Post job
zippia ai icon

Automatically apply for jobs with Zippi

Upload your resume to get started.

Manager of online communications skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Joe Moore Ph.D.,
Hans Schmidt Ph.D.
Below we've compiled a list of the most critical manager of online communications skills. We ranked the top skills for managers of online communications based on the percentage of resumes they appeared on. For example, 6.5% of manager of online communications resumes contained engagement strategies as a skill. Continue reading to find out what skills a manager of online communications needs to be successful in the workplace.

15 manager of online communications skills for your resume and career

1. Engagement Strategies

Here's how managers of online communications use engagement strategies:
  • Created engagement strategies to increase Facebook Fans, Twitter Followers and blog followers.

2. Customer Engagement

Customer engagement is an ongoing relationship/interaction that a business maintains with its customers through various online or offline channels to attract and retain loyal customers and gathering valuable customer information that transcends the sales transaction. Highly engaged customers buy and promote more, and show more loyalty. Providing a high-quality customer experience is an important component in customer engagement strategy.

Here's how managers of online communications use customer engagement:
  • Lead salespeople in weekly seminars regarding the value of social media, customer engagement & brand loyalty.
  • Created content for social media campaigns and calls to action to drive customer engagement.

3. HTML

Here's how managers of online communications use html:
  • Reviewed HTML changes and blog appearance while conducting daily web maintenance of information and contact lists.
  • Developed front end screens using JSP, HTML, CSS and JavaScript.

4. Facebook

Here's how managers of online communications use facebook:
  • Moderated communities located in social networking sites including Facebook, Twitter and other similar social media outposts.
  • Launched strategic online initiatives resulting in Evanescence's Facebook likes increasing from 7M to 15M in just over one year.

5. Instagram

Here's how managers of online communications use instagram:
  • Designated Social Media Director Maintained up-to-date information on such social media platforms as our Facebook Pages and Instagram accounts.
  • Customize messaging to best utilize multiple social media platforms including Facebook and Instagram.

6. Community Management

Here's how managers of online communications use community management:
  • Team lead responsible for community management and digital marketing content to support product launch campaigns and live operations.
  • Assisted community management and sales teams with insight and direction of possible decisions and sales.

Choose from 10+ customizable manager of online communications resume templates

Build a professional manager of online communications resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your manager of online communications resume.

7. Email Campaigns

Email campaigns fall under the marketing efforts that involve contacting multiple recipients at a time. Email campaigns are the best way to reach subscribers and potential clients and give them relevant offers along with valuable content. It is also an effective way to strengthen the relationship with customers.

Here's how managers of online communications use email campaigns:
  • Handled receipts/guarantees, valuations, customer database, newsletter, email campaigns, blogs, online marketing, domain names.
  • Managed Web Banner/Email Campaigns, SEO dashboards, Web Trends, for online events and promotions.

8. Twitter

Here's how managers of online communications use twitter:
  • Created tweets to update company's Twitter accounts.
  • Increased Twitter followers from zero-1440+ in 4 months.

9. Google Analytics

Here's how managers of online communications use google analytics:
  • Key responsibilities include analyzing site data using tools such as Adobe SiteCatalyst and Google Analytics.
  • Used Google Analytics to prove hits on targeted articles.

10. Video Production

Here's how managers of online communications use video production:
  • Create and manage high quality video production projects for distribution across online channels and for national media.
  • Manage online content, e-marketing, social media and video production.

11. Social Networks

Here's how managers of online communications use social networks:
  • Managed all Social Networking operations.
  • Launched conference brand identity, marketing, and published research papers to influence and grow conference global research-industry social networks.

12. YouTube

Here's how managers of online communications use youtube:
  • Provided editorial support for YouTube videos and managed company postings on Facebook.
  • Produce and syndicate promotional videos through user generated content outlets like YouTube.

13. Community Engagement

Community engagement is the process of working harmoniously with and through groups of people connected by geographic proximity, special interests, or similar situations to solve problems that affect the well-being of those people. Community engagement aims to better engage the community to achieve long-term sustainable results, processes, relationships, discourses, decision-making, or implementation for the benefit of the community.

Here's how managers of online communications use community engagement:
  • Manged community engagement, helped get members involved, managed personal groups, promoted savings budgets
  • Developed community engagement within forums and social media platforms for two popular web games.

14. Search Engine Optimization

Here's how managers of online communications use search engine optimization:
  • Implemented Search Engine Optimization techniques that produced over 2,000 unique visitors per month and first page results on Google.
  • Increased customer base exponentially by executing ad campaigns, organic search engine optimization & managing social media outlets.

15. KPI

Here's how managers of online communications use kpi:
  • Utilized web analytics tools to create customized reports outlining KPI, metrics, and trends.
top-skills

What skills help Managers Of Online Communications find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on manager of online communications resumes?

Joe Moore Ph.D.Joe Moore Ph.D. LinkedIn profile

Professor of Communication Program Coordinator, Digital Media Production, University of Central Missouri

Well, first I would strongly urge them to reconsider taking a gap year. If we are in a pandemic and go into another shutdown, where are you going to work? If you're thinking you'll just go to school at a community college and work on your gen eds, how are you going to do that if they are shut down, too? But, if they DO take a gap year, I would encourage students to work on their writing. That's the skill we see that students struggle with the most, and in talking with employers, it is the one skill that really sets applicants apart. And don't just "write". I mean, start a blog to write about your experiences, practice writing scripts, cover some news in your area, yes. But practice writing WELL. Go to https://owl.purdue.edu/ and do some writing lessons to practice proper grammar. Texting and emails have killed proper writing because it is not expected, but if you have good grammar, spelling, punctuation, and capitalization (basic writing skills) AND can tell a good story, just like that you've set yourself apart.

What soft skills should all Managers of online communications possess?

Hans Schmidt Ph.D.

Associate Professor of Communications, Coordinator, Schreyer and Cooper Honors Programs, Penn State University, Brandywine

I know that "soft skills" is commonly used, but I'm not a fan of the term. I think it implies that some of these skills are "soft" or "easy" or "unimportant." They aren't. In many ways, so-called "soft skills" - things like interpersonal communication skills - can be among the most important skills for any worker. This is especially the case in communication-related fields, where there is an expectation that human interaction - both in-person and mediated - is important. This is true with leadership skills and presentation/speaking skills.

What hard/technical skills are most important for Managers of online communications?

Hans Schmidt Ph.D.

Associate Professor of Communications, Coordinator, Schreyer and Cooper Honors Programs, Penn State University, Brandywine

Having the ability to write well is important in most knowledge-based fields today. It is especially critical in any communication-related field of job specialization. Otherwise, the specific technical skills are important variations between the particular company and/or job expectations. Some fields use proprietary software that one typically learns about once one starts the job. Some fields require media production competencies - related to basic video production, audio production, imaging or photography, or even web design/management. The important thing is to develop a general competency with technology - and to learn how to learn. That allows you to pivot to develop new skills in different situations and roles.

What manager of online communications skills would you recommend for someone trying to advance their career?

Jeyoung (Jenny) Oh Ph.D.

Assistant Professor of Communication, University of Michigan-Flint

Anyone with internet access can learn many different skills. Many resources are free. The skills you should learn highly depend on the specific field you'd like to work in. For example, if you are interested in market research, then I recommend you take a statistics or data analytics course on online course sites, such as Coursera or Udemy. If you are interested in graphic design, a photography or Illustrator course will be helpful. It is also important to stay updated in your field by following various online sources. For instance, if you are interested in advertising, keep up with publications such as Ad Age, and if you want to work in public relations, I recommend that you keep an eye on the websites of the Public Relations Society of America and the Institute for Public Relations for the latest news.

Graduates can also enhance their skill sets and put them into practice by engaging in different experiences, such as volunteering with organizations in their field. With the ongoing pandemic, many organizations are seeking virtual help from volunteers. For example, if you volunteer in a social media marketing project for a nonprofit organization, you get to create a social media campaign to increase awareness of the initiatives of the organization. This experience can hone your skills in creating and managing online content. To search for these kinds of opportunities, you can use sites such as VolunteerMatch or AllForGood. It would be a great chance for you to apply what you have learned in class to make society better in this novel pandemic. You can also engage in a remote internship for a similar experience.

List of manager of online communications skills to add to your resume

Manager of online communications skills

The most important skills for a manager of online communications resume and required skills for a manager of online communications to have include:

  • Engagement Strategies
  • Customer Engagement
  • HTML
  • Facebook
  • Instagram
  • Community Management
  • Email Campaigns
  • Twitter
  • Google Analytics
  • Video Production
  • Social Networks
  • YouTube
  • Community Engagement
  • Search Engine Optimization
  • KPI
  • Content Marketing
  • Content Management System
  • Media Management
  • Web Content
  • B Testing
  • Social Media Management
  • Photoshop
  • Content Creation
  • Pinterest
  • CSS
  • Content Writing
  • Jive
  • Linkedin
  • Brand Marketing
  • Blog Posts
  • Social Media Sites
  • Trade Shows
  • Copywriting
  • Google Adwords
  • ROI
  • Human Resources
  • Windows
  • Press Releases
  • SQL Server
  • Business Plan
  • Drupal
  • Web Traffic
  • Training Materials
  • Event Planning
  • Online Sales
  • PPC

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse executive management jobs