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Mortgage collector skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical mortgage collector skills. We ranked the top skills for mortgage collectors based on the percentage of resumes they appeared on. For example, 16.9% of mortgage collector resumes contained customer service as a skill. Continue reading to find out what skills a mortgage collector needs to be successful in the workplace.

15 mortgage collector skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how mortgage collectors use customer service:

Monitored/recorded calls to customers, analyzed and negotiated payment plans to avoid mortgage default, and provided customer service courtesy calls.
Resolve diverse issues and Present solutions based on individual customer's needs without sacrificing excellent Customer Service.

2. Payment Arrangements

Here's how mortgage collectors use payment arrangements:

Provided payment arrangements to customer, completed financial information for a potential home modification.
Established reasonable payment arrangements with delinquent borrowers, inclusive of informal and formal re-payment.

3. Loss Mitigation

Here's how mortgage collectors use loss mitigation:

Referred customers to Loss Mitigation for further financial analysis and any other alternative they could provide.
Identify potential loss mitigation workout options and provide accurate information to customers to effectively mitigate risk.

4. Foreclosure Process

Here's how mortgage collectors use foreclosure process:

Informed home owners of the foreclosure process and their legal rights.
Gathered and audit loan documents before starting the foreclosure process.

5. FDCPA

Here's how mortgage collectors use fdcpa:

Answered any billing questions or issues regarding the account using knowledge of the FDCPA laws and light skip tracing.
Trained and company certified on FDCPA, RESPA and Information Protection.

6. Loan Modifications

Here's how mortgage collectors use loan modifications:

Worked with late-state foreclosure prevention project by setting up and executing foreclosure prevention with loan modification and repayment plans.
Utilized various system applications to effectively expedite loan modifications within deadline.

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7. Inbound Calls

Here's how mortgage collectors use inbound calls:

Answer a high volume of inbound calls from clients.
Answer inbound calls, and send letters.

8. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how mortgage collectors use outbound calls:

Fielded inbound/outbound calls regarding mortgage payments, activity/status of account.
Conducted inbound/outbound calls via automated dialing system.

9. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how mortgage collectors use debt repayment:

Implemented customers of necessary actions and strategies for debt repayment, foreclosure, short-sale, and assisted with Deed in lieu.
Advised consumers of necessary actions and strategies for debt repayment based on financial situation and organizational guidelines.

10. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how mortgage collectors use past due accounts:

Collect past due payments on 0-120+ days past due accounts up to the date of foreclosure sale.
Submitted payments and collected on pass due accounts.

11. Lieu

Lieu is a word that means in place of, on behalf of, or instead of. That is something that substitutes or replaces another thing. It is used as a synonym for the word "in place of" in a sentence.

Here's how mortgage collectors use lieu:

Prevented foreclosure by putting people on repayment plans, submitting requests for modifications, or deed in lieu.
Counseled customers in other alternative methods such as modifications; short sales and Deed in Lieu of Foreclosures

12. Mortgage Payments

Here's how mortgage collectors use mortgage payments:

Collected on 120 - 360 day delinquent mortgage payments and delinquent home improvement loan payments.
Collected and recorded mortgage payments via inbound/outbound call center to fulfill collection quota.

13. Mortgage Collections

Here's how mortgage collectors use mortgage collections:

Mortgage collections on accounts five days past due up to 60 days, maintaining customer retention.
Call center (inbound/outbound) customer relations for home mortgage collections.

14. FHA

The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.

Here's how mortgage collectors use fha:

Collected on FHA, VA, and Conventional mortgage loans from early through late stage delinquency including foreclosure and bankruptcy.
Key Responsibilities: Collections for all investor segments: Freddie Mac, Fannie Mae, Non-government, FHA.

15. Customer Accounts

Here's how mortgage collectors use customer accounts:

Reviewed consumer bureaus for adding co-applicants to existing customer accounts.
Worked with our investors on the status of customer accounts.

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List of mortgage collector skills to add to your resume

The most important skills for a mortgage collector resume and required skills for a mortgage collector to have include:

Customer Service
Payment Arrangements
Loss Mitigation
Foreclosure Process
FDCPA
Loan Modifications
Inbound Calls
Outbound Calls
Debt Repayment
Past Due Accounts
Lieu
Mortgage Payments
Mortgage Collections

FHA
Customer Accounts
Payment Options
Collection Process
Computer System
Credit Bureaus
Customer Inquiries
Credit Reports
Early Intervention
Fannie MAE
Federal Regulations
Collection Systems
Investor Guidelines

Federal Guidelines
Due Payments
Workout Options
Loan History
Production Standards
Individual Accounts
HUD
Delinquent Borrowers
FNMA
Freddie Mac
Account Terms

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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