Oak View Group jobs in Dubuque, IA

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Dishwasher washes and sanitizes all tableware, serving materials, cooking equipment and small wares. The employee must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly wage of $13.00 to $14.00. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Ensures highest sanitation levels for all items previously used so that they may be used again in clean condition, free of any contamination risk. Utilizes and implements M.S.D.S. criteria, food and product safety, and Food and Beverage Policies and Procedures. Removes all trash and maintains loading and receiving areas in safe and clean condition. Stocks plates, glasses, pots, utensils and pans after cleaning. Cleans and sanitizes all food service areas and equipment. Qualifications Experience working in a casual and/or fine dining atmosphere helpful. High School diploma or equivalent (G.E.D.) Ability to work in a team-oriented, fast-paced, event-driven environment. Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment. Possess valid food handling certificate and alcohol service permit if required by state or federal regulations. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Marketing Coordinator position will work with the Manager of Box Office & Marketing to market the venue and events while creating and maintaining relationships with media and promotional partners. The Marketing Coordinator will assist in graphic design, advertising, interactive media, ticketing analysis, promotions, public relations and grassroots efforts for events as assigned. This role pays an hourly rate of $18.00-$20.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until January 9, 2026. Responsibilities Job Functions: Manage event day activities including but not limited to: pre-event or on-site promotions, meet and greets and media Assist the Director of Box Office & Marketing with developing, maintaining and coordinating event and facility advertising programs, collateral material and opportunities Assist Director of Box Office & Marketing in preparation of monthly corporate marketing reports and participate in monthly conference calls with other entities Prepare various reports on public relations progress, marketing efforts/results, ticketing analysis, demographics and economic trends, including event recaps Manage day-to-day digital marketing program, including but not limited to: Facebook, Twitter, Instagram, Snapchat, Google Analytics, Tik Tok, etc. Coordinate marketing efforts between promoters, artist management and local media Assist with pitching stories, writing press releases, creating public relations events, and implementing media drops Manage all grassroots efforts including poster & flier distribution, community appearances and overall expansion of marketing campaigns to maximize event awareness and exposure Generate new and creative ideas to attract new events/self-created events and to promote events when booked, including social media and food & beverage promotions Update website, marquee and in-arena digital display systems Manage database and email campaigns Develop new marketing programs and initiatives to maximize ticket sales, such as third party partnerships, and new media avenues Recruit and assist managing student interns and/or part-time marketing staff and their assignments Participate in developing and implementing event marketing plans and promotions Perform graphic design for Five Flags Center departments when working on various projects Perform all other duties as assigned Qualifications Qualifications: Preferred Bachelor's Degree from an accredited college or university with major course work in Marketing, Public Relations, Communications, Hospitality/Sports Management, Business or a related field is preferred Basic knowledge & interest in marketing and advertising functions Intermediate to strong knowledge of Adobe Creative Suite Understands the concept of branding Intermediate knowledge of social media platforms (Facebook, Instagram, Twitter, etc.) Working knowledge of Word, Excel and PowerPoint Previous event or entertainment marketing experience a plus Excellent writing and verbal communication skills in the English language Well organized with ability to prioritize and handle multiple assignments Flexible-must be available to work evenings, weekends, and all event days as assigned Team player who is creative and a proactive problem solver Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Set-Up Staff's priority will be to complete room set-up/strike activity for all client related events. This would include the set/strike of various numbers and various configurations of tables, chairs, staging, bleachers, risers, dance floor, pipe & drape etc. into and out of facility event spaces. This role pays an hourly rate of $15.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline About the Venue The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests. Responsibilities Set/strike rooms with equipment (tables, chairs, staging, bleachers, risers, dance floor, pipe & drape, etc.) according to pre-determined floor plans for events in an efficient, timely, accurate and professional manner. Set/strike to include the manual movement of equipment throughout the facility from storage areas to event spaces and back to storage. Set/strike to include the removal of refuse, cleaning of floors & equipment, etc. to provide a clean event space before, during, and after an event. Review work assignments and Building Equipment Orders (BEO) with the Operations Manager. Maintain department equipment as necessary, both operationally and in a neat and orderly manner for storage. Provide excellent customer service assistance to internal and external clients. Operate an assortment of equipment including: forklift, buffer/burnisher, rider sweeper/scrubber, walk behind scrubber, blower, vacuum, pressure washer and others as needed. Performs other duties as assigned. Qualifications High school diploma, GED or equivalent preferred. Ability to read, write and speak English; perform basic math functions. Good interpersonal skills with the ability to deal harmoniously with guests, employees and outside contractors. Contact with water, liquids or cleaning materials. Exposure to dirt and dust. Must have the ability to work flexible schedule including long hours, nights, weekends and holidays. Regular and punctual attendance. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview An Usher is a vital member of the Five Flags Center as they are involved in direct contact with the public. As a representative of the facilities, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guests. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment. This role pays an hourly rate of $13.00-$14.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline Responsibilities Proactively welcome guests and answer questions. Identify opportunities to create memorable experiences for guests. Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas. Provide directions to ticketed seats and other facility locations. Preventing guests from moving from one seat to the next. Respond to and/or escalate guest complaints, concerns, and compliments. Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services. Maintain clear portals, aisles, and access paths for guests, staff, and emergency services. Effectively communicate safety and security measures. Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance. Perform other duties and responsibilities as assigned. Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time. Qualifications Demonstrated ability to follow instructions and work in a fast-paced environment. Must have strong verbal and written communication skills. Ability to handle stressful situations. Must be 18 years of age or older. Previous experience in a customer service-based industry is preferred. Previous experience within a sports, entertainment, or related field is preferred. Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Concessions Lead oversees the operation of the stand location. Responsible for ensuring quality of products and accurate preparation of all food and beverage items as listed, oversees and participates in set-up and closing procedures and paperwork (basic math skills), and resolves problems with the assistance of a manager. Previous experience in a fast-paced, food service, supervisory position preferred. Must be able to stand for long periods of time with frequent bending, stretching, and reaching and lifting up to 50 lbs. This role pays an hourly rate of $14.00-$16.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until December 19, 2025. About the Venue The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests. The Grand River Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Responsibilities Responsible for leading the service of food and beverage to guests including alcoholic beverages. Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages. Lead the set up of the stand locations Maintains sanitation, health and safety standards in work areas. Must show demonstrated ability to meet the company standard for excellent attendance. Assures that the location equipment is operable and clean prior to start of event. Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals All other duties as assigned by the managers. Qualifications Ability to lead the work of others. Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to speak, read and write in English. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess valid food handling certificate or alcohol service permit if required by state or federal regulations. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Food & Beverage Manager is responsible for overseeing the execution\service of all catered & concessions events with a primary focus on the Five Flags Civic Center. This role will also include duties/projects as assigned at the Grand River Center. The Food & Beverage is responsible for assisting the Director of Food & Beverage with the efficient, professional, and profitable operation. The Food & Beverage Manager must be personable and able to work in an ever- changing fast-paced environment. The Food & Beverage Manager will be responsible for training and developing all service staff. The Food & Beverage Manager is responsible for ensuring quality food and beverage is served to the guests of the Grand River Center & Five Flags Civic Center. The Food & Beverage Manager is responsible for assisting in the training of all catering, concession and support staff. The Food & Beverage Manager must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required. This role pays an annual salary of $45,000-$50,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until November 28, 2025. Responsibilities In collaboration with the Director of Food & Beverage, Management of Catering and Concessions Food and Beverage operations including: interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance. Ensure legal, efficient, professional and profitable operation of the venue. Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements. Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable. Responsible for overseeing the serving of meals to guests or directing guests to the buffet line. Responsible for overseeing serving beverages to guests including alcoholic beverages. Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages. Responsible for observing guests to respond to any additional requests and determine when the meal has been completed. Responsible for executing all directives stated in all Banquet Event Orders. Responsible for completion and updating of administrative paperwork associated with events, i.e. diagrams, timelines and side-work assignments. Responsible for ensuring tableware and linens replaced as necessary. Be able to identify ingredients or explains how various items on the menu are prepared. Assists in setting up banquet functions including linens, dishware, glassware and silverware. Responsible for observing guests to respond to any additional requests and determine before, during or after the served meal. Maintains sanitation, health and safety standards in work areas. Must show demonstrated ability to meet the company standard for excellent attendance. Assures that the location equipment is operable and clean prior to start of event. Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals. Leads F&B team with projects including training, inventory and special events. Leads Concessions Department in supervising outlets when business demands. Enforces all OVG policies and procedures. Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork. Program Point of Sale system with accurate menu items and pricing prior to events. All other duties as assigned. Qualifications 2-year degree in Business Management or Hospitality preferred but will consider relevant work experience. 3-5 years' experience working in a management capacity in a high volume fast-paced restaurant or catering environment. Experience with Square/Clover Point of Sale system. Capable of operating in Microsoft Office applications including: Excel, Word, PowerPoint. Ability to supervise the work of others. Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to speak, read and write in English. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess valid food handling certificate or alcohol service permit if required by state or federal regulations. Ability to handle cash accurately and responsibly. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment. Ability to cost out menus and create new menu items when needed. Ability to work well in a team-oriented, fast-paced, event-driven environment Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment. Ability to work a flexible schedule; able and willing to work nights, weekends and long hours. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Maintenance Technician is responsible for effective preventative and planned maintenance of site assets as well as troubleshooting and repairing mechanical systems including but not limited to HVAC, electrical, plumbing, refrigeration, carpentry & general maintenance at our venue. This role pays an hourly rate of $17.00-$20.00 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 12, 2025. About the Venue The Grand River Conference Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 80,000+ square feet of meeting and exhibition space for events up to 2,000. Responsibilities Assume management responsibility for all services and activities involved in the maintenance and operations of the venue including HVAC, electrical, mechanical, plumbing, chillers, refrigeration, ice making, boilers and associated equipment. Performs maintenance and repair of facility equipment, auxiliary systems, minor electrical and plumbing repairs. Performs routine preventative maintenance on equipment and auxiliary systems; oils and lubricates fans, motors, pumps and generators, cleans screens, strainers, burners and automatic controls. Accurately and timely performs tasks to ensure the highest level of efficiency in the operation returning equipment to operational status. Troubleshoots and recommends operational methods and procedures. Effective and timely communication with management and team members including arrival, location, departure; communicating work issues and building needs; escalating issues to management as require. Participate in the development and administration of the Operation budget; forecast and additional funds needed for equipment, materials, and supplies. Perform maintenance on electrical systems (replace light bulbs and receptacles, etc.) Conduct general upkeep procedures (i.e. landscaping) and other tasks as assigned (painting, carpentry, etc.) Troubleshoot necessary repairs throughout facility concession stands on equipment including but not limited to sinks, ice machines, general repairs, etc. Able to operate a forklift. Maintain knowledge of changes in pertinent Federal, State and Local regulations. Assist with other event and operational tasks as needed to help the overall success of the building. Qualifications High school diploma (or equivalent) required. Operating knowledge of Microsoft Office software, general computer understanding of basic IT functions. Ability to work independently and as part of a team. Must have availability to work nights, weekends and holidays as needed. Solid problem solving skills. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Concessions Worker prepares and serves concession items to guests. Prepares and pours beverages and serves them to guests. Ensures quality of food presentation. Utilizes a cash register and accepts payment. Must be able to maintain excellent attendance in accordance with the attendance policy. This role pays an hourly rate of $13.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until December 26, 2025. About the Venue The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests. Responsibilities Conduct the cash register sales by taking orders, building orders, and completing the transaction. Ability to build orders, prepare food, and knowledge in all areas of concessions operations. Responsible for maintaining stock and supply levels and communicating to the Concessions Supervisor of low stock items. Listening and responding to customer requests or concerns. Responsible for maintaining a clean and organized workspace including but not limited to disposal of garbage & cleaning dishes. Serve beverages to guests including alcoholic beverages responsibly. Must check guest's ID in accordance with state/federal regulations to verify minimum age requirement for purchase of alcoholic beverages. Maintains sanitation, health and safety standards in work areas. Other duties as assigned. Qualifications High school diploma or equivalent preferred Must be 18 years of age Some experience in food service industry preferred Previous cash handling experience preferred Ability to learn to handle cash and learn to operate a cash register and corresponding system Excellent interpersonal skills & a friendly, positive attitude with co-workers, managers, volunteers & guests Ability to work flexible event schedule (nights, weekends, holidays) Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Director of Events & Catering oversees all event management operations at the Grand River Center, including Front of House services, as well as Food & Beverage operations at the Five Flags Center. This position ensures all functions align with OVG policies and objectives to deliver exceptional guest experiences, maximize profitability, and maintain a positive, productive, and compliant work environment. The Director of Events & Catering is responsible for the effective management of the event services department; Front of House catering; beverage service; and concessions across both the Grand River Center and Five Flags Civic Center. Key responsibilities include event planning and scheduling, coordinating with culinary teams on food cost control, ensuring compliance with food safety and sanitation standards, overseeing cleaning and kitchen safety practices, and hiring, scheduling, training, and supervising all catering, concession, and support staff. This role provides high-level operational and personnel oversight to ensure seamless execution of all events and food service outlets. Excellent attendance and the ability to work a flexible, event-driven schedule-including evenings and weekends-are essential. Professional presentation, strong interpersonal skills, and the ability to work independently are required. This role pays an annual salary of $70,000-$80,000 and is bonus eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 13, 2026. About the Venue The Grand River Conference Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 80,000+ square feet of meeting and exhibition space for events up to 2,000. The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests. Responsibilities * Oversee event management activities at the Grand River Center, including front of house management for Grand River Center and Food & Beverage operations at Five Flags Center * Direct, coordinate and oversee the activities of employees engaged in providing event coordination, food & beverage, event security, fire regulation compliance, exhibitor services, parking and overall client satisfaction during events at Grand River Center * Supervise, recruit, interview, select, train, motivate and evaluate Event Managers at the Grand River Center & the Food & Beverage Manager at Five Flags Civic Center. * Recruit, interview, select, train, schedule, motivate and evaluate front of house employees, inclusive of servers, concessionaires and bartenders at the Grand River Center; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures * Create service plan, timelines and daily activity list of part time service staff * Review of BEOs and Event Resumes before distribution * Hold weekly event department meeting * Lead weekly BEO Meeting to ensure department continuity, * Manages the control of beverage and labor costs through proper scheduling and purchasing * Conducts regular inspections to assure cleanliness and maintenance meet company standards * Oversee and manages monthly beverage inventory * Responsible of Front of House staff in providing high quality, fresh food products in a timely manner for delivery to guests * Coordinates the storage, maintenance and repair of front of house equipment to ensure operational readiness * Maintains sanitation, health and safety standards and training in work areas * Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget * Support Event Managers as needed in planning, BEO/Event Resume creation, menu selection, set-up and execution of events * Develop crowd management and event staffing plans and supervise event staff during events when needed * Review and approve final billing to facility users prior to settlement or release of invoice * Work closely with the general public by monitoring services provided and addressing concerns in a timely manner * Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service * Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate * Interpret and apply all relevant federal, state and local regulations * Review and prepare bi-weekly payroll. * Serve as Event Manager in the absence of team members * Routinely serve as Manager on Duty * Additional duties as assigned Qualifications * Minimum of 5-7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility * Experience across a range of food and beverage operations, including volume feeding, à la carte service, fine dining, catering, as well as purchasing, storage, and handling. * Maintains a current Food Handler's card and alcohol service permit if required by state or local government * Supervisory experience required * Bachelor's degree or better from an accredited college or university * Possession of, or ability to obtain a valid state driver's license * Knowledge of customer service practices * Ability to prepare, track, control and analyze budgets * Ability to communicate clearly and concisely in the English language, both orally and in writing * Must be able to work a flexible schedule including; early mornings, evenings, weekends, holidays and extended number of consecutive days. * Ability to work independently and as part of a team * Proficient in the use of Microsoft Office programs & ability to quickly learn other venue appropriate software. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Set-Up Staff's priority will be to complete room set-up/strike activity for all client related events. This would include the set/strike of various numbers and various configurations of tables, chairs, staging, bleachers, risers, dance floor, pipe & drape etc. into and out of facility event spaces. This role pays an hourly rate of $13.00-$15.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline Responsibilities Set/strike rooms with equipment (tables, chairs, staging, bleachers, risers, dance floor, pipe & drape, etc.) according to pre-determined floor plans for events in an efficient, timely, accurate and professional manner. Set/strike to include the manual movement of equipment throughout the facility from storage areas to event spaces and back to storage. Set/strike to include the removal of refuse, cleaning of floors & equipment, etc. to provide a clean event space before, during, and after an event. Review work assignments and Building Equipment Orders (BEO) with the Operations Manager. Maintain department equipment as necessary, both operationally and in a neat and orderly manner for storage. Assign tasks and supervise Temporary staff when needed. Provide excellent customer service assistance to internal and external clients. Operate an assortment of equipment including: forklift, buffer/burnisher, rider sweeper/scrubber, walk behind scrubber, blower, vacuum, pressure washer and others as needed. Performs other duties as assigned. Qualifications High school diploma, GED or equivalent preferred. Ability to read, write and speak English; perform basic math functions. Good interpersonal skills with the ability to deal harmoniously with guests, employees and outside contractors. Contact with water, liquids or cleaning materials. Exposure to dirt and dust. Must have the ability to work flexible schedule including long hours, nights, weekends and holidays. Regular and punctual attendance. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Server will provide ultimate hospitality for guests in a fast-paced, high volume environment. This role will pay an hourly rate between $14 to $15. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue The Grand River Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 80,000+ square feet of meeting and exhibition space for events up to 2,000. Responsibilities * Maintains knowledge of the menu and any special items being offered. * Provides quick, attentive, friendly and professional service to banquet guests and is able to communicate clearly with all customers. * Ensures that food items are served at proper temperature and immediately upon availability from the kitchen, as ordered by the customer. * Ensures neat presentation of all ordered items, with no spill-over. * Pre-buses tables and full buses tables when necessary during peak periods. * Maintains availability to work during many peak periods. * Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc). * Maintains high responsiveness to customer desires and requests. * Maintains a professional and clean appearance. * Communicates with wait staff, bus persons, bartenders, supervisors, and kitchen staff in order to improve communication and coordination so that patrons may be impressed by their dining experience. * Builds and maintains knowledge regarding bar offerings so that patron questions may be accurately answered. Qualifications * Experience working in a fast-paced, high volume environment preferred * Must have a High School Diploma, G.E.D. or related Food Service Job Experience. * Must acquire and maintain a Food Handlers Card and other required compliance trainings. * Ability to work in a team-oriented, fast-paced, event-driven environment. * Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary To oversee the direction of the kitchen's daily activities in accordance with OVG policies and objectives to ensure guest satisfaction, profitability and a positive, productive and compliant work environment. Responsible for assisting the Executive Chef with the overall kitchen operations, including food and labor cost controls. The Executive Sous Chef is responsible for the effective management and operation of the public food culinary team including event planning support, scheduling, food preparation and production, food cost control, compliance with food safety and sanitation policies, cleaning, kitchen safety, employee training and supervision, and any other tasks assigned. The Executive Sous Chef will provide oversight and resolution responsibility for employee performance issues. The Executive Sous Chef must provide a high level of event oversight, culinary proficiency and operational/personnel support to ensure the smooth running of any assigned event. A critical function of the Executive Sous Chef will be to actively mentor, train and help employees meet company quality standards, and to promote a positive, enthusiastic and cooperative work environment. This is a key position for the effective and profitable operation of the business. The Executive Sous Chef must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required. This role pays an annual salary of $44,000-$48,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 31, 2025. About the Venue The Grand River Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 40,000+ square feet of meeting and exhibition space for events up to 2,000. Responsibilities Ensures budgeted food percentages are achieved through effective control measures including portion controls, kitchen timings, food inventory rotation measures, receiving and food storage procedures, inventory controls, effective purchasing procedures, kitchen security procedures and waste control for all Pubic Food Events. Controls labor costs through effective scheduling of Public Foods kitchen staff, cross-training and development of employees. Ensures that the purchasing and preparation of all food products meet OVG' standards of quality and consistency. Responsible for the development of menus, ensuring quality, consistency and style of concept are maintained. Monitors production of food preparation ensuring recipe specifications, portion controls and kitchen timings are met. Monitors all food served relative to appearance, temperature, sanitary and quality standards. Supervises dishwashers and overall process for dishwashing, dish care and overall inventory, inclusive of inventory counts. Supervises all line set-up, prep and breakdown activities. Responsible for in-service delegation of tasks to line personnel. Coordinates the storage, maintenance and repair of all kitchen equipment to ensure operational readiness. Assists with the delivery and set-up of catered services and food service areas as needed. Training and development, including departmental orientation of new employees. Provides leadership and support to the entire kitchen staff; builds morale and encourages empowerment of staff. Maintains a positive and compliant employee relations climate. Responsible for staffing, training, evaluation and counseling of Public Foods kitchen staff. Promotes support and communication with entire staff. Positively interacts with front of house staff. Rapidly solves problems. Ensures compliance with health, sanitation, safety and employment regulations by clearly communicating and reinforcing standards and procedures to kitchen staff. Assists the Executive Chef in fulfilling kitchen record keeping and administrative requirements including food inventories and invoicing of food products. Responsible for organizing employee work schedules, ensuring appropriate coverage for all kitchen areas. Promotes teamwork among staff through effective communication, follow through and goal setting. Leads by example and thorough instruction to effectively obtain quality management of product, service and philosophy of concept. Other duties as assinged. Qualifications Technical proficiency and experience demonstrating verifiable knowledge of food preparation methods. Ability to positively interact with diverse personalities, including co-workers, subordinates, guests and purveyors in a variety of work situations. Must have active listening and effective communication skills. Ability to develop results-oriented staff through effective training, evaluation, motivation, coaching and counseling. Ability to assist others in developing needed skills for effective job performance. Ability to positively distribute responsibility to others to meet objectives and achieve desired results. Ability to recognize problems and to creatively and expeditiously find solutions. Ability to set priorities and use initiative; solid decision-maker. Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment. Ability to be self-directed while working in a team-oriented environment. Ability to work a flexible schedule; able and willing to work nights, weekends and long hours. Minimum of 3-5 years kitchen management experience in a full service restaurant or events venue Demonstrated and verifiable track record of meeting projected costs. Professional appearance and presentation required. Knowledge of and skill in using computer software, including MS Word/Excel/Outlook. Maintains a current Food Handler's card and alcohol service permit if required by state or local government. Working knowledge of employee scheduling in a hospitality environment. Ability to obtain and maintain certification in a nationally recognized sanitation program Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly rate of $11.00 plus tips For PT roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue The Grand River Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 40,000+ square feet of meeting and exhibition space for events up to 2,000. Responsibilities * Must demonstrate ability to meet the company standard for excellent in the areas of guest service, interaction with co-workers and uniform standards. * Follow the bar pre-shift notes and bar menus and provide service as described. * Serve alcoholic beverages following all proper procedures for serving alcoholic drinks including state/federal regulations pertaining to the distribution of alcohol. * Responsible to learn or have knowledge of various beer, wine varieties & spirits available, and be able to learn to suggestively upsell products to guests. * Must pour drinks responsibly in accordance with company standards for serving size. * Must check guest's ID in accordance with state/federal regulations to verify minimum age requirement for the purchase of alcoholic beverages. * Must communicate a cut-off to a guest as required. * Listening and responding to any customer requests or concerns. * Bartenders are expected to de-escalate intoxicated guest situations. If a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as required. * Contact a management member if he/she is unable to resolve or make a decision beyond the scope of standard decision-making. * Request additional product or restock product as required * Ability to handle cash accurately is required. Employee is responsible for issued bank at his/her bar. * Maintains clean and sanitary work station at all times. Ensures bar equipment is clean & well maintained. * Other duties as assigned such as set-up and breakdown of bar equipment as required and assisting with organization of the cooler Qualifications * Accurate cash handling skills. * Ability to prioritize tasks in a fast-paced environment. * Ability to be self-directed while working in a team-oriented environment. * Excellent interpersonal and communication skills. * Ability to work a flexible schedule including nights, weekends and long hours. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The part-time Custodial Staff is responsible for ensuring facility meets or exceeds standards of cleanliness to the utmost in guest satisfaction before, during, and after all events. Custodial staff must possess the knowledge, skills and abilities as well as be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. This role pays an hourly rate of $13.00-$14.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until November 28, 2025. About the Venue The Grand River Conference Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 80,000+ square feet of meeting and exhibition space for events up to 2,000. Responsibilities Arrives for each scheduled shift on time, and ready to work Ability to work morning, afternoon and/or overnight shifts including weekends and holidays Ability to lift and carry up to 50 lbs. Ability to stand on feet for up to 8 hours at a time, to kneel, stoop, climb stairs and reach above head as well as perform repetitive motions in connection with cleaning tasks. Ability to follow verbal instructions and read written instructions especially as relates to cleaning products and SDS. Performs light and heavy cleaning tasks including but not limited to sweeping, mopping, and disposing of garbage. Restocks restrooms with supplies. Works safely, quickly and efficiently to meet all deadlines. Maintains a positive, outgoing demeanor and acknowledges guests in a friendly manner. Other duties as assigned. Qualifications Cleaning or event related experience preferred Basic understanding of how to use cleaning equipment Ability to operate scrubbers, buffers, carpet extractors, etc. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Maintenance Technician is responsible for effective preventative and planned maintenance of site assets as well at our venue. This role pays an hourly rate of $14.00-$15.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until December 26, 2025. Responsibilities Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures. Perform maintenance on electrical systems (replace light bulbs and receptacles, etc.) Conduct general upkeep procedures (i.e. landscaping) and other tasks as assigned (painting, carpentry, etc.) Troubleshoot necessary repairs throughout facility concession stands on equipment including but not limited to sinks, ice machines, general repairs, etc. Able to operate a forklift Maintain knowledge of changes in pertinent Federal, State and Local regulations Assist with other event and operational tasks as needed to help the overall success of the building Qualifications High school diploma (or equivalent) required Operating knowledge of Microsoft Office software, general computer understanding of basic IT functions Ability to work independently and as part of a team Must have availability to work long hours, nights, weekends and holidays as needed Solid problem solving skills Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Under the general supervision of Managers, Supervisors, or Leads, the Prep Cook is responsible for preparing food and assisting in the preparation of items in the various kitchen operations throughout the facility. The Prep Cook should understand the proper cooking and holding procedures to not sacrifice quality or freshness of product. The Prep Cook must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly rate between $14 to $15. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Responsible for cooking and packaging food product which is prepared to order or kept warm until sold. Receives verbal orders from the front counter staff for food product requirements for guest orders. Responsible for maintaining quality and production standards on all menu items. Food must be fresh and of high quality when served to the guests. Responsible for portion control and serving temperatures of all products served in the concession stand. Responsible for cleaning, stocking and restocking of workstations and displays. Responsible for operating large-volume cooking equipment such as grills, deep-fat fryers and ovens. Ensures that all work areas and equipment are clean, food products are properly stored, utensils are clean and put away and floor is swept and mopped at end of shift. The Cook must be checked out before ending the shift by the Floor Supervisor to ensure the concession stand meets cleanliness standards. Maintains sanitation, health and safety standards in work areas. Must show demonstrated ability to meet the company standard for excellent attendance. Qualifications Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to speak, read, and write in English. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess valid food handling certificate if required by state and federal regulations. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Set-Up Staff's priority will be to complete room set-up/strike activity for all client related events. This would include the set/strike of various numbers and various configurations of tables, chairs, staging, bleachers, risers, dance floor, pipe & drape etc. into and out of facility event spaces. This role pays an hourly rate of $15.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline Responsibilities Set/strike rooms with equipment (tables, chairs, staging, bleachers, risers, dance floor, pipe & drape, etc.) according to pre-determined floor plans for events in an efficient, timely, accurate and professional manner. Set/strike to include the manual movement of equipment throughout the facility from storage areas to event spaces and back to storage. Set/strike to include the removal of refuse, cleaning of floors & equipment, etc. to provide a clean event space before, during, and after an event. Review work assignments and Building Equipment Orders (BEO) with the Operations Manager. Maintain department equipment as necessary, both operationally and in a neat and orderly manner for storage. Provide excellent customer service assistance to internal and external clients. Operate an assortment of equipment including: forklift, buffer/burnisher, rider sweeper/scrubber, walk behind scrubber, blower, vacuum, pressure washer and others as needed. Performs other duties as assigned. Qualifications High school diploma, GED or equivalent preferred. Ability to read, write and speak English; perform basic math functions. Good interpersonal skills with the ability to deal harmoniously with guests, employees and outside contractors. Contact with water, liquids or cleaning materials. Exposure to dirt and dust. Must have the ability to work flexible schedule including long hours, nights, weekends and holidays. Regular and punctual attendance. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Concessions Lead oversees the operation of the stand location. Responsible for ensuring quality of products and accurate preparation of all food and beverage items as listed, oversees and participates in set-up and closing procedures and paperwork (basic math skills), and resolves problems with the assistance of a manager. Previous experience in a fast-paced, food service, supervisory position preferred. Must be able to stand for long periods of time with frequent bending, stretching, and reaching and lifting up to 50 lbs. This role pays an hourly rate of $14.00-$16.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until December 19, 2025. About the Venue The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests. The Grand River Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Responsibilities * Responsible for leading the service of food and beverage to guests including alcoholic beverages. Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages. * Lead the set up of the stand locations * Maintains sanitation, health and safety standards in work areas. * Must show demonstrated ability to meet the company standard for excellent attendance. * Assures that the location equipment is operable and clean prior to start of event. * Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals * All other duties as assigned by the managers. Qualifications * Ability to lead the work of others. * Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. * Ability to speak, read and write in English. * Ability to work well in a team-oriented, fast-paced, event-driven environment. * Possess valid food handling certificate or alcohol service permit if required by state or federal regulations. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary An Usher is a vital member of the Five Flags Center as they are involved in direct contact with the public. As a representative of the facilities, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guests. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment. This role pays an hourly rate of $13.00-$14.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline About the Venue The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests. Responsibilities * Proactively welcome guests and answer questions. * Identify opportunities to create memorable experiences for guests. * Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas. * Provide directions to ticketed seats and other facility locations. * Preventing guests from moving from one seat to the next. * Respond to and/or escalate guest complaints, concerns, and compliments. * Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services. * Maintain clear portals, aisles, and access paths for guests, staff, and emergency services. * Effectively communicate safety and security measures. * Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance. * Perform other duties and responsibilities as assigned. * Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time. Qualifications * Demonstrated ability to follow instructions and work in a fast-paced environment. * Must have strong verbal and written communication skills. * Ability to handle stressful situations. * Must be 18 years of age or older. * Previous experience in a customer service-based industry is preferred. * Previous experience within a sports, entertainment, or related field is preferred. * Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.