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Network operations center manager skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical network operations center manager skills. We ranked the top skills for network operations center managers based on the percentage of resumes they appeared on. For example, 7.4% of network operations center manager resumes contained windows as a skill. Continue reading to find out what skills a network operations center manager needs to be successful in the workplace.

15 network operations center manager skills for your resume and career

1. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how network operations center managers use windows:
  • Ensured successful implementation of a 350+ Microsoft Windows server production environment platform migration for a major on-line retailer.
  • Developed windows batch scripts to automate system administration tasks.

2. ITIL

Here's how network operations center managers use itil:
  • Incorporated ITIL standards into Southwestern Energy environment by implementing change management and incident management processes and procedures.
  • Maintain the highest standards for fiscal management practices and business ethics while adhering to ITIL and Cisco Masters regulations / standards.

3. Incident Management

Incident management is a set of processes, practices, and solutions designed to restore a damaged service as quickly as possible in an event that could result in the loss or disruption of an organization's operations, services, or functions. The goal of incident management is to maintain and restore normal service operations as quickly as possible and reduce the negative impact on business operations.

Here's how network operations center managers use incident management:
  • Managed Incident Management Team in monitoring and responding to over 18,000 production monitoring points.
  • Major Production Operations responsibilities include monitoring of systems, incident management and people management.

4. Switches

Here's how network operations center managers use switches:
  • Provided daily, weekly and monthly bulk transfer of key material to remote telecommunications facilities and all mobile tactical switches.
  • Monitored over 100 routers, 200 servers, 650 switches and other network devices across seven State agencies.

5. Network Infrastructure

Here's how network operations center managers use network infrastructure:
  • Ensured adequate coverage (24x7x365) for proactive and continuous remote monitoring of all network infrastructure, applications and services.
  • Managed a $2 million dollar budget supporting 4 global data centers, SAN storage, and network infrastructure.

6. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how network operations center managers use linux:
  • Maintained Sun, IBM, Linux, and HP servers for test, development, and production.
  • Developed basic UNIX / Linux commands in order to retrieve alarming data and identify hierarchy of outages.

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7. SolarWinds

Here's how network operations center managers use solarwinds:
  • Implemented SolarWinds and configured alerts, triggers, rules and conventions for all SMTP nodes on the Merit network.
  • Managed and created Network Documentation for all MRS clients using Visio and SolarWinds NPM.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how network operations center managers use customer service:
  • Delivered excellent customer service and ensured total satisfaction by promptly addressing and resolving their needs and concerns.
  • Received and acted on escalations of customer services with internal and external vendors while keeping management informed.

9. TCP/IP

Here's how network operations center managers use tcp/ip:
  • Expanded extensive knowledge of the TCP/IP protocol stack and related protocols.
  • Examined TCP/IP network traffic to include packet analysis and protocol analysis to identify the difference between benign and malicious network activity

10. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how network operations center managers use sla:
  • Created Crystal Reports for Network Operations to highlight SLA compliance and network Capacity and make service improvement recommendations to management.
  • Maintained, developed and improved reporting capabilities in the NOC with regular reports to the CEO in compliance with SLA objectives.

11. Level Agreements

Here's how network operations center managers use level agreements:
  • Established network node support priority levels for all USCG circuits in parallel with contract Service Level Agreements (SLAS).
  • Served as project manager for global projects, standard operating procedures, service-level agreements, and an emergency backup NOC.

12. Network Operations Centers

Here's how network operations center managers use network operations centers:
  • Define standard operating procedures for Network operations centers and service levels for customers.
  • Chaired disaster recovery and load balancing plans for network operations centers.

13. Network Troubleshooting

Here's how network operations center managers use network troubleshooting:
  • Performed network troubleshooting and support on common and custom applications.
  • Published operation procedural documents for network troubleshooting and maintenance.

14. VoIP

Here's how network operations center managers use voip:
  • Developed multiple IP and VOIP training programs enhancing technician performance and significantly increasing morale.
  • Provide and conduct Technical Support to all VOIP, ISP and VSAT clients via call, chat and email.

15. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how network operations center managers use dns:
  • Developed DNS Engineering Department and all corresponding policies and procedures.
  • Configure routers, DNS, and Active Directory and Group Policies.
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List of network operations center manager skills to add to your resume

Network operations center manager skills

The most important skills for a network operations center manager resume and required skills for a network operations center manager to have include:

  • Windows
  • ITIL
  • Incident Management
  • Switches
  • Network Infrastructure
  • Linux
  • SolarWinds
  • Customer Service
  • TCP/IP
  • SLA
  • Level Agreements
  • Network Operations Centers
  • Network Troubleshooting
  • VoIP
  • DNS
  • Remedy
  • Network Performance
  • Disaster Recovery
  • Juniper
  • Direct Reports
  • DOD
  • Customer Support
  • Network Issues
  • Unix
  • Network Availability
  • Trouble Tickets
  • Lan
  • Performance Management
  • Performance Reviews
  • Network Devices
  • Network Services
  • OSPF
  • Customer Issues
  • VPN
  • BGP
  • MTTR
  • MPLS
  • Data Centers
  • Network Equipment
  • Level Support
  • Ethernet
  • Vendor Relationships
  • NetCool
  • T1
  • Management System

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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