Lodge associate job description

Pay-rate for Barbacks starts at $15.00 per hour! We offer great perks for our eligible Tenaya Lodge associates:

• Employee Training and Development.

• FREE meals in our Employee Dining Room.

• $10/day commuter bonus for 35+ miles, and $20/day for 50+ miles.

Experience work-life balance and grow your career in an amazing environment!

Delaware North Parks and Resorts is hiring part-time Barbacks to join our team at Tenaya Lodge At Yosemite in Fish Camp, California. As a Barback, you will contribute to the team's success by tracking and stocking inventory, delivering beverages, and providing excellent guest service and support to your team at all times.

At Delaware North, we care about our associates' professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.

Some locations may implement a vaccination requirement in the future if required by federal, state, or local law.

Responsibilities

• Deliver beverages and other products throughout the facility, in an efficient and timely manner.
• Stock product in beverage storage; ensures that inventory levels of supplies are maintained.
• Report all needed repairs to the supervisor.
• Keep work area and equipment neat and clean.
• Empty trash containers and delivers trash to appropriate dumpsters if needed.
• Perform other duties as assigned.

Qualifications

• Ability to work in a fast-paced environment.
• Ability to work cooperatively with others.
• Ability to read and interpret delivery forms and purchase orders.
• Basic math skills for counting inventory.
• Ability to follow job procedures and supervisor instructions.

Physical Requirements

• Ability to lift, move or maneuver up to 165 lbs.
• Ability to pull heavy carts of stock throughout the facility.
• Frequent standing, walking, bending, stooping, lifting and reaching, during the entire length of shift.
• Exposed to outdoors and variable temperatures, including extreme hot and cold, depending on the season.
• Exposed to fumes from delivery trucks and other equipment.

Who We Are

Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We offer a variety of employee housing which includes meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates we offer a commute incentive for all commutes over 50 miles one way.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

TITLE:

Houseperson

LAST UPDATED:

July 5, 2022

DIVISION

Guest Services

DEPARTMENT:

Lodge

REPORTS TO:

Room Attendant Lead

FLSA STATUS:

Non-Exempt

COMP LEVEL:

4

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Summary: Cleans all public spaces within the Lodge and RV Park Club House.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions:

* Maintains all public areas such as the main lobby, administrative offices, business conference area, vending machine rooms, elevator lobbies, stairwells, hallways and RV Park Clubhouse
* Inspects room for cleanliness and appearance and signifies completion of room on daily assignment sheet.
* Washes guestroom windows, windows and doors in public spaces, and administrative offices.
* Maintains the public showers, cleaning and sanitizing after each guest.
* Records and reports maintenance problems found in guestrooms and RV Park
* Reports to leadership any park issues of note and also reports any RV that appears to be in disrepair.
* Operates dishwasher to clean and sterilize glassware used in guestrooms.
* Operates cleaning equipment such as carpet extractors.
* Performs deep cleaning projects as assigned.
* Assists guests with check in kiosk when needed.
* Performs Laundry Attendant and/or Room Attendant duties when necessary.
* Assists with deep cleaning of rooms and periodic cleaning projects when necessary.
* Other duties as assigned.

Spirit Mountain Standards:

* Delivers Spirit Mountains Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGIs Pride Values, Brand Promise, and Business Vision.
* Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
* Follows all Corporate and departmental safety policies and procedures.

Required Knowledge of:

* Techniques and methods used in basic housekeeping and light maintenance procedures.
* Safety precautions as they pertain to basic housekeeping and light maintenance procedures.

Required Skill in:

* Determining the difference between clean and dirty areas.
* Performing cleaning techniques.
* Communicating both orally and in writing.
* Establishing and maintaining effective working relationships with others.

Education, Experience, Licenses, Registrations, and Certifications:

* High school diploma or equivalent and one (1) year cleaning and light maintenance work experience, or equivalent combination of education, training, and experience.
* High security gaming license issued by the Grand Ronde Gaming Commission.
* Must be at least 18 years of age.
* Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.

Environmental Factors and Conditions/Physical Requirements:

* Work is performed in an office and hotel environment with frequent exposure to tobacco smoke.
* Work is subject to frequent standing and walking, bending, reaching, pushing, pulling, kneeling, crawling, and lifting up to 75 pounds.
* Work is subject to frequent use of hands to finger, handle, feel and reach with hands and arms.
* Occasionally exposed to blood and bodily fluids.
* Frequently exposed to hazardous cleaning materials and chemicals.
* Will be required to pass a pre-employment physical.

Equipment and Tools Utilized:

* Equipment utilized includes standard office equipment, telephone, materials, supplies and tools used in cleaning and maintenance of guest rooms, office and lobby spaces, audio/video equipment, two-way radio, and carts, vacuums, and other tools necessary to perform cleaning duties.

The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

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Authorized Signature Date

______________________________________________________ ___________________

Employee signature Date

What attracts the best people to work? The same qualities that attract the best customers. The Indigo Road Hospitality Group (IRHG) engages in Enlightened Hospitality which begins with how we treat our teammates. This determines how they treat the guests who visit our hotels and restaurants. This approach produces a team that cares about our guests, our stakeholders, and the physical assets under our care. However talented and committed the team may be, it must be it must be led by dedicated, experienced professionals with the skills to teach and lead other team members.

The Skyline Lodge in Highlands, NC is seeking a motivated, and energetic individual to be a part of our Housekeeping Team. This individual will ensure the cleanliness of the Lodge guest rooms and public areas in line with IRHG standards.
Essential Functions and Responsibilities of the job include, but are not limited to:

* Clean and service hallways, public areas and acts as room attendant as needed.
* Strip guest rooms, prep for room attendant, remove trash and service glassware.
* Completes all tasks as assigned for the day to the standards of Skyline Lodge and our guests.
* Cover Room Attendant, Houseperson and Public Area assignments as assigned; cleaning public bathrooms, stocking carts, cleaning glassware, stripping rooms, and overall cleanliness of Lodge.
* Visually inspect public areas and overall Lodge for cleanliness and appearance; clean as assigned.
* Keep housekeeping cart orderly and stocked throughout the day, maintaining a clean work environment.
* Ensure all trash is removed and properly disposed of.
* Stock, and put away deliveries in their designated closets.
* Promptly deliver guest requested items.
* Service guest room glassware but removing dirty, replenishing with clean.
* Ensure housekeeping areas, public areas and cart are restocked for the next shift.
* Respond quickly and efficiently to all guest requests; Practice chemical safety rules and follows procedures for needles and other hazardous materials.
* Report all suspicious persons, activities or hazardous conditions to the manager.
* Follow Lost and Found protocols.
* Maintain high standards of guest relations when in contact with the guest.
* Perform or assist with cleaning duties and proactively assists others when own tasks are completed.

OTHER DUTIES/RESPONSIBILITIES

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

* Strive to maintain personal, staff and guest safety.
* Participates in activities and meetings.
* Completes all assigned tasks for the day, assists others when completed.
* Ability to cross train with the Front Office to assist with necessary tasks.
* Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of Hotel. Hours based on business volume and needs, most weekends required. Coverage includes possible overnights.
* All other duties as assigned.

Requirements

JOB QUALIFICATIONS

Abilities

* Prior cleaning experience is preferred.
* Good communication and multitasking skills.
* Ability to assist in all housekeeping roles.
* Ability to remain calm in various situations, use sound judgement and effectively solve problems.

Skills

* Organization, multitasking and project skills.
* Team player
* Knowledge of cleanliness standards.
* Must have mobility to walk through the front and back of the hotel, up and down stairs.
* Fluency in both English and Spanish highly desirable

Education/Formal Training

High school diploma (or GED). Additional education, training, or certification preferred.

Experience

One year of employment in similar position or equivalent.

Material/Equipment Used

Housekeeping & Laundry Equipment, Basic Tools used for Maintenance

Physical Environment

Inside 80% of the time.

The Houseperson must embrace the IRHG Core Values:

* Work Collaboratively
* Act with Integrity
* Show Compassion & Empathy
* Embrace Positivity
* Practice Humility and Transparency
* Enrich your Community
* Leave a lasting Impression
* Have Fun at Work

Also cultivate and build the IRHG Hotel Management Pillars of Experiential Hospitality for the team

* Authenticity
* Discovery
* Wellbeing

Physical Requirements:

* Ability to work an average of 35 hours a week
* Ability to stand and walk 90% of the time
* Occasional stooping, kneeling or crawling
* Occasional pushing, pulling, lifting or carrying up to 40 lbs
* Occasional ascending or descending ladders, stairs, ramps
* Constant receiving detailed information through oral and written communication
* Constant talking, expressing or exchanging ideas by means of the spoken word in English