicate with on-site producers for events (NFL, NBA, NHL, NCAA, PGA, Pro Tennis)
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List of live source operator skills to add to your resume
The most important skills for a live source operator resume and required skills for a live source operator to have include:
- Control Room
- Quality Customer Service
- Inbound Calls
- Computer Database
- Live Events
- ESPN
- Process Gaps
- Ground Checks
- Customer Calls
- NBA
Updated January 8, 2025
