Membership associate job description

Reporting to the Director of Member Experience, the Membership Associate: Program Communications, is responsible for ensuring the seamless execution of various Programmatic needs at the 14Y Service Desk, which includes weekly interdepartmental communication with program leads to ensure the Service Desk is well equipped for current and future programs. In addition, the candidate will collaborate with Marketing to support efforts in creating and promoting programs, knowing registration details and needs for current and new clients. In addition, assist with other projects as assigned. The selected candidate for this position will be a highly resourceful individual with strong emotional intelligence, self-motivation, integrity, willingness to consistently put the 14th Street Y’s interest above all else. This person should be teamwork centered, a personable and friendly demeanor, and possess strong analytical skills.

SCOPE OF INFLUENCE

• Interfaces with all community members as one of the first faces people see when they enter our building

• Collaborates with all 14th Street Y departments

• Partners with internal teams and external customers

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Service Desk Associate

• Be present and visible at member service desk, respond to questions from callers, visitors and members.

• Maintain thorough understanding and up-to-date knowledge of all programs, departments, functions and offerings of the 14 Street Y and support prospective members / clients in selecting and purchasing memberships, classes and other program offerings.

• Deliver high level customer service based on established 14th Street Y standards. Always responding to inquiries/concerns in a timely manner, being courteous and giving sincere attention to members, providing regular postive feedback to participants, knowing individual names

WTS International, the world's leading spa, fitness and leisure firm, is seeking Membership Associates for a commercial fitness facility in Houston, TX. The Membership Associate is responsible for establishing and maintaining a quality membership base for the facility. This exciting position also is responsible for keeping equipment and work out areas clean; demonstrates high tech fitness equipment functions to clientele; and providing exceptional customer service to members within the facility.

This role requires exceptional customer service and relationship management skills, the ability to drive membership sales, and passion for fitness as well as personal trainer certification from a nationally recognized agency highly preferred. This position is 20 hours a week plus additional training hours. Apply today for immediate consideration! Compensation includes hourly rate of $15 / Hour plus additional potential for Personal Training commissions.
Responsibilities
• Provide facility tours to prospective members/sales presentations.
• Handle telephone solicitation, prospecting, and other follow-up.
• Complete paperwork for new members.
• Handle membership additions/deletions.
• Execute member retention program.
• Assist with the development of promotional materials to generate prospects, member introductory packet.
• Schedule facility usage for rentals and secure adequate staff.
• Keep reception desk fully appraised of any issues
• Attend all scheduled training and meetings as required.
• Attends meetings with supervisor
• Ensure the desk and surrounding area is safe, clean and orderly.
• Is timely and punctual when reporting to work.
• Tactfully able to communicate and enforce rules with participants.
• Other duties as assigned.
Qualifications
• High School diploma or GED
• Community C.P.R. certification
• Standard First Aid certification
• At least 6 months of experience working at a multi-recreational facility in sports/recreation programming.
• Sales experience in a service oriented industry
• Effective leadership, promotional and management skills with a strong work ethic
• Possess the ability to prospect new members
• Possess effective verbal/written communication and expression.
• Good listening skills with the ability to show empathy.
• Adaptable and flexible under stressful and/or unusual situations.
• Must exhibit organizational and time management skills
• Ability to work independently.
• Excellent customer service skills
• Energetic, enthusiastic and motivational
• Professional manner, discretion, and appearance
• Able to show initiative and make decisions
• Positive and enthusiastic attitude towards job and facility.
• Must be able to trouble shoot and anticipate problems.
• Consistently exhibit team spirit promoting a productive environment.
• Ability to meet deadlines
• Ability to stand for long periods
• Awareness of proper body mechanics to prevent injury
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• Ability to lift 25 lbs.
• Normal work hours: varied to include nights, weekends, and holidays
Facility/Job Highlights
Arch Amenities Group is an equal opportunity employer dedicated to maintaining a diverse and inclusive workforce.
We can recommend jobs specifically for you! Click here to get started.

This is not a seasonal/summer position. Applicants must be able to work beyond the summer.


Do you love fitness?

Would you like to feel you impact the lives of many?

Can you see helping prospective members get started?

Would you like to hear the "thank you" from the members' lives you impacted?

The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling.

You have to have limitless energy and be great at multi tasking. Do you have a positive and upbeat personality with great communication skills? Creating the member experience requires that you wear many hats. Do you thrive being pulled in multiple directions... guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience. Ideal candidates for the Member Experience Asosciate position will possess the following:

• A deep down passion for helping others.
• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multitask.
• Member experience oriented.
• Punctual, responsible and detail oriented.
• CPR/AED training preferred.
• Prior experience in a retail or hospitality setting is helpful.

Responsibilities of the Front Desk include but not limited to:

• Greeting and checking in members as they come in.
• Resolving customer issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
• Ensuring a safe and clean health club environment for members and staff.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. You must be well groomed and neat.

Note on openers and closers: Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time.