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Manager, programming support skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Nicolle Zellner (on behalf of members of the CSWA)
Below we've compiled a list of the most critical manager, programming support skills. We ranked the top skills for managers, programming support based on the percentage of resumes they appeared on. For example, 16.4% of manager, programming support resumes contained customer service as a skill. Continue reading to find out what skills a manager, programming support needs to be successful in the workplace.

15 manager, programming support skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how managers, programming support use customer service:
  • Developed measurements and standards for Customer Service projects with emphasis on driving standards of excellence and customer satisfaction.
  • Developed unique customer service and consumer satisfaction training, creating tailored action to address client criteria.

2. Program Management

Here's how managers, programming support use program management:
  • Led and mentored PMO team in Program Management methodologies increasing overall program maturity levels.
  • Program Management consulting services, including architectural overview, user experience and SOA integration.

3. Veterans

Here's how managers, programming support use veterans:
  • Gathered information from Veterans using the Veteran Information Form (VIF) provided by Vet Center Staff.
  • Improved efficiency and accuracy of billing procedures for grants and contracts with the Veterans Administration.

4. Project Management

Here's how managers, programming support use project management:
  • Complete Project Management with expertise on resource management, tracking budget, efforts management and Process implementation.
  • Leveraged PMI project management techniques to identify and implement opportunities for improvement.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how managers, programming support use technical support:
  • Led national technical support and program development across field operations nationwide.
  • Provided follow-on technical support including on-site training and demonstration of equipment set-up and operation at Navy and Air force sites bases.

6. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how managers, programming support use oversight:
  • Provided oversight and management for the accountability and effective utilization of more than $255K in directorate appropriated and non-appropriated funds.
  • Documented and presented policy adjustment recommendations to executive oversight groups.

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7. Customer Support

Here's how managers, programming support use customer support:
  • Developed performance measurements and standards for Customer Support Centers and published to management, monthly performance reports.
  • Promoted from original customer support role to specialist role managing and resolving escalated customer support cases.

8. Customer Satisfaction

Here's how managers, programming support use customer satisfaction:
  • Improved customer satisfaction and performance expectations by ensuring the accepted proposal was used as a guide for contract operations.
  • Promoted into this position as a result of superior performance and customer satisfaction achieved as Regional Support Manager.

9. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how managers, programming support use logistics:
  • Assisted Deputy Program Manager for Logistics in developing effective product support strategies in coordination with government and contractor personnel.
  • Maintained hardware logistics and tracking incorporation status of various customers in support of fleet wide initiatives.

10. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how managers, programming support use windows:
  • Prepared briefings and delivered presentations to all levels of management, utilizing Microsoft Windows Power Point/Windows Excel programs.
  • Facilitated improvements to Windows based on direct customer feedback.

11. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how managers, programming support use support services:
  • SUPPORT SERVICES: Provided case work services to military service personnel/civilian staff who are experiencing financial hardships.
  • Maintain relationships and provided support services to families after they have been accepted to the agency.

12. Support Program

Here's how managers, programming support use support program:
  • Managed a family support program for individuals with developmental disabilities.
  • Published articles on building self esteem in children, preventing child abuse, infant massage and the New Parent Support Program.

13. SharePoint

Here's how managers, programming support use sharepoint:
  • Managed and administered SharePoint site collection for a division of committees with a wide range of transit disciplines.
  • Create and provide SharePoint 2010 training based on INS-R/NRP SharePoint specific processes and modifications.

14. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how managers, programming support use dod:
  • Conducted process mapping in order to seamlessly integrate the processes of all military branches and ensure compliance with all DoD regulations.
  • Teach fuel custodians on Federal, State & DoD standards as well as perform random inspections on custodian files & tanks.

15. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how managers, programming support use professional development:
  • Encourage and administer appropriate professional development opportunities.
  • Participate in Say Yes Meetings and professional development.
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What skills help Managers, Programming Support find jobs?

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What type of skills will young manager, programming supports need?

Nicolle Zellner (on behalf of members of the CSWA)Nicolle Zellner (on behalf of members of the CSWA) LinkedIn profile

Chair, Committee on the Status of Women in Astronomy - CSWA

I believe (hope) that the effects of the pandemic will be short-lived and that there will be a surge in job opportunities once a vaccine is available. Nevertheless, greater flexibility and versatility in skills are always useful. For example, astronomers who have analyzed large data sets or worked with machine learning algorithms will be in significant demand.

Interdisciplinary studies are also on the rise. New fields like astrobiology are rapidly growing, and there are ripe potentials for researchers with unique combinations of expertise or who can work with broad collaborations spanning disciplines.

With the growth of data, especially from large astronomical surveys, technical skills like computer programming and experience with data science tools and machine learning is increasingly useful. The ability to communicate complex ideas to a range of audiences is a necessity in most fields, and astronomers generally have great relevant experience with community outreach.
Do you want to know more?
Read more about what experts have to say about manager, programming support

List of manager, programming support skills to add to your resume

Manager, programming support skills

The most important skills for a manager, programming support resume and required skills for a manager, programming support to have include:

  • Customer Service
  • Program Management
  • Veterans
  • Project Management
  • Technical Support
  • Oversight
  • Customer Support
  • Customer Satisfaction
  • Logistics
  • Windows
  • Support Services
  • Support Program
  • SharePoint
  • DOD
  • Professional Development
  • Social Work
  • Direct Support
  • Developmental Disabilities
  • Technical Assistance
  • Community Resources
  • Community Outreach
  • Data Collection
  • CPR
  • Crisis Intervention
  • SME
  • Meeting Minutes
  • Direct Reports
  • Business Processes
  • Earned Value Management
  • PMO
  • Combat
  • Configuration Management
  • Executive Management
  • DHS
  • Manage Cross
  • HQ
  • HR
  • Child Abuse
  • ISO
  • Project Scope
  • Travel Arrangements
  • ISP
  • Supported Living
  • Program Budget
  • Post Deployment
  • Parent Support
  • Staff Performance

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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