How To Become An Office Manager/Customer Service: What It Is and Career Path

What is an office manager/customer service and how to become one

Updated January 8, 2025

3 min read

An office manager in charge of customer service is a person who ensures an office is operating properly in its day-to-day activities, communicates with clients in regard to products and services, and generally overseeing other administrative and support staff.

In this position, you will be required to represent the company in various instances, organize other administrative staff, provide input on hiring, firing, and promotions, ensure company policies are up to date, manage company budgets, and maintaining office records and databases.

Therefore, a key requirement for this position is the knowledge of office database systems and office software packages.

ScoreOffice Manager/Customer ServiceUS Average

Salary

2.8

Avg. Salary $36,452

Avg. Salary $59,228

Stability level

8.0

Growth rate 5%

Growth rate 0.3%

Diversity

4.3

Race

American Indian and Alaska Native 0.64%

Asian 5.29%

Black or African American 10.03%

Hispanic or Latino 18.70%

Unknown 4.73%

White 60.62%

Gender

female 86.31%

male 13.69%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become an office manager/customer service

Explore office manager/customer service education requirements

Most common office manager/customer service degrees

Bachelor's

38.8 %

Associate

26.3 %

High School Diploma

21.5 %

Start to develop specific office manager/customer service skills

Skills	Percentages
Purchase Orders	7.63%
Credit Card	5.46%
Bank Deposits	5.08%
Customer Complaints	4.22%
Office Operations	4.03%

Complete relevant office manager/customer service training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New office managers/customer service learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an office manager/customer service based on U.S. Bureau of Labor Statistics data and data from real office manager/customer service resumes.

Research office manager/customer service duties and responsibilities

Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Maintain accounts payable/receivable using QuickBooks.
Complete accounting and journal entry procedures using QuickBooks.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.

Prepare your office manager/customer service resume

When your background is strong enough, you can start writing your office manager/customer service resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an office manager/customer service resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable office manager/customer service resume templates

Build a professional office manager/customer service resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your office manager/customer service resume.