Major donor coordinator job description

Are you looking for a meaningful career opportunity that will help support the safety of families across Philadelphia? Are you interested in being part of an established, vision-oriented nonprofit organization? Women Against Abuse (WAA), is looking for an experienced individual to join the team as a *Donor Engagement Coordinator*!

WAA, a 501(c)3 nonprofit agency, is Philadelphia's leading domestic violence advocate and service provider and among the largest domestic violence agencies in the country. The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. With over 170 staff, WAA serves (2-100 bed safe havens and 15 transitional housing apartments), legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.

WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism.
Responsibilities:
The Donor Engagement Coordinator will manage and enhance the operations of the Advancement Department, and to build the infrastructure necessary to support individual and major donor giving primarily through data and reporting best practices. Responsibilities include but are not limited to: Managing the donor database, ensuring quality of data and provide reports upon request. Process all gifts in the database and maintain accurate constituent records. Prepare all gift acknowledgements, pledge reminders, and other correspondence in a timely manner. Serve as the department's liaison with the Finance Department, reconciling weekly batch reports and maintaining audit documentation. Create an efficient moves management process and provide regular reporting to support the VP of Advancement's major donor solicitation. Maintain prospect research and major donor and planned giving files and provide support with follow-up as needed. Provide data needed to participate in discussions around donor acquisition, retention, cultivation and stewardship. Manage donor acknowledgement according to Development Gift Entry and Donor Acknowledgement Policies. In coordination with the VP of Advancement, generate and prepare fundraising reports, mailing lists, and update department's annual metrics on a monthly basis. Coordinate agency's Volunteer Program, including the Community Awareness Representatives (CARs). Maintain department's inventory of marketing materials, letterhead, etc. in accordance with the budget . Assist in other tasks or projects as assigned. Attend staff, program and Agency meetings, as required. Maintain professionalism, sensitivity, and confidentiality at all times. All responsibilities are implemented according to our mission and vision and according to Agency standards.

Qualifications:
1. Associates Degree in Nonprofit Management, Business, Marketing, English, Communications or related field required, Bachelor's Degree preferred.
2. A minimum of 2-3 years database, gift entry experience required.
3. Prior donor relations or communications experience with non-profit organizations or a combination of education and experience is acceptable.
4. Strong computer skills, including MS Excel spreadsheets, CRM such as Donor Perfect, Raiser's Edge, Salesforce, etc. and MS Word required
5. Excellent communication both written & writing, and interpersonal skills
6. Ability to meet required deadlines and schedules is a must
7. Demonstrated ability to work effectively with a diverse population
8. Ability to work independently and collaboratively in an effective manner
9. Must have strong multi-tasking skills and have a genuine service orientation
10. Bilingualism Spanish/English a plus
11. Will be required to attend 45 hours of Domestic Violence Training, post hire.
12. Employment offer and continued employment are contingent upon satisfactory child abuse, criminal and FBI clearances and a pre-employment physical, are required (all related fees will be paid by WAA).

Schedule: Monday - Friday 9a - 5p
Pay Rate: $42,500.00-45,900.00 salary range with Full Medical/Vision/Dental benefits + more.
Location: Center City, Philadelphia PA
Vaccine Mandate Information: All current & future employees of WAA must have the Covid-19 vaccination. We can provide an accommodation with an approved medical or religious exemption. All employees meeting this exemption must be tested weekly and wear a mask when in common or community spaces (mask can be removed when eating or in a single office with the door closed)

We are an equal opportunity employer and are dedicated to promoting diversity and inclusion in the workplace. We strongly encourage candidates of color, LGBTQ communities, veterans, and people with disabilities to apply.

Job Type: Full-time

Pay: $42,500.00 - $45,900.00 per year

About Your Work

Provide administrative support and project management/coordination for cultivation, stewardship, and recognition activities
Use advanced writing skills to efficiently and accurately draft professional letters to donors in recognition of gift acknowledgement. Revise templates annually to avoid repetition and maintain current information.
Implement and manage processes/procedures for pledge reminders to donors and notification to individuals/families of honorary and memorials gifts to Chautauqua Institution.
Serve as the Donor Concierge for the Advancement Department by providing high quality personalized stewardship support for leadership giving donors.
Provide project management and execution of membership benefits for giving societies.
Coordinate new donor giving program.
Assist with reporting on the performance of endowment funds and other restricted gifts.
Assist with donor mailings, as needed.
Maintain an expert working knowledge of fundraising software and relationship management solution (Raiser's Edge) to track and record activities.
Attend appropriate stewardship and recognition events to assist in management of activities, welcoming guests and gathering of feedback.
Preserve confidential information.
Maintain current knowledge of stewardship and non-profit trends and best practices, seeking out opportunities for professional development that will enhance job performance, including building networks with colleagues at peer institutions.
Support other stewardship projects as assigned by the Director of Donor Relations.
Serve as back-up receptionist, as needed.

About You

Education & Experience

Minimum Associate's Degree in Communication, Public Relations, Marketing or closely related field is required. Candidates with equivalent combination of education/work experience will also be considered.
Six months or more of demonstrated experience performing related duties in a nonprofit/philanthropy setting, with a proven track record of excellence in organization, time management, and attention to detail.

Knowledge, Skills, and Abilities

Superior written and verbal communication skills.
Professional computer skills, proficiency in Microsoft Office Suite and Raiser's Edge or similar donor management system.
Ability to build collegial, productive relationships with team members, donors, volunteers, and institutional partners, through the lens of our organizational values.
Proven ability to multi-task and balance competing priorities.
Must be able to identify and resolve problems in a timely manner.
Interest in fundraising and donor stewardship.

About Chautauqua Institution

Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. The Institution's office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation.

Total Rewards for Our Talent

Chautauqua Institution's competitive compensation and a benefits suite that includes health insurance with Blue Cross Blue Shield, flexible spend (or health savings) account options, dental and vision insurance, complimentary life insurance, wellness incentives, and fitness options, an employee assistance program, and supplemental life insurance and long-term disability options. The Institution supports planning for retirement through a discretionary employer pension contribution, which has recently been (10%) of gross compensation following a designated service period.

Discovering Your Chautauqua Experience

There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater. In addition to a traditional gate pass, employees and their families will receive full access to our current and historical programs online at CHQ Assembly.

Our Commitment to IDEA

Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions in which everyone feels that they can engage as full and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices and applicants will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.

Joining Our Talent Community

Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.

Planned Parenthood is the nation's leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation's largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.

Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund seeks a dynamic and effective Coordinator to assist with a number of key department tasks, providing quality customer service. This job reports to the Associate Director, Donor Services in the Direct Response department of PPFA. The Donor Services team, within Direct Response, supports the Planned Parenthood Federation of America, Planned Parenthood Action Fund, and Planned Parenthood Federal PAC outreach and engagement efforts by providing outstanding supporter care to key external and internal constituents.
Purpose:

The Donor Services Coordinator provides quality support to donors, corporate entities, Planned Parenthood affiliates, and the general public. The Coordinator works with the Donor Services team to ensure that all donor communication is handled in a timely, effective, and efficient manner.

Delivery:

● Establishes quality supporter relations by handling donor-related issues and opportunities. Interacts with donors via phone, mail, e-mail and database case ticketing system. Provides information in response to enquiries about the organization, specific donation concerns, and complaints. Processes and resolves issues, comments, and information requests on a timely basis to ensure donor satisfaction.

● Captures and processes credit card donations as well as refunds over the phone and via mail.

● Ensures that donor records are properly maintained and coded with solicitation and contact preferences, address changes, name changes, and other donor preferences and updates.

● Assists with PAC and Action Fund compliance by contacting donors and confirming gift intent.

● Produces and sends duplicate gift acknowledgements for donors. Effective Date: (Insert month and year) 2

● Follows up with donors, colleagues, affiliates, vendors, and others to ensure that all inquiries have been responded to and resolved.

● Serves as back-up for the fulfillment of tribute giving and produces lists as needed to send cards to honorees via a third party vendor.

● Conducts Quality Assurance of partner call center support regularly to ensure the integrity of data and overall high standard of work.

● Other projects and duties as assigned. Engagement:

● As one of the first representatives of Planned Parenthood a supporter encounters, the Coordinator must be courteous, professional, friendly, articulate, knowledgeable, and work well within a team structure as well as independently.

● Knowledge of diverse groups, experience working with a multicultural workforce, and sensitivity and appreciation to cultural differences is required.

● May occasionally work extra hours if needed, sometimes with little advance notice.

Knowledge, Skills and Abilities (KSAs):

● Bachelor's degree or equivalent experience.

● 1-2 years experience in development or customer service-related work.

● Exceptional customer service and telephone skills.

● Strong written and verbal communication and interpersonal skills.

● Strong computer skills, including Microsoft Office products and Google suite.

● Database experience strongly preferred, familiarity with EveryAction or Salesforce a plus.

● Ability to analyze and solve problems.

● Good organizational skills, with excellent attention to detail and accuracy.

●Ability to multi-task and juggle multiple priorities.

● Able to work both independently and as part of a team

● Ability to handle stress and pressure with a pleasant and friendly style

TRAVEL : 0 - 5%

Minimum Salary: 55k

Final offers for this job will be based on capabilities and will be made within the parameters of the PPFA compensation program. Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

PPFA participates in the E-Verify program and is an Equal Opportunity Employer.

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* PDN-HR

If denoted as NYC, DC, or both, this position is usually located in our New York City or DC office, but is remote while offices remain closed due to the COVID-19 pandemic.