Novice job description

At Houston Methodist, the Patient Care Assistant Novice position is Patient Care Technician (PCT) graduate, or an internal internship, an entry level position in which incumbents should document, where applicable, care administered, diagnostic measurements, treatments and procedures and demonstrate the ability to continuously progress in basic knowledge and skills necessary to communicate appropriately and carry out delegated tasks for age-specific, diverse patient population. This position receives coaching from preceptors, Registered Nurses (RN) and management and performs delegated patient care tasks under the supervision of the RN. The Patient Care Assistant Novice position responds to the call light system and records data established by policy and procedure, and reports observations and patient problems to the licensed nurse. This position is responsible for assigned non-nursing functions. The Patient Care Assistant Novice position practices Patient and Family Centered Care in concert with Houston Methodist ICARE values: Integrity, Compassion, Accountability, Respect and Excellence.
Requirements:

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

* Promotes a positive work environment with the interprofessional care team. Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and escalates issues for problem resolution. (EF)
* Seeks guidance from interprofessional health care team, when needed, and applies feedback to improve patient outcomes. Follows channels of communication for effective problem solving. (EF)
* Applies expected behaviors and actions with team members which contribute to improvement of department score for turnover/retention/employee engagement on unit-based scorecard. (EF)

SERVICE - 25%

* Follows the patient and family-centered care standards and provides direct patient care under the direction of an RN. Responds to the call light system, contacting nursing personnel as appropriate, and follows through with meeting patient needs. (EF)
* Assists with maintaining, cleaning, and stocking of equipment and supplies as established on assigned unit. May serve as an in-house courier which, may include retrieving blood, hand delivering labs, tele boxes, etc. (EF)
* Applies expected behaviors and actions which contributes to department score for patient satisfaction on unit-based scorecard. (EF)

QUALITY/SAFETY - 25%

* Provides care to patients assigned within unit-specific, defined limits. Documents, where applicable, care administered, diagnostic measurements, treatments and procedures in accordance with established policies and procedures keeping the safety of the patient in mind. Provides care in a manner that is congruent with cultural diversity and inclusion principles. (EF)
* Reports observations, conditions and problems of patients to the licensed nurse. (EF)
* Applies expected behaviors and actions to improve quality and safety scores on unit-based scorecard. (EF)

FINANCE - 15%

* Manages time effectively and prioritizes daily tasks, minimizing incidental overtime, seeking assistance as appropriate. Uses resources efficiently; does not waste supplies. (EF)
* Applies expected behaviors and actions which contributes to meeting department financial targets on unit-based scorecard. (EF)

GROWTH/INNOVATION - 10%

* Identifies own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an on-going basis. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications:

EDUCATION REQUIREMENTS

* High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS

* N/A

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

* American Heart Association Basic Life Support (BLS) within one month of hire
* Must be a graduate of the Patient Care Tech (PCT) program or internal employee participating in the Houston Methodist PCA internship or Certified Nursing Assistant (CNA) or Certified Medical Assistant (CMA) through an approved credentialing certification agency

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

* Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
* Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
* Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
* Performs basic patient care activities of daily living (ADL's) within unit specific defined limits and job scope, such as assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity.
* Completes required continuous training and education, including department-specific requirements

SUPPLEMENTAL REQUIREMENTS

Work AttireYes/NoUniform NoScrubsYesBusiness professional NoOther (dept approved) No

On-Call* No (for Non-Exempt or Exempt jobs)

* Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc) regardless of selection above.

Travel

May require travel within NoHouston Metropolitan area

May require travel outside No of Houston Metropolitan area

Travel specifications may vary by department.

Please note any other special considerations to this job: __________________________

Company Profile:

Since 2000, Houston Methodist Willowbrook Hospital has been serving Northwest Houston residents. Houston Methodist Willowbrook Hospital is a comprehensive acute care facility and has been named a Magnet recognized health care facility by the American Nurses Credentialing Center's (ANCC) Magnet Recognition Program . With 358 operating beds, 20 operating rooms and more than 2,300 employees, Houston Methodist Willowbrook Hospital provides comprehensive, personalized care for patients in Champions, Tomball, Magnolia, Spring and Cypress.