Meter readers supervisor job description

Check out this video and find out why our team loves to work here!
In this role you will be responsible for ensuring the accurate and timely completion of field service shut-off activities of delinquent accounts. You will also be responsible for timely completion of field activities in response to billing investigations, including meter alives, unauthorized and zero use, crossed meters and sanitary code violations. You will schedule field investigations of Revenue Protection and Legal Collections inquiries and projects. You will be responsible for the supervision of assigned staff. Additionally, this position ensures the timely and effective communication of results back to initiating department or process.

You will plan, schedule, coordinate and supervise meter reading activities in an assigned area or state. You will provide guidance, training and development of meter reading personnel to ensure the highest level of customer service. In addition you will perform direct supervision of assigned bargaining unit employees. You will perform on-call duties as required.
Essential Functions - Field Collections
Responsible for scheduling and timely completion of field service shut-off activities of delinquent accounts, including shut-off non-pays (SONPs), warrant activity, landlord notifications, service cuts at the pole/manhole and restoration of service after SONP.Schedules field activities in response to billing investigations, including meter alives, unauthorized and zero use, crossed meters and sanitary code violations. Schedules field visits to investigate Revenue Protection and Legal Collections inquiries.Identifies and communicates group and individual performance measures and expected performance levels, assesses team/individual performance and realigns performance measures, as appropriate.Ensures compliance with regulations and Company policies, changing operating procedures, as necessary.Interacts with customers and resolves concerns and complaints, as necessary. Responsible for customer satisfaction with response to field collections and meter investigation requests.Develops and supervises staff which includes training, scheduling, interpreting/administering union contracts and conflict resolution.Responsible for the safety of assigned personnel including minimizing of lost time injuries, responsible motor vehicle accidents and OSHA recordables/incidents.Ensures compliance with all MDTE rules and regulations.
Essential Functions - Field Collections
Plans, schedules and supervises reading of mobile routes and special reads to ensure accurate and timely customer billing. Coordinates with other departments to provide special readings.Ensures achievement of annual goals and prudent control of meter reading budget.Will assist in the development and implementation of all customer operations policies, procedures and standards pertaining to meter reading processes and systems.Ensures the accuracy, integrity and security of all customer information, customer records and company equipment.Maintains and tracks performance via reports specific to meter reading activities.Initiates prompt resolution of meter reading issues that affect billing. Reviews and analyzes system generated reports for meter reading problems, route status and missed reads.Performs and documents field inspections to monitor safety and work performance of meter readers.Examines and approves daily time and vehicle sheets; checks for correct completion of assigned work and to make sure proper accounting procedures are used.Monitors meter reading route times and implements rerouting of customer accounts to maintain compliance with established company standards and to improve efficiency.Coordinates investigations and resolves customer complaints regarding meter reading problems.Oversees accident reports and investigations to assure they are done timely, accurately and with appropriate follow up measures.Interviews applicants and recommends hiring or transfer. Recommends promotions, demotions and discipline.Keeps Manager informed and updated on all important aspects of day to day activities as required.

Qualifications

Technical Knowledge/Skill:
Requires a working knowledge of Company metering, billing and Credit procedures and policies. Strong knowledge of MDTE regulations pertaining to Billing and Credit. Ability to use PC desktop applications (e.g., Microsoft Word, Excel and Access).
Education:
Bachelor's Degree in Engineering, Business, related discipline or equivalent experience
Experience:
Five (5) plus years of experience in Customer Service. Supervisory experience in a union environment preferred

Working Conditions:
Must be available to work emergency restoration assignment as required.Must be available to travel between MA/CT/NH as necessary.Work is performed primarily in the field and in an office environment which requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone, working with computers and attending meetings. Drives to various job site locations and customer premises to supervise work and review or discuss construction job requirements. Subject to shift work including weekends. Requires off-hour/on call responsibility on a rotational basis. At times, requires working long hours in response to outage situations and shift coverage requirements.
Worker Type:
Regular
Number of Openings:
1
EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor
Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource's HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.
Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy
• An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for Full-Time Employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact-and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world-without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.

At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren't responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We're happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.

We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we're all about, and our annual Impact Report and Racial Equity Strategy lay out how we're sticking to these values.