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Noc operator skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical noc operator skills. We ranked the top skills for noc operators based on the percentage of resumes they appeared on. For example, 11.5% of noc operator resumes contained escalate as a skill. Continue reading to find out what skills a noc operator needs to be successful in the workplace.

15 noc operator skills for your resume and career

1. Escalate

Escalation occurs when a client's requests cannot be met by a general assistant or clerk and must be passed on to a manager. However, escalation could also come about within a larger corporation involving smaller team groups; if a serious error was made by one of these groups, the error may immediately be brought to the group manager's attention to ensure the project is completed.

Here's how noc operators use escalate:

Analyze, fix or escalate depending on the issue and follow up on escalated issues to ensure incident is resolved.
Analyze problems; Escalate and distribute as applicable to necessary teams, track issues and open incidents through resolution.

2. Remedy

Here's how noc operators use remedy:

Provide network troubleshooting and quality ticket management/incident documentation via Remedy ticketing system.
Verified that work completed was to specification, or else created and tracked a BMC Remedy UTT.

3. Network Operations

Here's how noc operators use network operations:

Respond to network activities, as required this includes supporting SLA commitments between network operations and internal/external customers.
Network Operations Responsible for the installation, configuration and maintenance of networked information systems.

4. Switches

Here's how noc operators use switches:

Installed operating system on Dell and HP Severs as well as configured firewalls, VLAN switches and VPN routers.
Log into clients Cisco routers, switches, and access points to verify and troubleshoot various network related issues.

5. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how noc operators use trouble tickets:

Monitored health of applications/servers; responded proactively by assigning trouble tickets; tracked tickets until resolved.
Provided technical phone support on inbound calls from users, opened trouble tickets and engaged in appropriate support team response.

6. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how noc operators use linux:

Support various platforms: Unix, Linux and Windows.
Solved issues on Linux and Windows servers.

7. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how noc operators use unix:

Monitored UNIX applications through system support applications.
Resolved issues by either logging into the Unix systems remotely or utilizing remote hands.

8. VoIP

Here's how noc operators use voip:

Provided technical installation, implementation, and support of network, VPN, and VoIP telephony related equipment.
Worked in the VOIP NOC performing troubleshooting, problem analysis and isolation of network events.

9. Tcp Ip

Here's how noc operators use tcp ip:

Trouble shoot Windows server DNS, TCP IP, issues etc.

10. SolarWinds

Here's how noc operators use solarwinds:

Monitored SolarWinds, CA Spectrum OneClick, HP DataProtector Manager, EMC NetWorker, OpsView.
Monitor NOC with SolarWinds, CA AdvantEDGE View / Spectrum OneClick.

11. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how noc operators use windows:

Build Windows servers on a physical and virtual level.
Migrated Windows Vista machines to Windows 7.

12. TCP/IP

Here's how noc operators use tcp/ip:

Examined TCP/IP network traffic to include packet analysis and protocol analysis to identify the difference between benign and malicious network activity
Performed TCP/IP networking support remotely with virtually unlimited scope of support.

13. ITIL

Here's how noc operators use itil:

Certified in ITIL and attendee certified in AlienVault Manager Information Ismael Calvo (786) [ ] Employment Gap
Completed online courses learning ITIL monitoring tool enabling increase personal performance.

14. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how noc operators use sla:

Follow SLA's and OLS's as per the Matrix.
Developed detailed description of system outages as well as provide availability reports that defined SLA guidelines.

15. Juniper

Juniper Networks, Inc. develops and markets networking products and software which include routers, network management software, and network security products. Many large enterprises use Juniper products and software as part of their larger networking operating management suite.

Here's how noc operators use juniper:

Evaluate logical and physical level issues on Cisco and Juniper equipment.
Utilize Looking Glass Application to access Juniper routers.

What skills help NOC Operators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of noc operator skills to add to your resume

The most important skills for a noc operator resume and required skills for a noc operator to have include:

Escalate
Remedy
Network Operations
Switches
Trouble Tickets
Linux
Unix
VoIP
Tcp Ip
SolarWinds
Windows
TCP/IP
ITIL
SLA
Juniper
Level Support

Ethernet
Desk Support
Broadband
HP Openview
SONET
Provisioning
Problem Analysis
Network Devices
Network Problems
Network Traffic
Lan
DNS
Console
Network Issues
Customer Issues
Data Centers

RAN
NetCool
Customer Support
ATM
Batch Processes
SCOM
Event Management
Internet Connectivity
VMS
SharePoint
Technical Issues
VPN
Performance Issues
Computer System
SAN
GPS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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