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Mail agent skills for your resume and career

Updated January 8, 2025
1 min read
Below we've compiled a list of the most critical mail agent skills. We ranked the top skills for mail agents based on the percentage of resumes they appeared on. For example, 43.0% of mail agent resumes contained scan gun as a skill. Continue reading to find out what skills a mail agent needs to be successful in the workplace.

5 mail agent skills for your resume and career

1. Scan Gun

Here's how mail agents use scan gun:
  • Used scan gun to record mail received/distributed.

2. Conveyance

Here's how mail agents use conveyance:
  • Verify mail in conveyance against manifest to ensure accurate count/weight/destination.

3. USPS

Here's how mail agents use usps:
  • Authorized Shipper for UPS, Fed-EX Express and Ground, Authorized Shipper and Receiving Agent for USPS.
  • Receive and accept incoming mail from USPS for Delta Air Lines.

4. Quality Customer Service

Here's how mail agents use quality customer service:
  • Provided quality customer service; researched and answered all questions/concerns related to company product and/or specifically customer reservations.
  • Provide quality customer service to members by answering medical insurance coverage questions and navigating them to the correct department.

5. Inbound Calls

Here's how mail agents use inbound calls:
  • Handle prescription refill requests via inbound calls for all Wellcare members.Call center environment
  • Receive inbound calls on a retention contract while maintaining a positive/happy disposition in a very melancholy office.
top-skills

What skills help Mail Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of mail agent skills to add to your resume

The most important skills for a mail agent resume and required skills for a mail agent to have include:

  • Scan Gun
  • Conveyance
  • USPS
  • Quality Customer Service
  • Inbound Calls

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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