Mammal control agent job description

Allied Universal Event Services, North America's leading crowd management, event staffing, and consulting company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that service thousands of entertainment locations such as sports stadiums, concerts, convention centers, and other venues annually. The majority of our positions offer flexible schedules which let you decide when you want to work!
Get paid weekly!

Event Staff - $17.00 per hour

Event Security- $18.00 per hour guard card required

Flexibility in scheduling

Allied Universal is looking to hire Event Staff. This position may be responsible for duties such as collecting tickets, welcoming and ushering guests, and providing superior customer service. Event Staff team members are also responsible for directing foot traffic, and ensuring the cleanliness, operational efficiency and maintenance of designated areas.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned.

* Assists in all aspects of event day preparation and execution.
* Allows appropriate entry into each venue, may collect and/or scan tickets, verify wristbands and badges, direct traffic coming in and out of the venue.
* Demonstrates an understanding of the policies, procedures and regulations of different venues, facilities and events.
* Initiates a genuine, friendly and personal greeting to our guests as they arrive at your facility entrance, aisle, concourse area or other location, and a sincere thank you as you complete your encounter with each guest.
* Provides guests with helpful directions and/or suggestions that will enhance their entertainment experience.
* Interactions with guests include a smile and use of a natural speaking voice, including natural inflection and a friendly tone.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

* Must be 18 years of age or older.
* Must have a high school diploma (or equivalent).
* As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test and may be required to pass a Driver's Record check.
* Be professional, articulate and able to use good independent judgment and discretion.
* Must be able to work overtime as needed.
* Outstanding verbal and written communication skills required.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

**No 3rd Party or Agency**

Dr. Leonards’ is America’s leading health and wellness brand and is the authority in providing the best selection of value priced health, mobility aids, apparel, shoes, and domestic products.

We are the leading direct mail marketer of affordable health and personal care products including dietary supplements, arthritis & pain relievers, and support & mobility aids. Over the years, we have expanded our product selection to also include apparel, footwear and As Seen On TV items to better serve our vast customer base.

Become part of our family at Dr. Leonard’s Healthcare Corp by working as a Quality Control Verification Agent at our Rt 27, Edison NJ location.

Position Summary: This position is responsible for accurately and efficiently entering in heavy customer and order data entry.

Responsibilities:

• Extensive data entry across multiple brands and products
• Ensure orders are entered correctly, and match batch dollar totals to checks received and take appropriate actions to correct errors
• Audit entered batches to ensure every order is accounted for
• Accurately exercise judgement in processing postponed orders and take appropriate action, following company policies and procedures
• Escalate problem to Supervisor, if applicable
• Operating scanners. Scanning mail in orders.
• Achieve 10% of the required KPI goal within the 90 days probationary period.
• Maintain KPI goals of processing the current mail date
• Promote teamwork through positive promotion of the company
• Follow work direction. Cooperate with co-workers and management staff
• Conduct business in a professional, ethical manner

Experience:

• Ability to work independently and set personal goals as well as work within a team environment
• Skilled in data entry with minimal errors and exceptional attention to detail and accuracy.

• Dependable, and able to act with minimal direction

• Must have excellent attendance record
• Familiar with quality control concepts and order verification processes
• Must possess great communication skills
• Results oriented, ensuring team and Operational Center goals are met

Additional Responsibilities:

Selected employee will also work in the mailroom as directed.

Job Type: Full Time

Pay: $16.00

Schedule: Monday to Friday 9:00am-5:30pm

Alternate Saturdays 9:00am-5:30pm

Dr. Leonard’s is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Company DescriptionDr. Leonards’ is America’s leading health and wellness brand and is the authority in providing the best selection of value priced health, mobility aids, apparel, shoes, and domestic products.

We are the leading direct mail marketer of affordable health and personal care products including dietary supplements, arthritis & pain relievers, and support & mobility aids. Over the years, we have expanded our product selection to also include apparel, footwear and As Seen On TV items to better serve our vast customer base.

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

An unrivaled blend of warmth, authentic heritage, and contemporary sophistication attract travelers from around the world to Boston's most beloved hotel, the Boston Park Plaza. With the recent completion of a $100 million landmark transformation of all guest rooms, meeting space and public areas, guests quickly discover that this 1927 historic hotel is still classic, timeless, and always in-style. The hotel features 1,060 guest rooms (including 57 suites) plus onsite amenities. This historic and vibrant hotel is located in Boston's Back Bay neighborhood, just steps away from Boston Common and within walking distance of world-renowned Newbury Street, the Financial District, Faneuil Hall Marketplace, and a host of other famous historical Boston sites. Boston Park Plaza is a member of the Preferred Hotels and Resorts.

The purpose of the Rooms Controller Agent Position is to increase guest preference of our hotel and Highgate Hotels brand. The Rooms Controller assigns hotel rooms to guests based on their reservation and unique requests and preferences. The Rooms Controller will maintain and manage the hotel's inventory of guest rooms while supporting front desk operations with reservation and rooms related information. Rooms Controllers are responsible for blocking VIP guests, managing Out of Order and Out of Service inventory, managing guest queue and discrepancies, performing room changes and guest follow up, managing and facilitating pre reg/pre key groups, managing all airline assignments and pre keys, managing guest upgrade requests/hotel upgrade revenue, receiving and responding to guest feedback via multiple feedback forums.
+ Answer incoming calls professionally and courteously.

+ Assist callers with needs and requests without transferring whenever possible.

+ Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions.

+ Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.

+ Run and complete credit limit report daily.

+ Review Guest Arrivals and Trace File daily, following through on guest requests and preferences.

+ Follow all cash handling and credit policies.

+ Be aware of all rates, packages and special promotions.

+ Communicate room's challenges/inventory concerns to front office team on a daily basis.

+ Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals.

+ Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary.

+ Be aware of closed out and restricted dates.

+ Manage discrepancies and queues quickly and efficiently.

+ Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

+ Be familiar with hospitality terminology.

+ Have knowledge of emergency procedures and assist as needed.

+ Handle check-ins and checkouts in a friendly, efficient and courteous manner.

+ Have a complete understanding of House and guest room availability at all times.

+ Manage all Out of Order and Out of Service rooms.

+ Use proper two-way radio etiquette at all times when communicating with other employees.

+ Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

+ Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

+ Balance and prepare individual paperwork for closing of shift according to hotel standards.

+ Monitor and action Nor1 eStandby upgrade requests with intent to maximize hotel revenue.

+ Monitor and respond to guest feedback via RealTime feedback and any other necessary feedback forums.

+ Manage all Mobile Check In in timely and efficient manner.

+ Manage Airline assignments and applicable pre reg/pre key.

+ Maintain a clean work area.

+ Assist management team with rooms related projects.

+ Experience in a hotel or a related field required.

+ Experience with Opera required.

+ Customer Services experience required.

+ Computer experience required.

+ High School diploma or equivalent required.

+ College course work in related field helpful.

+ Flexible and long hours sometimes required.

+ Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

+ Ability to occasionally stand during long periods of time.

+ Maintain a warm and friendly demeanor at all times.

+ Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

+ Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

+ Must be able to multitask and prioritize departmental functions to meet deadlines.

+ Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

+ Attend all hotel required meetings and trainings.

+ Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

+ Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

+ Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

+ Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

+ Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

+ Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

+ Must be able to cross-train in other hotel related areas.

+ Must be able to maintain confidentiality of information.

+ Must be able to show initiative, including anticipating guest or operational needs.

+ Perform other duties as requested by management.

External Job Posting Title: Rooms Control Agent


Address1: 50 Park Plaza at Arlington Street