Loss prevention operations manager job description

**Welcome to Ross Stores, Inc\., where our differences make us stronger...** At Ross and dd's, inclusion is a way of life\. We care about our Associates and the communities we serve and we value their differences\. We are committed to building diverse teams and an inclusive culture\. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us\. Come join us as we continue our diversity, equality and inclusion journey\!
**GENERAL PURPOSE:**

The Manager of LP Operations is responsible for supporting cross\-functional LP initiatives, operations and compliance for both Ross and dd's Stores\. The Manager will provide guidance during project initiation and planning and lead rollouts during implementation to the field\. This role is responsible for driving results and improvements through effective project planning, executive support, analysis, compliance, cross\-functional relationships and communications with key business partners\.

**ESSENTIAL FUNCTIONS:**

• Leads projects to ensure accurate timelines, deliverables and business updates are incorporated into each project and initiative\. Supports projects associated with, but not limited to, Loss Prevention, the Buying Offices, Shortage/Inventory Control, and Store Operations\. Builds timelines and presentations to present to different levels of leadership\. Attends meetings, conducts status updates with key partners and follows up on action items

• Executes changes and supports daily operations of current programs and processes \(including merchandise protection, SPS training programs, the Private Security Officer \(PSO\) program, the Alertline program, etc\.\) through effective communication with Stores, Field Leadership and other business partners\.

• Manages pilots, collects feedback and recommends best implementation strategy for Stores\. Visits Stores as needed to validate pilot/rollout direction\. Represents field point of view and provides operational input to business partners\. Recommends best approach to ensure strong Store execution\. Acts as an advocate for field needs and serves as escalation contact when required\. Creates procedures, guides and forms to ensure strong Loss Prevention execution in Stores\.

• Understands all Store and Field Loss Prevention processes and operations \(including merchandise protection, internal/external case compliance, etc\.\) and works directly with Stores and Field Management to gather feedback and make improvements as needed\.

• Manages project or program finances including establishing project costs, creating capital expenditure requests, reconciling invoices and credits, etc\.

• Responsibilities may include: Managing the merchandise protection program by reviewing merchandise protection devices and strategies across the industry to identify devices, solutions and best practices to reduce shrink and improve execution\.

• Responsibilities may include: Managing internal and external theft case compliance, training and reporting and provides action plans to improve results, and ensuring Ross Stores Inc\. is current on local/state/industry compliance processes \(civil recovery, restitution, etc\.\)

• Interfaces with all levels of Loss Prevention and Store Operations management and is responsible for building consensus around all changes, issues and rollout plans\.

**COMPETENCIES:**

• Dealing with Ambiguity

• Problem Solving

• Drive for Results

• Business Acumen

• Manages Conflict

• Plans, Aligns and Prioritizes

• Collaboration

• Ensures Accountability & Execution

**QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:**

• Bachelor's Degree required

• 5\+ years of retail management experience that includes project management and business process ownership in Loss Prevention, Store Operations, multi\-unit or a hybrid of field and corporate experience

• Proficient knowledge of Loss Prevention operations and how other operating areas impact stores

• Strong project management and problem\-solving skills required

• Ability to successfully influence and drive results through cross\-functional partnerships\. Strong leadership skills and ability to influence both corporate and field partners

• Strong Customer focus\. Anticipates customer needs and takes action to meet them; continually searches for ways to increase customer satisfaction and improve process

• Ability to work effectively within a team environment and independently with minimal direction

• Proven ability to think strategically and determine impact of decisions on the business

• Excellent verbal and written communications and presentation skills

• Advance proficiency in Word, Excel and Power Point

**PHYSICAL REQUIREMENTS/ADA:**

Job requires ability to work in an office environment, primarily on a computer\.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in\-person meetings, typing, and working with paper/files, etc\.

Consistent timeliness and regular attendance\.

Vision requirements: Ability to see information in print and/or electronically\.

This role requires regular in\-office presence, including to engage in in\-person team interaction, meetings and collaboration, mentoring, coaching, and/or feedback\. However, this role can perform duties effectively using a combination of in\-office and remote work\.

**SUPERVISORY RESPONSIBILITIES:**

None

**DISCLAIMER**

This job description is a summary of the primary duties and responsibilities of the job and position\. It is not intended to be a comprehensive or all\-inclusive listing of duties and responsibilities\. Contents are subject to change at management's discretion\.

Ross is an equal employment opportunity employer\. We consider individuals for employment or promotion according to their skills, abilities and experience\. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce\. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex \(which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding\), veteran status, military status, marital or registered domestic partnership status, medical condition \(including cancer or genetic characteristics\), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws\.

\#Hybrid

The purpose of this position is to deliver enterprise-wide loss prevention principals and programs and to act as an investigative resource for matters relating to theft or fraud. This incumbent’s core customer will include 1,000 plus company bakery-cafes, production facilities, and support centers. This position will also have responsibility to act in a consulting role to 1,000 plus franchise locations.

Duties & Responsibilities

• Emphasis on building investigations and conducting interviews on theft including POS fraud and manipulation utilizing exception-based reporting software and CCTV surveillance review.
• Implement loss prevention policies and procedures relative to cash handling, food costs, inventory, and alarms.
• Conduct loss prevention remote audits as necessary.
• Work with cash management to investigate cash deposit discrepancies.
• Build investigations and follow up to conduct integrity interviews with emphasis on telephone interviews and gathering evidence for prosecution and restitution when appropriate.
• Liaison with law enforcement, courts, and other government agencies.
• Attend and participate in field meetings to guide, train and provide loss prevention support.
• Participate in the development and delivery of the overall loss prevention program identifying, resolving, documenting, and reporting on operational deficiencies
• Help execute appropriate training to support café systems following processes efficiently.

The secondary responsibilities of this job include, but are not limited to:

• Back up to the Sr. Manager, eComm fraud Prevention
  • Review daily declines for false positives/fraud patterns and address accordingly
  • Track eComm decline rates
  • Work with Kount PMO when necessary
  • Review franchise activity and assist FOM’s with franchise inquiries when necessary
• Monitor suspect orders and declined orders throughout the day to ensure rules triggered
• Review declined eGift orders and research for potentially linked fraudulent orders
  • Forward suspect orders to accounting to freeze
  • Track impact
  • Address false positives
• Work with Customer Care with handling frozen MP accounts, false positive complaints, frozen eGift cards
• Work with Cafe Ops in addressing disputes, cancelling known fraudulent transactions, all MP Fraud and abuse
• Willingness to work occasional nights and weekends to handle café emergencies

Qualifications (Education & Experience)

• 3 or more years of loss prevention experience in a multi-unit high growth restaurant/retail environment
• Emphasis on investigation and interviewing skills with Wicklander/Zuwalski training or certification, preferred
• Undergraduate degree, LPQ, LPC, CPP, or CFI preferred
• Subject matter expert on cash handling, safety & security, and loss prevention operating policies and procedures
• Solid understanding of civil and criminal laws relating to private industry asset protection/loss prevention/security, preferred
• Experience in law enforcement prosecution and court testimony, preferred
• Ability to relate and communicate at all levels within the organization
• General business acumen, including P&L understanding
• Excellent written and verbal communication skills
• Intermediate computer skills and experience with common Microsoft products and internet research skills
• Excellent attention to detail
• Self-motivated and demonstrates ability to manage a project through to completion with good time management skills
• Ability to work well with others and maintain professional relationships
• Ability to maintain confidential information
• Ability to make sound decisions and ability to challenge where needed.
• Ability to have tough conversations.

Working Conditions

• Required travel – nationally up to 25%, or as needed

Physical Requirements

• While performing this job, the incumbent is regularly required to stand, sit, talk hear & use hands and fingers to operate keyboards

Direct Reports

This position will have 0 direct reports.

Saint Louis Support Center

**14146BR**

**Position Title:**

Manager of Security Operations, Loss Prevention - Lakeland

**Department:**

Finance

**Location:**

Lakeland, FL between Orlando and Tampa

**Description:**

We are currently seeking a Manager of Security Operations (MSO) for the Lakeland area. The MSO leads a team of 10 Security Supervisors, 55 Security Officers and Support associates, and manages a 24/7 Security operation covering multiple Publix-owned support facilities. This position is also responsible for identifying, prioritizing and recommending mitigation strategies regarding security-related risks to people, property, or business. In addition, the MSO participates with investigations of theft-related incidents, both external and internal and is responsible for the administrative management of all Security associates in the Lakeland Division. The MSO reports to the Loss Prevention Manager - Distribution for the Lakeland area.

+ managing the security operation of multiple Publix-owned support facilities 24/7

+ providing asset protection for people and/or property

+ identifying, prioritizing and recommending mitigation strategies regarding security-related risks to people, property or business

+ participating in investigations of external theft incidents believed to be affiliated with Organized Retail Crime (ORC)

+ conducting internal investigations for issues related to theft or loss of Publix assets

+ ensuring superior Human Resources management of Security personnel.


14146BR

**Hours of Work:**

42.5 hours per week

**State:**

Florida

**Frequency of Pay:**

Weekly

**Travel Frequency:**

0%

**Minimum Base Pay:**

1,165.00

**Additional Information:**

Please be sure to monitor your email including your spam folder, daily for communications you may receive during the recruiting and selection process for this position. Please do not use your Publix email address when applying.

Once your application has been successfully submitted you will receive a confirmation email.

**Address:**

1936 George Jenkins Blvd

**Potential Annual Pay with Bonus:**

60,580 - 83,460

**City:**

Lakeland

**Year End Bonus:**

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week's pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks' pay.

**Maximum Base Pay:**

1,605.00

**Required Qualifications:**

+ 3 years' experience full-time employment with Publix security or loss prevention department with

+ 2 years successful supervisory experience in retail or industrial security or loss prevention management; OR

+ 3 years successful experience in security or loss prevention management of multiple associates (with Publix or elsewhere)

+ Wicklander and Zulawski Interview and Interrogation Techniques (or must successfully complete the training within six months)

+ Surveillance techniques (or must successfully complete the training within one year)

+ Knowledge of security and loss prevention measures including

+ security and risk management concepts

+ criminal justice system and investigation processes

+ corporate policies and procedures

+ warehouse inventory processes, calculation and control, particularly as they relate to shrink

+ interviewing skills, investigative skills and interpersonal skills

+ personnel policies, labor laws and personnel management skills and

+ threat assessments

+ surveillance techniques

+ Knowledge gained through operational experience (i.e. Budgeting, return on investment, overtime, expense management, and scheduling)

+ Interviewing and investigating skills

+ Surveillance skills

+ Management skills

+ Computer skills

+ Ability to write clearly and concisely

+ Ability to delegate

+ Ability to effectively communicate verbally

+ Ability to analyze information

+ Ability to provide First Aid

+ Management skills

+ Willingness to work a flexible schedule, including nights and weekends, which may include overnight travel for extended periods.

**Preferred Qualifications:**

+ 5 years' experience full-time employment with Publix security or loss prevention department with

+ 3 years' successful supervisory experience in retail or industrial security or loss prevention management; OR

+ 5 years' successful experience in security or loss prevention management of multiple associates (with Publix or elsewhere)

+ Wicklander and Zulawski, Advanced Interview and Interrogation Techniques, Certified Fraud Examiner and Certified Protection Professional

+ Knowledge of Publix Security Policies and Procedures (i.e. Publix payroll policies, personnel management, employment policies, EEOC, FMLA, Workers Compensation, ADA, First aid and HAZMAT procedures).

**Zip Code:**

33815-3760

**Benefits Information:**

+ Employee stock ownership plan that contributes Publix stock to associates each year at no cost

+ An opportunity to purchase additional shares of our privately-held stock

+ 401(k) retirement savings plan

+ Group health plan (with prescription benefits)

+ Group dental plan

+ Group vision plan

+ Sick pay

+ Long-term disability insurance

+ Company-paid life insurance (with accidental death & dismemberment benefits)

+ Tuition reimbursement

+ Vacation pay

+ Free hot lunches (buffet-style) at facilities with a cafeteria

+ Paycheck direct deposit

+ Credit union

+ Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases

+ 6 paid holidays (associates can exchange the following holidays with their manager's approval: New Year's Day, Memorial Day, Fourth of July, and Labor Day).