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Mis administrator skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Laura Kier,

Peter Dordal Ph.D.

Below we've compiled a list of the most critical mis administrator skills. We ranked the top skills for mis administrators based on the percentage of resumes they appeared on. For example, 18.0% of mis administrator resumes contained customer service as a skill. Continue reading to find out what skills a mis administrator needs to be successful in the workplace.

15 mis administrator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how mis administrators use customer service:

Earned outstanding customer service and teamwork awards.
Coordinated and performed the training of all order management, customer service, and collections personnel during Oracle application implementation.

2. Database Systems

Here's how mis administrators use database systems:

Managed servers, internet access, email, proxy server, proxy client, website & Unix database systems.
Maintain and create new accounts in Enterprise database system.

3. PC

Here's how mis administrators use pc:

Developed PC and equipment specifications for purchasing.
Installed & maintained desktop PC's, laptops, printers, modems, copiers, faxes & site security system.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how mis administrators use troubleshoot:

Monitored EDI transactions, troubleshoot issues with file receipt, and extracted data for reports as needed.
Worked as a liaison between user areas and Data Processing, to troubleshoot system problems.

5. Desktop Support

Here's how mis administrators use desktop support:

Perform Hardware maintenance and Desktop support Installed UPS on the server and user workstations.
Provided one on one executive-level desktop support to high level military and congressional level personnel nationwide utilizing VPN solutions.

6. SQL Server

Here's how mis administrators use sql server:

Administered a Microsoft Navision 3.7 ERP system on a MS SQL Server 2000 database.
Perform with SQL Server Architecture and Relational Database Components, Database Architecture, Relational Database Engine Architecture, Administration Architecture.

7. Windows NT

Here's how mis administrators use windows nt:

Worked with Windows NT Server, SMS Hospital Network, and various Software programs.
Resolve Windows NT 4.0 network, desktop and printing problems, escalate if necessary.

8. Novell

Here's how mis administrators use novell:

Managed and maintained a mixed network comprised of three Microsoft Server 2003 servers and one Novell 5.1 server.
Maintained department servers (UNIX, Novell, NT) and created accounts for employees.

9. Workstations

Here's how mis administrators use workstations:

Planned, budgeted and purchased network upgrade workstations, servers, and software to fit the organizations growing needs.
Planned and managed the upgrade of 200 workstations to Windows XP and MS Office Suite.

10. Phone System

Here's how mis administrators use phone system:

Managed project replacing existing phone system.
Managed phone system, cell phones and pagers.

11. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how mis administrators use unix:

Installed Clariion RAID array on HP UNIX servers.
Managed and supervised a 46 station SCO UNIX network in addition to 2 remote multi-user UNIX locations.

12. User Accounts

A user account is a relationship established between a user and a computer, network, or information service that includes a user name, password, and all information related to the user. A user account may or may not allow a user to connect to a network, another computer, or other shared resources.

Here's how mis administrators use user accounts:

Supported all public school district employees on the internal network systems from their user accounts to internal servers.
Administer user accounts on AS/400 and Windows 2003 and 2008 server using AD.

13. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how mis administrators use vpn:

Installed firewalls for all locations and connected all remote sites via VPN at a reasonable price.
Designed and implemented basic IS and Security policies, installed firewall, router and VPN solution.

14. Network Infrastructure

Here's how mis administrators use network infrastructure:

Supported corporate WAN and LAN network infrastructure.
Installed Fortinet Firewall and reengineering network infrastructure to improve network security, bandwidth usability, and access control.

15. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how mis administrators use dns:

Maintained internal network operations, including desktop installations, firewall management, Exchange, DNS & Active Directory and anti-virus configurations.
Configured and maintained the TCP/IP infrastructure, including internal and external DNS management necessary for customer connectivity.

What skills help MIS Administrators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What mis administrator skills would you recommend for someone trying to advance their career?

Laura Kier

Network Design and Administration Instructor

Computer Networking is a dynamic field with a wide variety of opportunities in many different industries. Some skills that will be more important in general are skills in software defined networking and automation. Skills in the DevOps field will be necessary, as well as skills leveraging AI tools. Cybersecurity is always important and using AI tools to enhance security and monitoring is necessary.

What type of skills will young mis administrators need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

Do you want to know more?

List of mis administrator skills to add to your resume

The most important skills for a mis administrator resume and required skills for a mis administrator to have include:

Customer Service
Database Systems
PC
Troubleshoot
Desktop Support
SQL Server
Windows NT
Novell
Workstations
Phone System
Unix
User Accounts
VPN
Network Infrastructure

DNS
Lan
Network Connectivity
Windows Server
ERP
Intranet
Windows XP
Linux
Microsoft Exchange
Software Problems
Software Installation
Connectivity Issues
PBX
Network Security

HTML
AS/400
Computer System
Network Printers
Exchange Server
Software Issues
OS
Computer Software
TCP/IP
Lotus Notes
CAD
Software Support
Print Servers
Software Upgrades

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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