Network systems engineer, lead skills for your resume and career

Communication and collaboration skills are critical. Particularly now that many employees are working remotely, it has become more difficult - yet more important than ever - to have IT teams that work effectively together, even when they are not in the same room together. But this is not unique to the IT realm. Whether via remote meetings or through effective written communications, it is no longer enough to simply have "technical skills." Technical skills can be taught to employees more easily than developing employee's soft skills, so when an employee approaches their job with a strong set of communication skills and strong analytic reading and writing abilities, they can often make themselves stand out to employers. The employers will recognize that they have the attributes to be an asset to the team and can then invest in helping them develop any technical areas where they may be lacking.

This is not to say that technical skills don't matter, because they do, especially in the IT field. But suppose an employee brings a strong set of soft skills to an IT team (e.g., collaboration, communication, critical thinking, etc.). In that case, they probably also can learn more technical skills as part of their job function. I once had a colleague say to me that when she is hiring, she has found that technical skill is all over the place...but it's the soft skills that are harder to find. Lastly, having the ability - and a desire - to be continually learning is essential. Technology is not static, and businesses are not static, so thinking critically in different settings across various technology platforms is very important. The tools your department uses today may not be the tools they are using tomorrow, so being fluid, adaptable, and constantly learning is the name of the game.

The technical skills that are required are broad and tend to be business and/or industry-specific. If you are working in healthcare IT, the patient management platforms you use could be different from the client database used by a bank's IT team, for example. So, on the one hand, the recommendation would be to determine what platforms are most commonly used in your industry area and spend time mastering those platforms. On the other hand, most industries tend to have specific tools that are most commonly used, and spending time mastering those is important.

Going deeper into the subject, technical skills around project management, cloud infrastructure, security, and end-user support bridge across all industries. Having knowledge and skills in these areas will serve IT professionals well, no matter what field or industry they end up in. Again, it is challenging to recommend specific technical skills because the field of IT is so broad.

It again depends on what the graduate sees as their next step - graduate school or a job with a company or lab. If the next step is graduate school, the graduate should investigate what they are interested in pursuing and then where the best school is to get the experience that the graduate thinks he or she wants.

General reading about technologies or reading available articles about subjects the graduate is interested in will help generate questions they can ask potential graduate schools. This time would also be a chance to improve areas where the graduate may feel weak while an undergraduate. Many online resources can help them brush up on week background topics. Do not worry about transfer credits because that is usually not helpful in graduate school, but improve knowledge and experience in areas where the graduate feels weak. If the graduate has identified a graduate school and program to study in, the graduate school might have some recommendations about what to review. All of this will help improve success in graduate school.

If the next step is a job with a company or lab, taking courses to improve communication will help. Many technically competent or even technically brilliant people struggle with effective communication. Techniques about writing reports, making oral presentations, or communicating technical information will help improve success. The gap year also provides time to investigate technologies that the graduate wants to be involved in and the companies or labs in those areas.

Once the graduate has identified areas of interest and companies or labs that the graduate might want to work for, they can be contacted to either answer questions or point the graduate in a direction for further investigation.

In either case, a gap year can provide a chance to refine the graduate's choice for the next steps and help them prepare other skills overlooked during the undergraduate years.

While our universities consistently educate engineering students with hard skills and strong engineering fundamentals, tomorrow's engineers need to be strong communicators, collaborators, and critical thinkers. Our professional environments are filled with data and information, and the constraint is typically how much time individuals can dedicate to solving a problem. At Elon University, we educate tomorrow's engineers to have the hard skills necessary to analyze the information and situations, apply critical thinking techniques to determine ways to solve the issue, and then concisely and efficiently communicate with colleagues as solutions are being set in motion.