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Mailroom associate skills for your resume and career
15 mailroom associate skills for your resume and career
1. Safety Procedures
Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.
- Adhere to all safety procedures.
2. Customer Care
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
3. USPS
- Received sort, log and distribute incoming urgent packages throughout the day such as USPS, FedEx, UPS.
- Process and properly disseminate USPS, DHL, UPS and FEDEX packages to all home office employees.
4. Production Environment
The term production environment is mainly used by software developers to describe the phase of production where the latest versions of products, updates, or software are pushed live to their intended users. In this phase, clients can see a live service of the product.
- Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
5. Courier Packages
- Log in all courier packages and deliver the packages to faculty and staff.
- Coordinated in-coming and outgoing faxes, overnight mail, and courier packages.
6. Time-Sensitive Material
- Handle time-sensitive material, such as confidential, urgent packages.
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- Managed mail off and on loaded it onto the delivery truck.
- Bundled stacks of newspapers using the machine for the delivery trucks.
8. Office Equipment
- Operate office equipment, such as fax machines, copiers, phone systems.
- Entered and managed client database and operated various office equipment.
9. DHL
- Distributed incoming FedEx and DHL packages to employees on assigned floors as well as processing and shipping outgoing FedEx and DHL.
- Log accountable mail such as FedEx, DHL, UPS and Certified into a PBMS Tracking System.
10. Postage Meter
A postage meter is an equipment used to mark mailed items with evidence of postage. It includes necessary posting details like date, cancellation postmark, and a stamp.
- Pack, seal, label or affix postage to prepare materials for shipping, using hand tools, or postage meter.
- Ensured that all mail and packages are correctly labeled for mailing, with proper postage utilizing mechanical postage meter machines.
11. Courier Services
- Arrange courier services to deliver mail to other banks.
- Provide special courier services as requested by Executives.
12. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Preformed clerical duties including data entry and use of Microsoft Word and Excel.
- Filed correspondence and other documents, photocopying and doing computer data entry.
13. Fax Machines
- Maintain record retention for all standing copiers and fax machines on site.
- Use fax machines, copy machines, phone systems.
14. Mailroom Operations
- Supervised mailroom operations, implemented new procedures to improve downtime.
- Managed a team of three to expedite mailroom operations, including administering all out-sourced accounts
15. Fed-Ex
- Keep records of all items paid and sent by fed-ex.
- Support employees on all mail requirements including Fed-Ex, UPS, Courier and Certified Mail requests.
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List of mailroom associate skills to add to your resume

The most important skills for a mailroom associate resume and required skills for a mailroom associate to have include:
- Safety Procedures
- Customer Care
- USPS
- Production Environment
- Courier Packages
- Time-Sensitive Material
- Delivery Truck
- Office Equipment
- DHL
- Postage Meter
- Courier Services
- Data Entry
- Fax Machines
- Mailroom Operations
- Fed-Ex
- Service Calls
- Copy Machines
- Computer System
- Postage Machine
- RAN
- Collating
- OpEx
- Stackers
- Mail Opening
- Xerox
- Copy Paper
- Bulk Mailings
- Light Maintenance
- Mail Handling
- Postage Equipment
- Pitney Bowes
- Meter Machine
Updated January 8, 2025