How to hire a membership services coordinator

How to hire a membership services coordinator, step by step

Here's a step-by-step membership services coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a membership services coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new membership services coordinator
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a membership services coordinator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a membership services coordinator to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a membership services coordinator that fits the bill.

   The following list breaks down different types of membership services coordinators and their corresponding salaries.

   Type of Membership Services Coordinator	Description	Hourly rate
   Membership Services Coordinator		$14-28
   Team Manager	Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise... Show more	$21-73
   Support Staff	School support staff provide specialized instructional and student support while utilizing school facilities. They often include diverse staff members whose main role is to ensure that students learn in a supportive and safe learning environment... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Member Database
   • Front Desk
   • Member Service
   • Event Planning
   • Membership Forms
   • Membership Sales
   • Credit Card
   • Facility Tours
   • Member Events
   • Facebook
   • Program Registration
   • Membership Dues
   • Membership Program

   Check all skills

   Responsibilities:

   • Manage finances for organization using QuickBooks.
   • Take ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale.
   • Provide benefit and advocacy information and enrollment services for AARP members.

3. Make a budget

   Including a salary range in your membership services coordinator job description is a great way to entice the best and brightest candidates. A membership services coordinator salary can vary based on several factors:

   • Location. For example, membership services coordinators' average salary in mississippi is 43% less than in new york.
   • Seniority. Entry-level membership services coordinators earn 48% less than senior-level membership services coordinators.
   • Certifications. A membership services coordinator with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a membership services coordinator's salary.

   Average membership services coordinator salary

   $43,963yearly

   $21.14 hourly rate

   ---

   Entry-level membership services coordinator salary

   $31,000 yearly salary

   Updated December 17, 2025

4. Writing a membership services coordinator job description

   A membership services coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a membership services coordinator job description:

   Membership services coordinator job description example

   Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Membership Services Coordinator. The Membership Services Coordinator is responsible for establishing and maintaining a quality membership base for the facility as well as marketing and promoting for the facility.
   Responsibilities • Develop annual budget with core management team.
   • Responsible for articles in monthly newsletter.
   • Provide management team with cost/benefit analysis of each program conducted.
   • Provide facility tours to prospective members/sales presentations.
   • Handle telephone solicitation, prospecting, and other follow-up.
   • Complete paperwork for new members.
   • Handle membership additions/deletions.
   • Develop member retention program.
   • Develop promotional materials to generate prospects, member introductory packet, programs within the club, and materials outside of the club.
   • Keep reception desk fully appraised of all programming.
   • Serve as the Manager on Duty when assigned. • Tactfully able to communicate and enforce rules with participants.
   • Schedule facility usage for rentals and secure adequate staff.
   • Keep abreast of industry trends through reading, communication with other clubs, and by attending industry seminars and meetings.
   • Attend all scheduled training and meetings as required.
   • Meet with supervisor on an established basis. • Is timely and punctual when reporting to work • Ensure the desk and surrounding area is safe, clean and orderly.
   • Additional duties as assigned Qualifications • College degree with a major in communications, business, marketing, or public relations preferred
   • Valid C.P.R. certification
   • Valid standard First Aid certification
   • At least 2 years of experience working at a multi-recreational facility in sports/recreation programming.
   • Sales and marketing experience in a service oriented industry
   • Effective leadership, promotional and management skills with a strong work ethic
   • Possess the ability to prospect new members
   • Must exhibit budgeting, organizational, and time management skills
   • Ability to work independently.
   • Excellent customer service skills
   • Energetic, enthusiastic and motivational
   • Professional manner, discretion, and appearance
   • Able to show initiative and make decisions
   • Positive and enthusiastic attitude towards job and facility
   • Must be able to trouble shoot and anticipate problems
   • Consistently exhibit team spirit promoting a productive environment
   • Demonstrate the ability to cooperate and work with others
   • Demonstrate consistent integrity, dependability, responsibility and be able to meet deadlines
   • Possess effective verbal/written communication and expression
   • Be a patient and courteous listener with the ability to show empathy
   • Adaptable and flexible under stressful and/or unusual situations
   • Ability to stand for long periods
   • Awareness of proper body mechanics to prevent injury
   • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
   • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
   • Ability to lift 25 lbs.
   • Normal work hours: varied to include nights, weekends, and holidays Facility/Job Highlights Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force. We can recommend jobs specifically for you! Click here to get started.

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5. Post your job

   To find the right membership services coordinator for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with membership services coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit membership services coordinators who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your membership services coordinator job on Zippia to find and recruit membership services coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with membership services coordinator candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new membership services coordinator

   Once you've found the membership services coordinator candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new membership services coordinator first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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