Network associate job description

Network Associate
Location(s): Downtown Washington DC-Must be Vaccinated
Timeframe: Immediate
Will be on site at Client's Client 5 days a week

About the role: Network Associates at our Client's customers act as an integral role to their success and are at the true core of our service offerings. You will get the opportunity to provide face to face support to clients and work on a large variety of technical issues, which will keep you on your toes and expose you to learning the latest and greatest technologies all day every day.

What You'll Do:

Take ownership of our Client's customer incidents by providing onsite, telephone, and email support to our Client's clients.
Troubleshoot and resolve various technical issues related to computer hardware and software problems.
Configure and troubleshoot issues related to the following technologies (and many more): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac's, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications.
Collaborate with a great team to identify solutions to our Client's customer support requests and escalate to more senior team members or external resources as needed.
Learn a ton, be faced with new challenges every day, and gain exposure to cutting-edge technologies while working with VIP/C-Level executives.

What Skills & Experience You'll Need:

A few years of related experience, ideally working face to face with external clients in the Managed Services or IT Services industry.
Strong technical aptitude and hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Microsoft Office Application and Microsoft Office. It would also be helpful to have Citrix, Macs, and Small Business Server experience.
Stellar communication and the ability to speak clearly and explain just about anything to anyone over the phone and/or in writing.
A true passion and drive for creating an unmatched customer service experience.
The ability to deliver excellence independently and as a team and excel in a fast-paced environment.
A strong desire to learn and focus to ensure we are helping our clients win with IT.
The availability to work flexible hours and onsite at customer locations.
A Bachelor's Degree in a related field.
Industry certifications such as A+, Network+, MTA, MCSA, CCENT

At JPMorgan Chase, we have an obsession for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion. Using the latest banking solutions, combined with cutting edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture. Here at Chase, you'll have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

If you are enthusiastic about providing great customer experiences and digitally curious, join our branch family. In addition to providing education and advice tailored to suit our customers financial needs, you'll be able to take ownership of your own career development through a variety of cross-training opportunities and company support.
**Job Description**

As an Associate Banker at Chase, you will be at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday transactions, build rapport and introduce them to our One Chase family. You will also teach clients how to use self-service options - help them enroll in & use tools so they can bank how, when and where they want.

**Responsibilities**

You'll contribute significantly to the success of the branch and helping customers by:

+ Engaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase

+ Assisting customers and making clients feel appreciated

+ Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the Chase mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platform

+ Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels

+ Proactively collaborating with others to help customers

+ Helping build relationships with customers by connecting them with team members who can help them address their financial needs

+ Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements

+ Supporting customer with traditional banking needs and complex service transactions putting the customer's needs at the center of everything

+ Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals

**Desired Skills**

+ Ability to make personal connections, engage customers, and always be courteous and professional in a team environment

+ Strong desire and ability to influence, educate and connect customers to technology

+ Exudes confidence with clients when sharing product knowledge and solutions

+ Excellent interpersonal communication skills, as well as strong attention to detail and time management

+ Professional, thorough and organized with strong follow-up skills

+ Active listening skills to ensure the best way forward is identified for each customer

+ Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together

+ Minimum 6 months of customer service experience, i.e. teller experience

+ High school diploma or GED equivalent required

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

NOTE: Subject to applicable laws and restrictions, all applicants for this position with Dataprise are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or sincerely held religious objections may be provided a reasonable accommodation if they are unable to be vaccinated.

Why Dataprise?

• An employee focused organization with a casual work environment including fun virtual and in-person events.
• Exponential growth opportunity through continuous learning, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees.
• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.
• A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program.
• A focus on work/life balance including telecommute options, 10 paid holidays and 3-5 weeks of PTO.
• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. Cell phone reimbursements.
• An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.

What You’ll Do:

• Take ownership of customer incidents by providing onsite, telephone, and email support to Dataprise clients.
• Troubleshoot and resolve various technical issues related to computer hardware and software problems.
• Configure and troubleshoot issues related to the following technologies (and many more): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications.
• Collaborate with a great team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed.
• Learn a ton, be faced with new challenges every day, and gain exposure to cutting-edge technologies while working with VIP/C-Level executives.

What Skills & Experience You’ll Need:

• A few years of related experience, ideally working face to face with external clients in the Managed Services or IT Services industry.
• Strong technical aptitude and hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Microsoft Office Application and Microsoft Office. It would also be helpful to have Citrix, Macs, and Small Business Server experience.
• Stellar communication and the ability to speak clearly and explain just about anything to anyone over the phone and/or in writing.
• A true passion and drive for creating an unmatched customer service experience.
• The ability to deliver excellence independently and as a team and excel in a fast-paced environment.
• A strong desire to learn and focus to ensure we are helping our clients win with IT.
• The availability to work flexible hours and onsite at customer locations.
• A Bachelor's Degree in a related field.
• Industry certifications such as A+, Network+, MTA, MCSA, CCENT

Compensation:

• Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company.
• We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts.
• This position’s Salary Range is: $60,000-70,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate).

Dataprise Diversity Commitment : At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identify/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD!

Dataprise is proud to be an Equal Opportunity Employer.

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