Oak View Group jobs in Pittsburgh, PA

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As directed by the department lead, this part-time Casual Utility Worker position maintains the general maintenance of the facility, as well as the preparation and tearing down of events. Will be required to join the union, upon invitation, following 90-day probationary period This role will pay an hourly rate of $20.26 (per CBA). Benefits as per the union agreement. This position will remain open until December 31, 2025. About the Venue As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL's Pittsburgh Penguins. Responsibilities * Repairs and maintains facility, including painting and general labor * Handles preparations for all events, including installation and removal of dasher board system for hockey, staging, and chairs for concerts and family shows and basketball flooring. * Snow removal and general maintenance of areas on the outside of the facility, which involves driving plow truck and forklift, as needed. * General summer garden detail, including cutting grass with mower, weeding, and trimming using motorized trimmer. * Implements corrective actions and solutions. * Follows procedures for use of Work Order and Maintenance Manager Systems. * Adhere to OSHA, NFPA and other applicable safety codes. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Excellent organization skills. * Ability to prioritize and to handle multiple projects simultaneously. * Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management. * Professional presentation, appearance, and work ethic. * Ability to work irregular hours, including nights, weekends and some holidays is required. * Must be 18 years of age or older. * Valid Driver's License preferred. * Position requires heavy lifting, minimum of 50lbs. overhead, push/pull, and carry. * Requires climbing, bending, stooping, crawling. * May be required to work in awkward positions. * Regularly required to use hands to finger, handle or feel; reach with hands and arms. * This position requires both indoor and outdoor work and is subject to adverse conditions, including temperatures below 32◦ F. * Must be available to work between the hours of 10pm - 7am. Hours and days will vary based upon our event schedule and will include weekends and may include some holidays. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Building Security Officer position has a Commitment to Excellence in guest service, while providing necessary safety and security support to guests visiting the PPG Paints Arena. This position will staff the Employee Entrance and the Command Post. This role will pay an hourly rate of $17.50. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until December 19, 2025. Responsibilities Deliver superior guest service while ensuring proper building and governmental protocols are being followed. Respond to requests for assistance from staff and visitors for a variety of security issues (fire, medical emergencies, etc.) Ensure all safety and building guidelines are being followed, and proper security checks are conducted during guest entry. Assist in the control and safety of all guests that visit the facility. Ensure crowd control stays at a reasonable level and assist in emergency situations and conflicts as needed. Interact with the public and all levels of management and fellow employees. Enforce rules and regulations of the facility. Provide directional assistance, as needed, by being knowledgeable about locations throughout the facility. Provide professionalism, courtesy, and respect to all guests and fellow employees. Building Security Guard may be called upon to provide shift breaks for Guards located at entrance Gates. All other duties as assigned. Qualifications HSD/GED preferred. Ability to work with minimal supervision. Strong customer service skills. Good written, verbal and interpersonal skills required. Professional presentation, appearance and work ethic. Ability to work daylight, evening, overnight, holidays, and weekends. Ability to interact with all levels of staff, including management. Must be 18 years of age or older. Must maintain a neat and professional appearance that conveys professionalism at all times, whether in the office or out of the office, particularly during events. Professional business attire required when working all events. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will require a large amount of standing, walking, climbing, stooping, and possibly heavy lifting. Position may require working in both indoor and outdoor settings and may be subjected to adverse conditions, including contact from hostile people. This position may be exposed to high noise levels. POSITION SCHEDULE: Hours are 7:00 AM - 7:00 PM (Day) and 7:00 PM - 7:00 AM (Night) Sample Schedule: Four (4) Night Shift Three (3) Days OFF Three (3) Day Shifts One (1) Day OFF Three (3) Night Shifts Three (3) Days OFF Four (4) Day Shifts Seven (7) Days OFF REPEAT Hours for Admin Entrance are 8:00 AM - 4:00 PM, Monday-Friday Hours for Highmark Gate are 8:30 AM - 4:30 PM, Monday-Friday and 9:30 AM - 5:30 PM, Monday-Friday Hours for Rear Yard are 7:00 AM - 3:00 PM, Monday-Friday and 8:00 AM - 4:00 PM, Monday-Friday Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Stagehands are hourly paid positions, according to job assignments (ex: hands, riggers, loaders, etc). Primarily responsible with assembling, disassembling, and operation of stage equipment. This role will pay an hourly rate of $21 to $25. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline Responsibilities Load and unload props and materials from truck dock Set up lighting, props, and microphones Move and rearrange furniture Set up musical equipment Clean up stage and backstage area before and after performances Report to the lead upon arrival to work for an event Other duties as assigned Qualifications Employee must be at least 18 years old High School diploma or GED (or any equivalent combination of education and experience) Prior customer service experience is preferred Access to reliable transportation Knowledge and experience in proper handling of theatrical tools, equipment, & systems Must be able to work shifts including nights, weekends and holidays dependent on events schedule Physical ability to lift & carry heavy loads, walk, stand, sit, crouch, bend, stretch, and reach Stand and walk for four to six hours at a time Ability to work independently and as part of a team Can communicate effectively in English, both verbally and in writing Must be comfortable multi-tasking and working in a fast paced environment Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Manager, Guest Services is responsible for overseeing all guest-facing operations at PPG Paints Arena. This role ensures that every guest receives a safe, welcoming, and memorable experience from arrival to departure. The manager leads a team of front of house staff, and guest service representatives, and collaborates closely with security, operations, and event production teams. This role pays an annual salary of $52,000-$62,000 and is bonus eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 31, 2025. About the Venue As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL's Pittsburgh Penguins. Responsibilities Essential Duties and Responsibilities include the following: Other duties may be assigned. Guest Experience: Lead and manage guest services teams to deliver exceptional customer service Resolve guest inquiries, complaints, and special requests with professionalism and urgency Ensure ADA compliance and accessibility accommodations are properly implemented Monitor guest satisfaction and implement continuous improvement strategies Oversee lost and found operations and guest feedback systems Front of House Operations: Supervise entry gates, ticket scanning, and crowd flow during ingress and egress Maintain cleanliness, safety, and visual standards of lobbies, concourses, and seating areas Coordinate with custodial, security, and event operations for seamless execution Manage signage, wayfinding, and public information displays Enforce emergency procedures and support incident response protocols Manage uniform inventory, distribution, and appearance standards for all front-of-house staff Team Leadership Recruit, train, and supervise front-of-house staff including supervisors, ushers, greeters, ticket takers, and guest service reps Develop staffing plans and schedules for events of varying scale Conduct pre-event briefings and post-event evaluations Foster a culture of hospitality, accountability, and teamwork Design and manage staff incentive programs to boost performance, morale, and guest satisfaction Administrative & Compliance Document and report guest incidents and accidents occurring in public areas Coordinate with risk management and legal teams to file and track insurance claims related to guest incidents Ensure timely and accurate submission of incident reports and supporting documentation Maintain confidentiality and compliance with internal policies and external regulations Qualifications Qualifications Bachelor's degree in Hospitality, Event Management, or related field (preferred) 3-5+ years of experience in guest services or front-of-house management in a large venue Strong leadership and interpersonal skills Excellent oral and written communication skills, with the ability to interact effectively with guests, staff and stakeholders Familiarity with ticketing systems and crowd management tools Ability to work evenings, weekends, and holidays based on event schedule Desired Traits Passion for live events and guest satisfaction Calm under pressure and quick-thinking in dynamic environments Detail-oriented with strong organizational skills Collaborative and proactive leadership style Work Environment Fast-paced, high-volume arena setting Requires standing and walking for extended periods Exposure to loud environments, large crowds, and variable weather conditions Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the ability to operate a keyboard and move around the facility. Must be able to hear and speak to use two-way radio and telephone. This position is not substantially exposed to adverse conditions. May be exposed to high levels of noise. Computer To perform this job successfully, an individual should have knowledge of Microsoft Office Software, as well as working knowledge of payroll and timekeeping systems. Certifications, Licenses, Registrations No certifications are required Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Elevator Usher position is responsible for delivering superior guest service when transporting visitors to their correct seating levels during all PPG Paints Arena events. This role pays an hourly rate of $15.71 (per CBA). Benefits as per the union agreement. This position will remain open until December 31, 2025. Responsibilities Maintain neatness and sanitation in assigned areas at all times. Clean and sanitize assigned work areas that include buttons, doors, walls, using mechanical and/or manual equipment following proper building and governmental protocols. Contact management for any maintenance issues. Push buttons to open and close the doors at each floor where guests want to enter/exit the elevator. Ensure that all passengers follow proper protocols to enter and exit the elevator safely, and that guests adhere to proper behavior while riding the elevator. Notify Event Supervisor and/or Security by pager if issues arise. Ensure that proper passenger load guidelines are followed. Be alert to any malfunction and ring the pager and security alarm in case of any issue. Provide directional assistance to various locations throughout the facility. Assist other employees while loading items into the elevator. May need to transfer other goods from floor to floor. Enforce rules and regulations of the building (i.e. no smoking) Provide calmness, courtesy, respect, and professionalism to all guests and fellow employees. May need to prevent unauthorized users from getting inside by instructing them to wait for an additional time period. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or general education degree (GED) 1+ years of customer service experience preferred Ability to work with minimal supervision Must be able to do basic mathematics Strong customer service skill Sound judgement and quick decision making capability Good verbal and interpersonal skills required Possess enough technical aptitude to understand and operate the elevator Carry a pleasant impression of the Company through courteous and sincere conduct Professional presentation, appearance and work ethic Ability to work irregular hours including, night shifts, weekends and holidays Ability to interact with all levels of staff including management Must be 18 years of age or older Will be required to join the union, upon invitation, following 90-day probationary period Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview This Security Manager has a Commitment to Excellence in guest service, while providing necessary safety and security support to guests visiting the PPG Paints Arena. This position will oversee shift Guards related to the 24-hour venue security (Command Post, Gates and Rear Yard). This role will pay an annual salary of $73,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until January 2, 2026. Responsibilities Provide security for incident response and risk assessments. Assist with policies and procedures for safety and security protocols at the venue. Ensure all building security systems are operating as necessary during event and non-event periods. Security systems include, but are not limited to, cameras and access control, as well as physical security equipment. Manage Building Security Officers working 12-Hour Shifts. This position may be required to relieve shift guards as necessary for breaks or leave. Create written reports associated with event incidents or personnel actions. Deliver superior guest service while ensuring proper building and governmental protocols are being followed. Manage requests for assistance from staff and visitors for a variety of security issues (fire, medical emergencies, etc.) Ensure all safety and building guidelines are being followed, and proper security checks are conducted during guest entry. Oversee the control and safety of all guests that visit the facility. Ensure crowd control stays at a reasonable level and assist in emergency situations and conflicts as needed Interact with the public and all levels of management and fellow employees. Enforce rules and regulations of the facility. Provide direct assistance, as needed, by being knowledgeable about locations throughout the facility. Provide professionalism, courtesy, and respect to all guests and fellow employees. Other duties as assigned. Qualifications QUALIFICATIONS: 3-5 years relevant experience. Prior supervisory experience required. Ability to work with minimal supervision. Strong customer service skills. Good written, verbal and interpersonal skills required. Professional presentation, appearance and work ethic. Ability to work daylight, evening, overnight, holidays, and weekends. Ability to interact with all levels of staff, including management. Must be 18 years of age or older. SUPERVISORY RESPONSIBILITIES: Directly supervises employees in the Security Department. Carries out supervisory responsibilities in accordance with OVG360 policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will require a large amount of standing, walking, climbing, stooping, and possibly heavy lifting. This position may require working in both indoor and outdoor settings and may be subjected to adverse conditions, including contact from hostile people. This position may be exposed to high noise levels. POSITION SCHEDULE: Hours are 6:00 AM - 6:00 PM (Day) and 6:00 PM - 6:00 AM (Night) Four (4) Days Four (4) Days OFF Four (4) Nights Four (4) Days Off REPEAT Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a member of the UPMC Events Center Conversion Crew, you will play a crucial role in the successful operation of all venue events. In this position you will mainly work behind the scenes to ensure the proper operational execution for public and private events such as concerts, basketball games, volleyball games, corportate events, and many others. You will help setup and tear down events to match the needs of the client and the venue. This positions reports to the Director of Events. This role will pay an hourly wage of $15.00. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Setup/teardown for conference center events, sporting events, concerts, and other misc. events Handle equiment such as tables, chairs, risers, soft goods, A/V equipment, barricades, and many more Assemble concert stages Installation and removal of basketball court Be on standby during games/events to respond to issues in a timely manner Other duties as assigned Qualifications Ability to work a flexible a schedule including nights, weekends, and holidays Ability to lift 50lbs and perform various physical tasks Certified Forklift opertator a plus Ability to effectively communicate and solve problems quickly Attention to detail Maintain a positive attitude during long/late shifts Work in a team setting Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Greeter position will greet and direct guests to assist them in locating and arriving to their proper destination during events. Will be required to join the union, upon invitation, following 90-day probationary period This role will pay an hourly rate of $16.30 (per CBA). Benefits as per the union agreement. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline Responsibilities Deliver superior guest service while ensuring proper building and governmental protocols are being followed Provide directional assistance to guests by being knowledgeable about locations throughout the facility, as well as assist with crowd flow Keep area clear of debris/spills to ensure a safe environment Enforce rules and regulations of the building Provide courtesy, respect, and professionalism to all guests and fellow employees Qualifications Ability to work with minimal supervision Strong customer service skills Excellent verbal and interpersonal skills required Professional presentation, appearance and work ethic Ability to work irregular hours including, night shifts, weekends and holidays Ability to interact with all levels of staff including management Must be 18 years of age or older Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview PPG Paints Arena is seeking candidates for the Tour Guide position. Primary duties will include giving guided tours of PPG Paints Arena home of the Pittsburgh Penguins, working with groups of all ages, assisting with guests entering each facility including check-in, and providing top-notch customer service. This role will pay an hourly wage of $15.56 Benefits for PT roles: 401(k) savings plan and 401(k) matching. This position will remain open until December 31, 2025. Responsibilities Provide guided tours of PPG Paints Arena Memorize scripts, facts and stories pertinent to the history of the franchise and facility Relate in a professional, age-appropriate way to children Be comfortable working with a specific schedule while standing/walking frequently Ability to work nights, weekends, and holidays as scheduled Qualifications Education and/or Experience High school diploma/GED (experience in lieu of diploma/GED may be considered) Experience with public speaking and experience working with children Skills/Aptitudes Good communication and presentation skills (verbal and written) Be a fan of the Penguins and hockey, along with a good understanding of the game and history Be able to memorize specific facts and communicate professionally to all age groups Professional presentation, appearance, and work ethi Ability to work under limited supervision and to interact with all levels of staff including management Must be available to work flexible hours, which will include evenings, weekends, and holidays Computer Skills In order to perform this job successfully, an individual should understand how to use a computer. Physical Demands Ability to stand on feet and walk comfortably for long periods of time While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility, at times, walking and/or standing up to 4-8 hours daily. Ability to communicate via two-way radio. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Post Event Sweeper position is a hands-on position responsible for the oversight, cleanliness, and safety of a designated area during an event at the PPG Paints Arena in accordance with established guidelines and procedures under the direction of the Lead Janitor and Operations Manager. Will be required to join the union, upon invitation, following 90-day probationary period This role will pay an hourly wage of $16.89 (per CBA). Benefits as per the union agreement. This position will remain open until December 31, 2025. About the Venue As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL's Pittsburgh Penguins. Responsibilities Maintain neatness and sanitation in assigned areas at all times. Clean and sanitize assigned work areas that include seating areas, floors, restrooms, etc., using mechanical and/or manual equipment following proper sanitization protocols. Empty trash and recycling receptacles in assigned areas and wheel full hampers to compactor. Monitor cleaning supplies and paper products and notify supervisor of needed items at the end of a shift. Maintain neatness and cleanliness of custodial storage areas and equipment. Follow safety rules and regulations. Report any unsafe or hazardous conditions to supervisor immediately. Perform other duties as assigned by the Lead Janitor and Operations Manager. Occasionally work as casual utility assisting in the set-up of events. Be knowledgeable about locations throughout the facility. Be respectful, courteous, and helpful to all guests and fellow employees. Qualifications Knowledge of various cleaning compounds necessary to the position. Ability to lift and push/pull objects weighing up to 50 lbs. Ability to comprehend and follow written and verbal instructions. Ability to operate various floor cleaning equipment Previous janitorial experience preferred, including stripping/waxing floors, using propane floor burnisher, floor scrubbers, and other cleaning specific machinery. Ability to work with minimal supervision. Professional presentation, appearance and work ethic. Ability to interact with all levels of staff, including management. Ability to work irregular hours including, night shifts, weekends and holidays - Shifts are Midnight - 8:00 am, with occasional daylight shifts as necessary. Requires a large amount of walking, stair climbing, and standing to access all seating areas. Requires use hands to handle or feel; reach with hands and arms; and bend, stoop, kneel, crouch or crawl. Requires work in both indoor and outdoor settings and may be subjected to adverse conditions. This position may be exposed to high noise levels. Must be 18 years of age or older. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a member of the UPMC Events Center Event Security team, you will play a crucial role in maintaining order in the venue. In this position you will deal directly with guests attending public and private events such as concerts, basketball games, volleyball games, corportate events, and many others. You will guard, patrol, and monitor the venue to ensure all safety policies and procedures are being maintained. This positions reports to the Event Manager. This role will pay an hourly rate of $17.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until December 5, 2025. Responsibilities Monitor arrival and departure of guests to prevent any security and safety issues Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences Operate Metal detecting devices to screen individuals and prevent passage of prohibited items into venue Warn persons of rule infractions or violations, and apprehend or evict violators from premises Provide protection to VIP guests Other duties as assigned Qualifications Flexible hours including evenings, weekends and holidays Ability to stand for long periods of time Able to strictly follow all policies and procedures Reliable and punctual Provide customer service Previous security experience helpful Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As directed by the department lead, this part-time Casual Utility Worker position maintains the general maintenance of the facility, as well as the preparation and tearing down of events. Will be required to join the union, upon invitation, following 90-day probationary period This role will pay an hourly rate of $20.26 (per CBA). Benefits as per the union agreement. This position will remain open until December 31, 2025. Responsibilities Repairs and maintains facility, including painting and general labor Handles preparations for all events, including installation and removal of dasher board system for hockey, staging, and chairs for concerts and family shows and basketball flooring. Snow removal and general maintenance of areas on the outside of the facility, which involves driving plow truck and forklift, as needed. General summer garden detail, including cutting grass with mower, weeding, and trimming using motorized trimmer. Implements corrective actions and solutions. Follows procedures for use of Work Order and Maintenance Manager Systems. Adhere to OSHA, NFPA and other applicable safety codes. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent organization skills. Ability to prioritize and to handle multiple projects simultaneously. Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management. Professional presentation, appearance, and work ethic. Ability to work irregular hours, including nights, weekends and some holidays is required. Must be 18 years of age or older. Valid Driver's License preferred. Position requires heavy lifting, minimum of 50lbs. overhead, push/pull, and carry. Requires climbing, bending, stooping, crawling. May be required to work in awkward positions. Regularly required to use hands to finger, handle or feel; reach with hands and arms. This position requires both indoor and outdoor work and is subject to adverse conditions, including temperatures below 32◦ F. Must be available to work between the hours of 10pm - 7am. Hours and days will vary based upon our event schedule and will include weekends and may include some holidays. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary This part-time Event Supervisor, Security position provides managerial assistance and essential support for PPG Paints Arena events including hockey games, concerts, family shows, etc. Specifically, an Event Staff Supervisor assists in the supervision of ushers, event security, ticket takers, and other event staff members. This role pays an hourly rate of $21.29 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until November 21, 2025. About the Venue As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL's Pittsburgh Penguins. Responsibilities Essential Duties and Responsibilities: Supervises Security Guards at Employee Entrance and is responsible for dispatch calls in the Command Post for a given event Serves as a point-of-contact for employees who seek assistance relating to guest service challenges, housekeeping matters, security concerns, etc. Provides solutions to aforementioned issues by communicating with guests, management, department leads, and/or command center Assists in sustaining PPG Paints Arena security initiative by supporting proper employee behaviors, properly addressing any failures and reporting issues to management Encourages development of employees' security skills and assists with incentive program Provides clear, concise, and timely communication of detailed event requirements to event staff Provide clear, concise, and timely radio communication when handling guest incidents or complaints Is proactive in seeking out ways to improve service, employee procedures, etc. Understands emergency response plan and can help facilitate process with assigned employees Monitors functioning of elevators, escalators, etc. and contacts management/service personnel in the event of any problems involving maintenance or rider issues. Record pertinent post-event notes for managerial review Be willing to provide other managerial assistance and support when requested Qualifications QUALIFICATIONS In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree from four-year college or university preferred 1 to 2 years related experience and/or training or equivalent combination of education and experience Working knowledge of the principles of facility management, services, and equipment for a similar facility Must agree to be trained in and willing to help sustain PPG Paints Arena's guest service and security principles Skills/Aptitudes Exudes exceptional guest service qualities, leadership skills, and professionalism Supervisory experience required Utilizes excellent interpersonal and written communication skills Demonstrates ability to prioritize multiple projects and find solutions to issues Professional presentation, appearance, and work ethic Ability to work under limited supervision and to interact with all levels of staff including management Must be available to work flexible hours, which will include evenings, weekends, and holidays Computer Skills In order to perform this job successfully, an individual should understand how to use a computer and/or iPad and two-way radio. Certificates, Licenses, Registrations No certifications are required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility, at times, walking and/or standing up to 4-8 hours daily. Ability to communicate via two-way radio. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a member of the UPMC Events Center Guest Experience team, you will serve as either a Ticket Taker or an Usher. In this role you will deal directly with guests attending public and private events such as concerts, basketball games, volleyball games, corporate events and many others. You will assist with providing guests information, directions, and overall elite customer service. This positions reports to the Event Manager. This role will pay an hourly rate of $13.50 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until December 5, 2025. Responsibilities Welcome guests to the building, provide directions, and answer any questions that may arise Scan tickets and/or keep an accurate turnstile count Direct guests to their seats Monitor aisles/stairs in assigned section to be kept clear and compliant with fire code Provide information on nearest restrooms, concessions, merchandise, box office, or exits Resolve guest complaints quickly and exceed the guests' expectations Oversee assigned area for spills or situations requiring staff attention Enforce building policies and event procedures Possess a positive attitude and facilitate teamwork and respect among co-workers Provide exceptional customer service to all guests Other duties as assigned Qualifications Ability to stand for long periods of time Ability to work flexible shifts including nights, weekends and holidays Effectively communicate and solve problems quickly Greet guests in a friendly manner and be professional at all times Remain calm in high pressure situations One year prior experience in a customer service position preferred Have a reliable source of transportation Employee must be at least 18 years old Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a member of the UPMC Events Center Conversion Crew, you will play a crucial role in the successful operation of all venue events. In this position you will mainly work behind the scenes to ensure the proper operational execution for public and private events such as concerts, basketball games, volleyball games, corportate events, and many others. You will help setup and tear down events to match the needs of the client and the venue. This positions reports to the Director of Events. This role will pay an hourly wage of $15.00. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities * Setup/teardown for conference center events, sporting events, concerts, and other misc. events * Handle equiment such as tables, chairs, risers, soft goods, A/V equipment, barricades, and many more * Assemble concert stages * Installation and removal of basketball court * Be on standby during games/events to respond to issues in a timely manner * Other duties as assigned Qualifications * Ability to work a flexible a schedule including nights, weekends, and holidays * Ability to lift 50lbs and perform various physical tasks * Certified Forklift opertator a plus * Ability to effectively communicate and solve problems quickly * Attention to detail * Maintain a positive attitude during long/late shifts * Work in a team setting Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Elevator Usher position is responsible for delivering superior guest service when transporting visitors to their correct seating levels during all PPG Paints Arena events. This role pays an hourly rate of $15.71 (per CBA). Benefits as per the union agreement. This position will remain open until December 31, 2025. About the Venue As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL's Pittsburgh Penguins. Responsibilities Maintain neatness and sanitation in assigned areas at all times. Clean and sanitize assigned work areas that include buttons, doors, walls, using mechanical and/or manual equipment following proper building and governmental protocols. Contact management for any maintenance issues. Push buttons to open and close the doors at each floor where guests want to enter/exit the elevator. Ensure that all passengers follow proper protocols to enter and exit the elevator safely, and that guests adhere to proper behavior while riding the elevator. Notify Event Supervisor and/or Security by pager if issues arise. Ensure that proper passenger load guidelines are followed. Be alert to any malfunction and ring the pager and security alarm in case of any issue. Provide directional assistance to various locations throughout the facility. Assist other employees while loading items into the elevator. May need to transfer other goods from floor to floor. Enforce rules and regulations of the building (i.e. no smoking) Provide calmness, courtesy, respect, and professionalism to all guests and fellow employees. May need to prevent unauthorized users from getting inside by instructing them to wait for an additional time period. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or general education degree (GED) 1+ years of customer service experience preferred Ability to work with minimal supervision Must be able to do basic mathematics Strong customer service skill Sound judgement and quick decision making capability Good verbal and interpersonal skills required Possess enough technical aptitude to understand and operate the elevator Carry a pleasant impression of the Company through courteous and sincere conduct Professional presentation, appearance and work ethic Ability to work irregular hours including, night shifts, weekends and holidays Ability to interact with all levels of staff including management Must be 18 years of age or older Will be required to join the union, upon invitation, following 90-day probationary period Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Post Event Sweeper position is a hands-on position responsible for the oversight, cleanliness, and safety of a designated area during an event at the PPG Paints Arena in accordance with established guidelines and procedures under the direction of the Lead Janitor and Operations Manager. Will be required to join the union, upon invitation, following 90-day probationary period This role will pay an hourly wage of $16.89 (per CBA). Benefits as per the union agreement. This position will remain open until December 31, 2025. About the Venue As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL's Pittsburgh Penguins. Responsibilities * Maintain neatness and sanitation in assigned areas at all times. * Clean and sanitize assigned work areas that include seating areas, floors, restrooms, etc., using mechanical and/or manual equipment following proper sanitization protocols. * Empty trash and recycling receptacles in assigned areas and wheel full hampers to compactor. * Monitor cleaning supplies and paper products and notify supervisor of needed items at the end of a shift. * Maintain neatness and cleanliness of custodial storage areas and equipment. * Follow safety rules and regulations. * Report any unsafe or hazardous conditions to supervisor immediately. * Perform other duties as assigned by the Lead Janitor and Operations Manager. * Occasionally work as casual utility assisting in the set-up of events. * Be knowledgeable about locations throughout the facility. * Be respectful, courteous, and helpful to all guests and fellow employees. Qualifications * Knowledge of various cleaning compounds necessary to the position. * Ability to lift and push/pull objects weighing up to 50 lbs. * Ability to comprehend and follow written and verbal instructions. * Ability to operate various floor cleaning equipment * Previous janitorial experience preferred, including stripping/waxing floors, using propane floor burnisher, floor scrubbers, and other cleaning specific machinery. * Ability to work with minimal supervision. * Professional presentation, appearance and work ethic. * Ability to interact with all levels of staff, including management. * Ability to work irregular hours including, night shifts, weekends and holidays - Shifts are Midnight - 8:00 am, with occasional daylight shifts as necessary. * Requires a large amount of walking, stair climbing, and standing to access all seating areas. * Requires use hands to handle or feel; reach with hands and arms; and bend, stoop, kneel, crouch or crawl. * Requires work in both indoor and outdoor settings and may be subjected to adverse conditions. * This position may be exposed to high noise levels. * Must be 18 years of age or older. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Manager, Guest Services is responsible for overseeing all guest-facing operations at PPG Paints Arena. This role ensures that every guest receives a safe, welcoming, and memorable experience from arrival to departure. The manager leads a team of front of house staff, and guest service representatives, and collaborates closely with security, operations, and event production teams. This role pays an annual salary of $52,000-$62,000 and is bonus eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 31, 2025. Responsibilities Essential Duties and Responsibilities include the following: Other duties may be assigned. Guest Experience: Lead and manage guest services teams to deliver exceptional customer service Resolve guest inquiries, complaints, and special requests with professionalism and urgency Ensure ADA compliance and accessibility accommodations are properly implemented Monitor guest satisfaction and implement continuous improvement strategies Oversee lost and found operations and guest feedback systems Front of House Operations: Supervise entry gates, ticket scanning, and crowd flow during ingress and egress Maintain cleanliness, safety, and visual standards of lobbies, concourses, and seating areas Coordinate with custodial, security, and event operations for seamless execution Manage signage, wayfinding, and public information displays Enforce emergency procedures and support incident response protocols Manage uniform inventory, distribution, and appearance standards for all front-of-house staff Team Leadership Recruit, train, and supervise front-of-house staff including supervisors, ushers, greeters, ticket takers, and guest service reps Develop staffing plans and schedules for events of varying scale Conduct pre-event briefings and post-event evaluations Foster a culture of hospitality, accountability, and teamwork Design and manage staff incentive programs to boost performance, morale, and guest satisfaction Administrative & Compliance Document and report guest incidents and accidents occurring in public areas Coordinate with risk management and legal teams to file and track insurance claims related to guest incidents Ensure timely and accurate submission of incident reports and supporting documentation Maintain confidentiality and compliance with internal policies and external regulations Qualifications Qualifications Bachelor's degree in Hospitality, Event Management, or related field (preferred) 3-5+ years of experience in guest services or front-of-house management in a large venue Strong leadership and interpersonal skills Excellent oral and written communication skills, with the ability to interact effectively with guests, staff and stakeholders Familiarity with ticketing systems and crowd management tools Ability to work evenings, weekends, and holidays based on event schedule Desired Traits Passion for live events and guest satisfaction Calm under pressure and quick-thinking in dynamic environments Detail-oriented with strong organizational skills Collaborative and proactive leadership style Work Environment Fast-paced, high-volume arena setting Requires standing and walking for extended periods Exposure to loud environments, large crowds, and variable weather conditions Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the ability to operate a keyboard and move around the facility. Must be able to hear and speak to use two-way radio and telephone. This position is not substantially exposed to adverse conditions. May be exposed to high levels of noise. Computer To perform this job successfully, an individual should have knowledge of Microsoft Office Software, as well as working knowledge of payroll and timekeeping systems. Certifications, Licenses, Registrations No certifications are required Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary PPG Paints Arena is seeking candidates for the Tour Guide position. Primary duties will include giving guided tours of PPG Paints Arena home of the Pittsburgh Penguins, working with groups of all ages, assisting with guests entering each facility including check-in, and providing top-notch customer service. This role will pay an hourly wage of $15.56 Benefits for PT roles: 401(k) savings plan and 401(k) matching. This position will remain open until December 31, 2025. About the Venue As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL's Pittsburgh Penguins. Responsibilities Provide guided tours of PPG Paints Arena Memorize scripts, facts and stories pertinent to the history of the franchise and facility Relate in a professional, age-appropriate way to children Be comfortable working with a specific schedule while standing/walking frequently Ability to work nights, weekends, and holidays as scheduled Qualifications Education and/or Experience High school diploma/GED (experience in lieu of diploma/GED may be considered) Experience with public speaking and experience working with children Skills/Aptitudes Good communication and presentation skills (verbal and written) Be a fan of the Penguins and hockey, along with a good understanding of the game and history Be able to memorize specific facts and communicate professionally to all age groups Professional presentation, appearance, and work ethi Ability to work under limited supervision and to interact with all levels of staff including management Must be available to work flexible hours, which will include evenings, weekends, and holidays Computer Skills In order to perform this job successfully, an individual should understand how to use a computer. Physical Demands Ability to stand on feet and walk comfortably for long periods of time While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility, at times, walking and/or standing up to 4-8 hours daily. Ability to communicate via two-way radio. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.