Network/server administrator job description

AJANTA CONSULTING, LLC

Fort Sam Houston, TX

THIS POSITION IS CONTINGENT UPON BID AWARD

The Server Administrator (Systems Support) will perform professional and technical task in support of Wing that delivers unparalleled capability to the Air Force through a combination of world class infrastructure and expertise of its diverse workforce of military, civilian and contractor personnel encompassing 75 occupational specialties including science and engineering, occupational health and safety, medical professions, technicians, educators, and business operations and support.

Responsibilities

* Provide systems-level support, encompassing both the software and hardware of all IT systems at Fort Sam Houston.
* Software and Hardware Maintenance: Coordinating or conducting maintenance of all software and hardware in use by TSRL organizations.
* System Administration: Handling all aspects of support of deployed operating systems (e.g., Microsoft Windows, UNIX, and Linux), including performance of upgrades, security patches, back-ups, account maintenance, and access control maintenance.
* install, configure, update and provide assistance to users for scientific applications located on the computational resources.
* Provide support of multi-user platforms and server-based applications.
* conduct analyses, determining proper solutions, planning and coordinating tasks, maximizing overall system efficiency, providing for seamless integration or migration, and optimizing usability and effectiveness.
* monitor and reviewing technical activities to ensure compatibility with the objectives, plans, and Concept of Operations (CONOPS) of all AFRL organizations.
* Investigate hardware, software, and communications compatibility issues.
* Keep organizational leadership apprised of state-of-the-art technologies, to include, state-of-the-art IT concepts, in terms of potential benefits to the R&D or operational missions of TSRL.
* adhere to the IT support requests submitted through the IT Support Desk and will be assigned a priority
* Other duties as assigned

Qualifications

* B.S. in a computer-related area and at least 3 years demonstrated relevant work experience
* Or Any Bachelor's degree and at least 8 years demonstrated relevant work experience
* Or Associate's degree in a computer related area and at least 5 years demonstrated relevant work experience.
* Or High School diploma and 10+ years demonstrated experience in a computer-related career field, within the past 5 years.
* Possess a minimum of a Security+ certification.
* Possess a current Secret Clearance or demonstrate clearance is in progress by providing proof of an initiated investigation.

Knowledge, Skills and Abilities

* Have demonstrated experience with IT systems and software applications, to include, but not limited to, the Defense Research Engineering Network (DREN) and video teleconference (VTC) systems. May also include Cisco and Polycom VTCs, AF Teams, and Zoom.
* Install, configure, update and provide assistance to users for scientific applications located on the computational resources.
* Administering web-based services, assisting client users in connecting and using the centralized resources, performing backup and maintenance of the index and content database, clearing and maintenance of the system cache, and optimizing the server functions, creating content workspaces, managing document and folder areas, applying and assigning permissions.
* Conduct analyses, determining proper solutions, planning and coordinating tasks, maximizing overall system efficiency, providing for seamless integration or migration, and optimizing usability and effectiveness.
* Monitor and review technical activities to ensure compatibility with the objectives, plans, and Concept of Operations (CONOPS) of all AFRL organizations.
* Analysis of development, test, and implementation plans, as well as formulating best practices for carrying out technical and developmental activities.

Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

* While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Network and Server infrastructure.
Band 2 resource – The site is 24x7 support with backfill resources.
Network Infrastructure Support
The Supplier shall support rapid and accurate troubleshooting, diagnosis and installation of the
Customer’s network equipment and components under the co-ordination and direction of the
global network management team, including:
 Patching cable installation and recovery;
 Installing power leads; installing,
 Removing or swapping equipment;
 Locating and or identifying network circuits and tagging the demark location;
 Providing escort services for Customer Third Party Vendors;
 Adhering to onsite HSSE and risk management processes as required to support the
GNM, including conducting walkthroughs, work permits, change management,
attending safety training; and reporting Incidents;
 Assisting the GNM with an asset register/CMDB;
 Support and assist in the troubleshooting and testing network equipment and
components, including:
o Restarting equipment;
o Troubleshooting and patching power cables;
o Identifying a switch port location;
o Pinging key devices and performing DNS lookups
o Troubleshooting, installing and where necessary removing equipment and/or
components; and
o Assisting with the identification and reporting of communications room
environmental issues to the GNM.
Server Infrastructure Support – as a Smart Hands support model
In this Schedule, “Server Equipment” means server infrastructure, storage devices, software or
hardware located in computer rooms, server rooms at Customer Sites and any other server component
where it is required. The Supplier shall provide H&E support in relation to the Server Equipment,
including:
 For all Sites in accordance with HCL Service Desk or any other team’s instructions and or
guidance:
1. performing visual checks for hardware failure lights or console error messages, disk activity,
power status and hardware labels:
2. perform a server reboot ( a physical reboot of the Device);
3. changing cables and other customer replaceable units, and checking whether the cable is
physically connected to the correct port;
4. supporting the deployment or installation of preconfigured Server Equipment;
5. de-installing Server Equipment: and

Company DescriptionOvation is a recognized leader in multi-vendor office management solutions, offering state-of-the-art technology and award-winning customer service.
We promote a culture of growth and believe that each employee can make a difference—no matter your role or level of experience.
Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals.
Among our company goals, we aim to be a long-term employer. That means providing our team with the training and certification they need to keep up with the fast-changing technology our office machines, devices, and software employ.

Our client, a Japanese financial holdings company, is searching for a Network/Server Administrator. This is hybrid model position located in New York City.

Job Type: Permanent

The Global Technology Operations Center (TOC) team is the first and second level Production Services support team for Group Infrastructure Services (GIS).

GIS is responsible for providing a robust infrastructure for the firm and the Global TOC monitors and provides the 1st and 2nd level support of most of the infrastructure technologies.

TOC is a cross-discipline team responsible for first and second level support of IT infrastructure at Nomura including networking, Windows / Linux servers, databases, security, middleware, and cloud environments.

TOC also provides incident management support for major incidents within GIS as well as other divisions and IT services.

Additionally, TOC performs data analysis of production infrastructure alerts to determine problem areas and possible solutions, as well as automation of the troubleshooting, resolving and / or escalation of production issues.

Candidates must have a strong IT background with experience in network administration as well as server administration in a support and incident management capacity.
Responsibilities Include:

Working as part of a global team, troubleshoot and resolve issues within the firm's various cross region infrastructure platforms
Collect diagnostic materials and other supporting evidence to identify the root cause of problems; Perform routine event volume and root cause analytics and remediation to drive down noise and event volumes
Assist application support and development teams in diagnosing application issues
This position focuses on network and systems administration and support
This position also had a high focus on driving automation of manual tasks, using orchestration tools and scripting
This position will have rotational coverage of Incident Management responsibilities where they will manage all major incident bridges and incidents; providing effective escalation, notifications, managing tickets, communications, and drive next steps
Develop, test, and implement automated solutions using scripting and orchestration to enhance existing monitoring tooling, event handling and incident escalation

Required Skills:

Must have solid critical thinking skills and be able to collect and analyze evidence from logs, monitoring and other diagnostics (such as stack traces)
Must be able to consistently apply procedures
Prior experience with server administration (Windows / Linux platforms)
Prior experience with network administration (Cisco, Juniper, Fortinet, Bluecoat, F5, etc)
Prior experience in an IT operations / support role
Knowledge or conceptual understanding of other infrastructure technologies - servers, databases, core services, storage, cloud, etc.
Ability to prioritize and effectively triage issues
Ability to effectively balance time between day-to-day support work and project-related tasks
Strong verbal and written communication skills.
Ability to cope with business needs, respond to and address production situations promptly.
Drive high level issues through Incident Management (ITIL best practices)
Ability to communicate and act professionally with IT staff and business clients while under strict deadlines
Ability to work in a team-oriented setting with strong interpersonal skills
Ability to deal with changing priorities and work with global teams

Desired Skills & Experience:

Bachelor's Degree in Information Systems / Computer Science or related field
Windows Server 2012 administration
Red Hat Enterprise Linux administration
Cisco certification at any level
Experience in the financial industry
Incident Management / ITIL understanding.
Scripting experience in Python / Bas