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Network service manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Bobby Roohparvar Ph.D.,

Peter Dordal Ph.D.

Below we've compiled a list of the most critical network service manager skills. We ranked the top skills for network service managers based on the percentage of resumes they appeared on. For example, 8.9% of network service manager resumes contained network services as a skill. Continue reading to find out what skills a network service manager needs to be successful in the workplace.

15 network service manager skills for your resume and career

1. Network Services

Here's how network service managers use network services:

Improved communication between departments; managed projects that involved Network Services and other academic and administrative departments.
Implemented network support management processes, which improved the quality of network services and system availability.

2. Network Infrastructure

Here's how network service managers use network infrastructure:

Directed the installation and maintenance of network infrastructure device operating system software supporting 6,000 users.
Conducted several internal/external security assessments of COMSYS network infrastructure, and resolved vulnerabilities detected.

3. Safety Observations

Here's how network service managers use safety observations:

Conducted and documented safety investigations, safety observations, quality observations, attendance reviews/counseling, etc.
Evaluate performance through the use of quality/safety observations and ride-with exercises.

4. Project Management

Here's how network service managers use project management:

Provided Technical Direction, hardware specifications, and project management for Global SAP implementation.
Performed project management and provisioning duties.

5. Switches

Here's how network service managers use switches:

Planned, installed and maintained Cisco 3640 routers and 2924 switches for Internet access and DMZ access to FTP servers.
Phase 1: implementation of Servers, network routers, switches, telecommunications, and power and cooling requirements.

6. Lan Wan

Here's how network service managers use lan wan:

Managed all networks, LAN WAN.

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7. VoIP

Here's how network service managers use voip:

Implemented a LAN/WAN Multimedia Architecture for deploying CISCO VOIP systems and IP Telephony to legacy PBX's across the Americas region.
Contracted system integrator that implemented Cisco VOIP system in 4 corporate offices and integrated ion with UK offices in 2011.

8. Infrastructure Management

Here's how network service managers use infrastructure management:

Ensured LAN/WAN infrastructure management and backups through CiscoWorks and Solarwinds network management systems.

9. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how network service managers use disaster recovery:

Created and updated Disaster Recovery plans/scheduled and performed annual tests which ensured system and data availability during a disaster.
Managed design and implementation of CommVault Galaxy for disaster recovery replication, FRCP compliance and file archiving.

10. Lan

Here's how network service managers use lan:

Managed LAN, Telecommunications, and Personal Computer department.
Stabilized LAN infrastructure issues with utilizing network experience.

11. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how network service managers use technical support:

Position includes providing technical support and direction and 24 hour accountability for emergency service requirements or catastrophic facility failures.
Ensured testing and troubleshooting activities were properly executed by engaging the proper technical support group.

12. Windows Server

Here's how network service managers use windows server:

Reduced vulnerability to server failure by implementing Windows Server Update Service and corresponding procedures for testing and staging distribution of updates.
Determined that updates to Microsoft Windows Server were not being tested or applied to facility servers on a consistent basis.

13. Routers

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

Here's how network service managers use routers:

Managed machine-to-machine interface gateways between Cisco Routers and Servers for web based applications.
Support of infrastructure; 10-base-T, 10-base-2, fiber, CISCO routers & hubs, modems, Shiva.

14. ITIL

Here's how network service managers use itil:

Work with and update HP's ITIL based Service Management and Change Management systems
Implemented change and service management standards based on ITIL 3.0 standards.

15. Network Security

Here's how network service managers use network security:

Directed day-to-day operational support and led strategic architecture projects involving distributed client/server computing systems and network security initiatives.
Developed, gained approval, and implemented a comprehensive network security solution.

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What skills help Network Service Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What network service manager skills would you recommend for someone trying to advance their career?

Dr. Bobby Roohparvar Ph.D.

Professor of Computer Science and Computer Engineering, California State University - East Bay

*Favor:*

*Variety: Each day presents new challenges and opportunities for problem-solving.*

*Demand: The field offers strong job growth and stability.*

*Impact: Your work ensures businesses and organizations remain connected and operational.*

*Learning: There's always something new to learn with emerging technologies.*

*Dislike:*

*Troubleshooting: Issues can be complex and take a lot of time to resolve.*

*On-call: Network problems can occur at any time, requiring on-call availability.*

*Pressure: Maintaining network uptime can be stressful, especially during critical periods.*

*Keeping Up-to-Date: Rapid technological changes necessitate continuous learning.*

What type of skills will young network service managers need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

Do you want to know more?

List of network service manager skills to add to your resume

The most important skills for a network service manager resume and required skills for a network service manager to have include:

Network Services
Network Infrastructure
Safety Observations
Project Management
Switches
Lan Wan
VoIP
Infrastructure Management
Disaster Recovery
Lan
Technical Support
Windows Server
Routers
ITIL
Network Security
VPN

DNS
Network Design
Telecommunication
Network Operations
TCP/IP
Unified Communications
Data Network
Level Agreements
Direct Reports
Citrix
DHCP
PC
VMware
Ethernet
Customer Complaints
Linux

Avaya
Telecom
SAN
SQL
Frame Relay
Service Issues
Network Troubleshooting
Network Support
Vendor Relationships
PBX
Management System
Data Services
Unix
DMVPN
PCI
Microsoft Exchange

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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