Network/telecom engineer job description

This position's primary role is to operate and maintain network devices and to mitigate network outages and performance issues. Performs as the first line of defense to take appropriate action toward resolving network and system problems as they appear. Detects, analyzes, and resolves network switching and transmission system problems while minimizing impact on customer service. Differentiates between primary and secondary network failures. Based on the severity or type of event, determines what additional resouces are required. Issues service interruption reports to requisite customer agencies. Responsible for remotely supporting installation of various computer hardware equipment and bringing systems "on-line".
+ Monitors network devices and overall network health / performance

+ Responsible incident response, troubleshooting, and resolution per policies and procedures

+ Implement technical solutions to mitigate outages or performance issues

+ Position will require shift work (1st, 2nd, and 3rd shifts, as well as 8-hour days)

+ Collaborates with software engineers, network operations, security operations, and system administrators to ensure quality and integrity of IT systems

Minimum Qualifications:

+ Bachelor's degree in Computer Science, Comouter Engineering, Information Systems, Information Technology, or other related disciplines

+ 3.0 GPA or greater

Preferred Qualifications:

+ Previous helpdesk experience

+ Communicate clearly, both orally and in writing

+ Ability to commnicate technical terms / concepts to non-technical audiences and a highly motivated, process-oriented person that has a positive attitude

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L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.