Loss control manager job description

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description

Job Summary

The Servicing Manager, Loss Mitigation reviews, monitors and directs all loss mitigation efforts, including but not limited to telephony contact strategy, negotiations, repossession vendor management and other collection activities. Priorities include coaching, developing, attendance tracking, training and motivation of a team of associates with the objective of preventing and minimizing losses. This position drives team performance while ensuring compliance with company policies and applicable state & federal laws.

Job Duties

Supervises and coordinates activities of staff engaged in Loss Mitigation activities Improves customer satisfaction and call quality by monitoring calls and providing feedback. Manages performance objectives of staff. Observes and evaluates performance, and provides and documents performance feedback through side-by-side coaching, goal setting and performance reviews. Communicates with other departments and management to resolve problems and expedite work. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace. Participates in the interviewing of staff, and makes hiring recommendations. Other duties as assigned.



Education and Work Experience


College degree or equivalent work experience. Six (6) plus years of related experience, with five (5) years of related experience managing repossessions and 60+ delinquency. Five (5) years of collections/call center manager experience required One (1) plus years of management experience. Strong knowledge of FDCPA and advanced negotiation skills Advanced knowledge of late-stage strategies and analytical skills Experience managing to state and federal laws and regulations Advanced coaching and development / dynamic leadership skills preferred. Strong Repossession vendor management experience and iRepo knowledge Advanced de-escalation skills. Strong organizational and time management skills


Exeter Finance LLC is an Equal Opportunity Employer.

Stanford FCU is a $3.8 billion company with a global reach—81,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

Who YOU are:

• Hands on manager with experience leading a team of collectors
• Strong knowledge of regulations relative to debt collection such as CFPB rules, FDCPA, TCPA, Bankruptcy and secondary market investor guidelines
• Experience using data driven decisions to achieve optimal results
• Experience working with the Temenos collections platform and Fiserv DNA also desirable but not necessary
• Proficient with Microsoft Office Suite, comfortable creating reports for management
• Credit Union experience desirable
• Strong written and verbal communication skills

What YOU’LL do:

• Actively manage and coach a team of collectors through performance coaching and ongoing training to ensure consistent optimal performance and successful achievement of department goals. Preparation and delivery of team performance reviews, approve timecards and time off requests to ensure sufficient staffing levels.
• Maintain a financially sound portfolio through delinquency control of all Residential Mortgage loans, Private Student Loans, Consumer Loans and Credit Card accounts. Ability to manage collection, foreclosure, and loss mitigation efforts within secondary market investor guidelines.
• Direct and coordinate the activities of the team in collecting on delinquent loan accounts, controlling losses by implementing effective collection and loss mitigation policies and providing collection statistical data to management. May include management of 3rd party collection vendor and other 3rd parties such as vendors performing field visits.
• Drive and participate in department projects and continuous effort to automate processes through optimization of the technology and workflow improvements.
• Conduct monthly department meetings to provide organizational, department and industry updates and facilitate the training and coaching of team members as needed.
• Additional duties and assignments as needed

Some of our benefits for YOU:

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
• Quarterly incentives up to 10% of your salary (based on position)
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $3,000/year
• Up to $500 per year in health/fitness benefits
• Employee recognition program with cash incentives
• Paid Sick Time accrues at two weeks per year
• Paid Vacation Time accrues at three weeks per year
• Paid Federal banking holidays (approximately 10 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources

If you are ready for this awesome opportunity (or know somebody who is) please contact us today!

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions. Applicants that require work visa sponsorship or transfer will not be considered for employment. SFCU does not provide any relocation benefits for any positions.

Stanford Federal Credit Union is committed to equal employment opportunities, and a workplace that embraces diversity and inclusion for qualified individuals of all backgrounds.