Lobby porter job description
Updated March 14, 2024
4 min read
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Example lobby porter requirements on a job description
Lobby porter requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in lobby porter job postings.
Sample lobby porter requirements
- High School Diploma or equivalent
- Basic knowledge of customer service principles
- Proficient in English (verbal and written)
- Ability to lift and carry heavy items
- Good physical condition
Sample required lobby porter soft skills
- Excellent communication skills
- Ability to work without supervision
- Good organizational skills
- Ability to work under pressure
- Friendly and positive attitude
Lobby porter job description example 1
Hilton lobby porter job description
A Lobby Porter is responsible for general cleaning and maintaining to deliver an excellent Guest and Member experience\.
**What will I be doing?**
As a Lobby Porter, you are responsible for general cleaning and maintaining to deliver an excellent Guest and Member experience\. A Lobby Porter will also be required to greet guests and ensure corridors are kept tidy\. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Greet guests in public areas and rooms in a warm and friendly manner
+ Ensure corridors are kept clear at all times
+ Achieve positive outcomes from guest queries in a timely and efficient manner
+ Maintain Housekeeping stores in a clean and tidy state, ensuring they are locked at all times
+ Carry out lost property procedures
+ Ensure chemicals are used and stored correctly
+ Report maintenance issues
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Dispose of waste accordingly
+ Be environmentally aware
A Lobby Porter serving Hilton brands is always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Positive attitude
+ Good communication skills
+ Ability to work under pressure
+ Ability to work on own or in teams
+ Commitment to deliver high levels of service to guests
+ Methodical and well organised
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in similar role
**What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Housekeeping and Laundry_
**Title:** _Lobby Porter \(PM Shift\)\-Signia by Hilton San Jose_
**Location:** _null_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As a Lobby Porter, you are responsible for general cleaning and maintaining to deliver an excellent Guest and Member experience\. A Lobby Porter will also be required to greet guests and ensure corridors are kept tidy\. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Greet guests in public areas and rooms in a warm and friendly manner
+ Ensure corridors are kept clear at all times
+ Achieve positive outcomes from guest queries in a timely and efficient manner
+ Maintain Housekeeping stores in a clean and tidy state, ensuring they are locked at all times
+ Carry out lost property procedures
+ Ensure chemicals are used and stored correctly
+ Report maintenance issues
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Dispose of waste accordingly
+ Be environmentally aware
A Lobby Porter serving Hilton brands is always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Positive attitude
+ Good communication skills
+ Ability to work under pressure
+ Ability to work on own or in teams
+ Commitment to deliver high levels of service to guests
+ Methodical and well organised
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in similar role
**What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Housekeeping and Laundry_
**Title:** _Lobby Porter \(PM Shift\)\-Signia by Hilton San Jose_
**Location:** _null_
**EOE/AA/Disabled/Veterans**
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Lobby porter job description example 2
Hyatt Hotels lobby porter job description
Join us for this incredible opportunity at the Hyatt-managed Hyatt Regency Washington, just steps away from the U.S. Capitol building. Not only will you be part of a great team, you will also be part of a company that was one of Fortune's 100 Best Companies to Work For in 2022!
The Lobby Porter / Public Areas Attendant is responsible for maintaining the cleanliness of the hotel in our publc spaces. This person must have exceptional communication skills as well as superior guest service abilities. This position is fast paced with constant customer interaction and must be able to push and pull a moderate weight.
We offer:
+ Free room nights. discounted, and friends & family room rates
+ Medical, prescription, dental and vision insurance after 30 days
+ 401K with company match
+ Paid vacation, sick days, new child leave, and holidays
+ Paid family bonding time and adoption assistance
+ Tuition reimbursement
+ Free colleague meal during shift
+ Employee Stock Purchase Plan
+ Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
+ Career growth opportunities locally in this area or throughout the country
**COVID-19 Safety:**
Hyatt Hotels follows all COVID-19 CDC and United States Health Department protocols for the safety of our colleagues and guests.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Qualifications:**
+ The ideal candidate has exceptional communication skills as well as superior guest service abilities.
+ Candidade must be able to walk/stand for extended periods of time and push and pull a moderate weight.
+ Must be availble to work a flexible schedule that will include morning, mid shifts, and evenings without restriction on days, including weekends and holidays.
**Primary Location:** US-DC-Washington
**Organization:** Hyatt Regency Washington
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Housekeeping/Laundry
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
The Lobby Porter / Public Areas Attendant is responsible for maintaining the cleanliness of the hotel in our publc spaces. This person must have exceptional communication skills as well as superior guest service abilities. This position is fast paced with constant customer interaction and must be able to push and pull a moderate weight.
We offer:
+ Free room nights. discounted, and friends & family room rates
+ Medical, prescription, dental and vision insurance after 30 days
+ 401K with company match
+ Paid vacation, sick days, new child leave, and holidays
+ Paid family bonding time and adoption assistance
+ Tuition reimbursement
+ Free colleague meal during shift
+ Employee Stock Purchase Plan
+ Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
+ Career growth opportunities locally in this area or throughout the country
**COVID-19 Safety:**
Hyatt Hotels follows all COVID-19 CDC and United States Health Department protocols for the safety of our colleagues and guests.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Qualifications:**
+ The ideal candidate has exceptional communication skills as well as superior guest service abilities.
+ Candidade must be able to walk/stand for extended periods of time and push and pull a moderate weight.
+ Must be availble to work a flexible schedule that will include morning, mid shifts, and evenings without restriction on days, including weekends and holidays.
**Primary Location:** US-DC-Washington
**Organization:** Hyatt Regency Washington
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Housekeeping/Laundry
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Updated March 14, 2024
Updated March 14, 2024