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Loan supervisor skills for your resume and career
15 loan supervisor skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Demonstrated customer service experience analyzing and solving customer issues in a call center environment.
- Developed electronic products that improved customer service, increased revenues and created new markets.
2. Real Estate
Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.
- Developed and implemented foreclosure and other real estate owned credit policies and procedures.
- Directed assigned Loan Closing department staff to ensure the accurate and timely documentation of and closing of commercial real estate loans.
3. Financial Statements
A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.
- Work expiring document report such as continuing UCC's, insurance, financial statements, tax returns, etc.
- Analyzed credit reports, financial statements and Dun & Bradstreet reports to determine creditworthiness.
4. Escrow
An escrow refers to a third party who holds in their custody money or asset on behalf of other parties involved in a business transaction. Every month a lender deposits an escrow amount of the mortgage into another party's account and handles the insurance premiums plus the estate taxes.
- Prepare GL entries Maintain Mortgage Loan Exception Report Back up Insurance & Escrow Department.
- Established communication with escrow officers, processors, loan officers and underwriter regarding loan status and/or missing information.
5. Mortgage Loans
- Implemented and developed procedures and processes to utilize efficiency and effectiveness to mitigate loss on residential mortgage loans.
- Completed regular updates of Mortgage Loan Analysis department procedures as necessary.
6. Direct Reports
- Hold monthly one on one's and weekly coaching sessions with direct reports for development.
- Created and maintained weekly, monthly marketing schedule for Sales Manager/Direct reports.
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A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.
- Mentored and review analysis of less experienced underwriters to resolve mortgage and loan application problems.
- Supervised professional and clerical staff responsible for loan application processing from origination to closing.
8. Loan Processing
- Demonstrated leadership and support with respect to all closing and Funding files & issues, loan processing and loan closing function.
- Supervised and trained all loan department personnel in all areas of Consumer, FHA and Conventional loan processing and teller transactions.
9. Performance Evaluations
Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.
- Conducted performance evaluations and recommended merit increase levels.
- Complete and conduct semi-annual performance evaluations.
10. Loan Products
- Maintain knowledge of the loan products, underwriting, processing procedures and general departmental guidelines.
- Assisted in enhancing existing loan products and reviewing/introducing new products to the membership.
11. Investor Guidelines
An investor guideline refers to general standards, strategies, and parameters relating to investments; the set guidelines get altered from time-to-time.
- Completed Daily/Monthly Audit Reviews of Collector interactions to ensure compliance with Quality, Corporate, and Investor Guidelines.
- Collaborated cross functionally to obtain and analyze all necessary confidential customer documentation in accordance to company, federal and investor guidelines.
12. Loan Packages
- Perform peer audit of completed paid loan packages recording and reporting any errors.
- Reviewed all loan packages in pipeline for processing department.
13. Loan Payments
- Handle questions regarding loan payments, correct and maintenance loans and payments, late notices, and pay-offs.
- Process commercial loan payments, line advances, loan fees.
14. Bank Policy
- Established commercial loan loss allowances in compliance with Bank policy, regulatory and accounting guidance.
15. Loan Modifications
- Directed the processing and underwriting of portfolio loan modifications and subordination requests on closed loan transactions.
- Recruit, manage and retain quality processing personnel for loan modification regarding HAMP/HAFA modifications.
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Dr. Bert Greenwalt
Professor of Agricultural Economics, Arkansas State University
-1-3 yrs. experience in the agribusiness sector
List of loan supervisor skills to add to your resume
The most important skills for a loan supervisor resume and required skills for a loan supervisor to have include:
- Customer Service
- Real Estate
- Financial Statements
- Escrow
- Mortgage Loans
- Direct Reports
- Loan Applications
- Loan Processing
- Performance Evaluations
- Loan Products
- Investor Guidelines
- Loan Packages
- Loan Payments
- Bank Policy
- Loan Modifications
- FHA
- Foreclosure
- Loan Portfolio
- Loan Underwriting
- HMDA
- Outbound Calls
- Commercial Loans
- Credit Reports
- Bank Secrecy Act
- Commercial Banking
- Training Programs
- Consumer Loans
- Student Loans
- ACH
- Customer Calls
- Customer Complaints
- FDCPA
Updated January 8, 2025
