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Loss prevention operations manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Lauren Smith,
Dr. Mary Kern Ph.D.
Below we've compiled a list of the most critical loss prevention operations manager skills. We ranked the top skills for loss prevention operations managers based on the percentage of resumes they appeared on. For example, 20.8% of loss prevention operations manager resumes contained safety audits as a skill. Continue reading to find out what skills a loss prevention operations manager needs to be successful in the workplace.

15 loss prevention operations manager skills for your resume and career

1. Safety Audits

A safety audit is the periodic evaluation of safety practices within an organization. Information is collected on the efficiency, effectiveness, and reliability of the entire health and safety management system of the company. Its objective is to determine whether or not an organization is complying with appropriate safety regulations and to identify weaknesses in safety programs and processes to identify corrective actions that need to be taken. Safety audits can be performed internally by supervisors and employees or by external auditors.

Here's how loss prevention operations managers use safety audits:
  • Conduct internal investigations and coordinate quarterly loss prevention reviews and safety audits at all locations including pharmacies.
  • Complete company documents as needed including Operational Audits, Safety Audits and Investigative Reports in a union environment.

2. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how loss prevention operations managers use law enforcement:
  • Maintained professional liaison with all local law enforcement officials to ensure appropriate coordination of investigations and/or prosecutions.
  • Collaborated with law enforcement to investigate external theft.

3. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how loss prevention operations managers use loss prevention:
  • Accredited for improving Security and Loss Prevention operational business processes Implementation of Cycle Count audit procedures improving inventory control procedure
  • Provided support to the field loss prevention representatives regarding field investigations, POS exception reports and background investigations.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how loss prevention operations managers use customer service:
  • Developed and implemented a customer service program which contributed to increased revenue while reducing aged receivables by 3-4 million.
  • Trained and managed two customer service representatives and three warehouse associates and achieved significant improvements in their productivity.

5. Safety Program

Safety programs are a series of measures to protect employees from any mishaps and make the work environment safer. Safety programs include checklists, guidelines, and direct procedures that a specific area or department must follow. Safety programs take care of office space safety, maintenance and repairs, and identification of frauds as well.

Here's how loss prevention operations managers use safety program:
  • Ensured execution of all security, mystery shop, health and safety programs.
  • Initiated safety programs that ensured minimal injury loss for store.

6. Internal Investigations

Investigations that are conducted to inquire about any organization's internal matters and operations are termed an internal investigation. Internal investigations are commonly held due to the allegations of embezzlement, corruption, harassment, or other charges. Some companies also conduct internal investigations to keep themselves diligent and safeguard themselves from any unwanted charges.

Here's how loss prevention operations managers use internal investigations:
  • Facilitated a reduction in employee theft by performing internal investigations and interviews.
  • Oversee and conduct all internal investigations Surfaced internal dishonesty cases using XBR mechanized reporting system.

7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how loss prevention operations managers use pos:
  • Develop new investigative reporting utilizing POS exception reporting (Aspect) and other company databases.
  • Managed a proprietary POS transaction exception reporting and auditing process.

8. Inventory Control Procedures

Here's how loss prevention operations managers use inventory control procedures:
  • Devised ways to optimize inventory control procedures to ensure on hand accuracy is at 95% or greater.
  • Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.

9. Credit Card Fraud

Here's how loss prevention operations managers use credit card fraud:
  • Investigated suspicious activities and credit card fraud.
  • Conducted all internal and external investigation related to merchandize theft, credit card fraud and cash drawer shortages.

10. Operational Processes

Here's how loss prevention operations managers use operational processes:
  • Direct responsibility for Profit and Loss management and Operational Processes within store.
  • Focus and invest time on customer facing activities and operational processes.

11. Store Management

Here's how loss prevention operations managers use store management:
  • Assist store management in developing and implementing plans to improve.
  • Provide guidance to store management on procedures and business plan development to improve controls, inventory management, sales and profitability.

12. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how loss prevention operations managers use risk management:
  • Define areas of risk management components, while working to ensure the acceptance of critical key behaviors.
  • Updated Company risk management manual/policy/procedures.

13. External Theft

External theft is a criminal act of stealing committed by any person or group of persons that are not part of the staff of a business, warehouse, store, or any establishment. Examples of external theft include; shoplifting, burglary, and break-in, armed robbery cases, or theft by arson.

Here's how loss prevention operations managers use external theft:
  • Conducted internal and external theft investigations and auditing procedural compliance in high shrink locations.
  • Conduct internal and external theft investigations.

14. Sales Associates

Here's how loss prevention operations managers use sales associates:
  • Facilitated training for internal sales associates regarding potential criminal activities to increase attention and awareness.
  • Supervised and evaluated cashiers and sales associates performance.

15. Safety Issues

Safety issues entail any report, occurrence, violation, or action that could lead to a negative impact on the physical well-being of a person, product, or environment.

Here's how loss prevention operations managers use safety issues:
  • Designed and implemented procedures aimed at detecting safety issues and security violations.
  • Demonstrate courageous leadership by identifying and communicating potential ethical or safety issues that must be addressed at a higher level.
top-skills

What skills help Loss Prevention Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What loss prevention operations manager skills would you recommend for someone trying to advance their career?

Lauren SmithLauren Smith LinkedIn profile

Lecturer of Management & Marketing, Susquehanna University

Lauren Smith suggests that maximizing salary potential at the start of a career can be achieved by acquiring experience in different facets of business, such as entrepreneurship, corporate roles, and operational management.

What technical skills for a loss prevention operations manager stand out to employers?

Dr. Mary Kern Ph.D.Dr. Mary Kern Ph.D. LinkedIn profile

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.
Do you want to know more?
Read more about what experts have to say about loss prevention operations manager

List of loss prevention operations manager skills to add to your resume

Loss prevention operations manager skills

The most important skills for a loss prevention operations manager resume and required skills for a loss prevention operations manager to have include:

  • Safety Audits
  • Law Enforcement
  • Loss Prevention
  • Customer Service
  • Safety Program
  • Internal Investigations
  • POS
  • Inventory Control Procedures
  • Credit Card Fraud
  • Operational Processes
  • Store Management
  • Risk Management
  • External Theft
  • Sales Associates
  • Safety Issues
  • Sales Floor
  • HR
  • Training Programs
  • Internal Audit
  • Store Associates
  • Security Cameras
  • Security Systems
  • Physical Presence

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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