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Mailroom associate skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical mailroom associate skills. We ranked the top skills for mailroom associates based on the percentage of resumes they appeared on. For example, 14.2% of mailroom associate resumes contained safety procedures as a skill. Continue reading to find out what skills a mailroom associate needs to be successful in the workplace.

15 mailroom associate skills for your resume and career

1. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how mailroom associates use safety procedures:
  • Adhere to all safety procedures.

2. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how mailroom associates use customer care:
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.

3. USPS

Here's how mailroom associates use usps:
  • Received sort, log and distribute incoming urgent packages throughout the day such as USPS, FedEx, UPS.
  • Process and properly disseminate USPS, DHL, UPS and FEDEX packages to all home office employees.

4. Production Environment

The term production environment is mainly used by software developers to describe the phase of production where the latest versions of products, updates, or software are pushed live to their intended users. In this phase, clients can see a live service of the product.

Here's how mailroom associates use production environment:
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment.

5. Courier Packages

Here's how mailroom associates use courier packages:
  • Log in all courier packages and deliver the packages to faculty and staff.
  • Coordinated in-coming and outgoing faxes, overnight mail, and courier packages.

6. Time-Sensitive Material

Here's how mailroom associates use time-sensitive material:
  • Handle time-sensitive material, such as confidential, urgent packages.

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7. Delivery Truck

Here's how mailroom associates use delivery truck:
  • Managed mail off and on loaded it onto the delivery truck.
  • Bundled stacks of newspapers using the machine for the delivery trucks.

8. Office Equipment

Here's how mailroom associates use office equipment:
  • Operate office equipment, such as fax machines, copiers, phone systems.
  • Entered and managed client database and operated various office equipment.

9. DHL

Here's how mailroom associates use dhl:
  • Distributed incoming FedEx and DHL packages to employees on assigned floors as well as processing and shipping outgoing FedEx and DHL.
  • Log accountable mail such as FedEx, DHL, UPS and Certified into a PBMS Tracking System.

10. Postage Meter

A postage meter is an equipment used to mark mailed items with evidence of postage. It includes necessary posting details like date, cancellation postmark, and a stamp.

Here's how mailroom associates use postage meter:
  • Pack, seal, label or affix postage to prepare materials for shipping, using hand tools, or postage meter.
  • Ensured that all mail and packages are correctly labeled for mailing, with proper postage utilizing mechanical postage meter machines.

11. Courier Services

Here's how mailroom associates use courier services:
  • Arrange courier services to deliver mail to other banks.
  • Provide special courier services as requested by Executives.

12. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how mailroom associates use data entry:
  • Preformed clerical duties including data entry and use of Microsoft Word and Excel.
  • Filed correspondence and other documents, photocopying and doing computer data entry.

13. Fax Machines

Here's how mailroom associates use fax machines:
  • Maintain record retention for all standing copiers and fax machines on site.
  • Use fax machines, copy machines, phone systems.

14. Mailroom Operations

Here's how mailroom associates use mailroom operations:
  • Supervised mailroom operations, implemented new procedures to improve downtime.
  • Managed a team of three to expedite mailroom operations, including administering all out-sourced accounts

15. Fed-Ex

Here's how mailroom associates use fed-ex:
  • Keep records of all items paid and sent by fed-ex.
  • Support employees on all mail requirements including Fed-Ex, UPS, Courier and Certified Mail requests.
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List of mailroom associate skills to add to your resume

Mailroom associate skills

The most important skills for a mailroom associate resume and required skills for a mailroom associate to have include:

  • Safety Procedures
  • Customer Care
  • USPS
  • Production Environment
  • Courier Packages
  • Time-Sensitive Material
  • Delivery Truck
  • Office Equipment
  • DHL
  • Postage Meter
  • Courier Services
  • Data Entry
  • Fax Machines
  • Mailroom Operations
  • Fed-Ex
  • Service Calls
  • Copy Machines
  • Computer System
  • Postage Machine
  • RAN
  • Collating
  • OpEx
  • Stackers
  • Mail Opening
  • Xerox
  • Copy Paper
  • Bulk Mailings
  • Light Maintenance
  • Mail Handling
  • Postage Equipment
  • Pitney Bowes
  • Meter Machine

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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