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Job outlook for operations call center managers in the United States
Operations call center manager job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected operations call center manager job growth rate is 6% from 2018-2028.
About 189,200 new jobs for operations call center managers are projected over the next decade.
Operations call center manager salaries have increased 4% for operations call center managers in the last 5 years.
There are over 7,872 operations call center managers currently employed in the United States.
There are 271,210 active operations call center manager job openings in the US.
The average operations call center manager salary is $41,633.
Are operations call center manager jobs in demand?
Operations call center manager job and salary trends over time
Operations call center manager jobs over time
Operations call center manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 7,872 | 0.00% |
| 2020 | 12,661 | 0.00% |
| 2019 | 13,172 | 0.00% |
| 2018 | 7,226 | 0.00% |
| 2017 | 6,774 | 0.00% |
Average operations call center manager salary over time
Operations call center manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $41,633 | $20.02 | +2.8% |
| 2025 | $40,480 | $19.46 | --0.1% |
| 2024 | $40,540 | $19.49 | +0.5% |
| 2023 | $40,331 | $19.39 | +1.1% |
| 2022 | $39,890 | $19.18 | +1.6% |
Operations call center manager jobs by state
Most common states for operations call center managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 392 | 56% |
| 2 | Wyoming | 579,315 | 244 | 42% |
| 3 | Nebraska | 1,920,076 | 785 | 41% |
| 4 | Maine | 1,335,907 | 513 | 38% |
| 5 | Kansas | 2,913,123 | 1,068 | 37% |
| 6 | Minnesota | 5,576,606 | 1,951 | 35% |
| 7 | Rhode Island | 1,059,639 | 358 | 34% |
| 8 | Vermont | 623,657 | 213 | 34% |
| 9 | Delaware | 961,939 | 286 | 30% |
| 10 | Georgia | 10,429,379 | 2,995 | 29% |
| 11 | Indiana | 6,666,818 | 1,952 | 29% |
| 12 | Kentucky | 4,454,189 | 1,300 | 29% |
| 13 | Utah | 3,101,833 | 912 | 29% |
| 14 | North Dakota | 755,393 | 222 | 29% |
| 15 | Pennsylvania | 12,805,537 | 3,575 | 28% |
| 16 | Missouri | 6,113,532 | 1,711 | 28% |
| 17 | Idaho | 1,716,943 | 477 | 28% |
| 18 | Alaska | 739,795 | 209 | 28% |
| 19 | North Carolina | 10,273,419 | 2,758 | 27% |
| 20 | New Mexico | 2,088,070 | 533 | 26% |
Operations Call Center Manager job outlook: Expert opinions
Our panel of operations call center manager experts
Susquehanna University
Murray State University
Pepperdine University, Seaver College
Sam Houston State University
Houston Baptist University
Zicklin School of Business at Baruch College - City University of New York
Farmingdale State College
The City College of New York
Belmont University
Sonoma State University
Orfalea College of Business
Lauren Smith
Lecturer of Management & MarketingSusquehanna University
Business Administration, Management And Operations
What general advice would you give to an Operations Call Center Manager?
Lauren Smith: Lauren Smith advises graduates to actively engage in a dual pursuit of entrepreneurship and traditional corporate roles, emphasizing the importance of gaining diverse experiences.
Dr. Ben Littlepage
ProfessorMurray State University
Educational Administration And Supervision
What will help Operations Call Center Managers increase their earning potential?
Dr. Ben Littlepage: Salary is maximized when leaders are sought after. Leaders who pursue meaningful experiences and remain 'market ready' are viewed as an asset to any organization. Leaders must carefully consider where the field is moving and respond.
Will there be an enduring impact of the coronavirus pandemic on Operations Call Center Managers?
Steven Bauer: The coronavirus has accelerated the transformation to a digital world, and this effect will continue after the pandemic is behind us. Graduates will need to be able to navigate a hybrid business environment, with in-person and virtual meetings, interactions and platforms. There will also be increased opportunities to be entrepreneurial and innovative in the digital area. In addition, graduates will have to become more skilled at navigating a global environment since greater digitization will draw countries closer to each other.
What certifications/licenses/courses can have the biggest impact for Operations Call Center Managers?
Steven Bauer: Business Analytics is becoming increasingly important across all functions in order to be able to identify and capture value. Thus a certification in this area, e.g., in Python, is particularly impactful. As far as courses, students should make sure they gain an exposure to all aspects of the business world, e.g., marketing, management, finance, accounting, strategic planning, law, etc., in order to prepare them for the wide array of challenges they will face.
What soft skills should all Operations Call Center Managers possess?
Steven Bauer: The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.
Carliss Miller Ph.D.
Assistant Professor of ManagementSam Houston State University
Department of Management & Marketing
What are the biggest trends we'll see in the Operations Call Center Manager job market given the pandemic?
Carliss Miller Ph.D.: Flexible working arrangements were considered a perk or benefit, but given the pandemic more and more jobs will be designed with flexible work arrangements in mind. We will continue to see trends in the labor market with a push towards personal services (e.g. virtual assistants, professional organizers) and professional services. There will also continue to be a demand for knowledge work. More and more, employers are looking to hire applicants that can provide concrete evidence of being "Day 1" ready.
Employers will focus more on identifying prospects with certain "soft skills" which were a nice-to-have pre-pandemic, but are now critical for organizational survival. These skills include: critical thinking, agility, ability to adapt to change, resilience, virtual team effectiveness, crisis management, emotional intelligence, empathy, and inclusive leadership. Additionally, data analysis and interpretation is a highly sought after skill even for jobs that historically did not require analytical ability.
What's a good job out of college for Operations Call Center Managers?
Carliss Miller Ph.D.: Good jobs out of college are those that offer structured training, development, and job rotation. While some college students identified their career at age 5 and never veered away, some are still figuring out what they want to do after college. A job opportunity that recognizes the potential of new talent, willing to invest in training and development, and provides opportunities for new employees to experience different job functions enables new graduates to gain a realistic job preview that pays and allows them to identify an opportunity within the company that best aligns with skills and interests. Positions that are for a specific job function but have an apprenticeship model, like a "sales trainee" position, are also great for career stepping stones right out of college.
Michael Kraten Ph.D.
Professor of Accounting, Chair, Department of Accounting, Economics and Finance, Program Coordinator, Accounting, BBAHouston Baptist University
Accounting, Economics and Finance Department
What's a good job out of college for Operations Call Center Managers?
Michael Kraten Ph.D.: Good jobs out of college place graduates on career paths to better future jobs. Graduates must train themselves to always think one job ahead, and not to be tempted by minor short-term wage or benefit differences.
Dr. Mary Kern Ph.D.
Associate ProfessorZicklin School of Business at Baruch College - City University of New York
Narendra P. Loomba Department of Management
What's a good job out of college for Operations Call Center Managers?
Dr. Mary Kern Ph.D.: - Any job where you have an opportunity to learn is a good job. Ideally, I hope to see my students working in organizations that prioritize professional development opportunities and mentoring relationships, as these provide the opportunities and feedback critical for growth.
Xu Zhang Ph.D.
ChairFarmingdale State College
Department of Economics
What skills stand out on Operations Call Center Manager resumes?
Xu Zhang Ph.D.: I believe the most important attributes employers seek on a resume remain the same-problem solving skills, team work skills, analytical/quantitative skills, verbal and written communication skills. However, given the pandemic or any other unexpected shock to work environment, how to quickly and efficiently adapt to new work modes can be a very valuable attribute standing out on resume.
What type of skills will young Operations Call Center Managers need?
Prabal Kumar De Ph.D.: I think the necessary skills remain the same. One modification that would stay is greater virtual engagement. Therefore, newly essential skills such as acing a virtual interview, making a mark during a Zoom meeting, or managing or being a valuable part of a remote working group would be useful long after the immediate threats from the COVID-19 crisis be gone.
Nina Woodard
Senior Career Development SpecialistBelmont University
Office of Career & Professional Development
What Operations Call Center Manager skills would you recommend for someone trying to advance their career?
Nina Woodard: For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.
What are the biggest trends we'll see in the Operations Call Center Manager job market given the pandemic?
Nina Woodard: The pandemic hasn't impacted all areas of the entertainment industry in the same way. Anything related to live events and touring has been placed on an extended pause, which has been very difficult for graduates hoping to work in those fields. On an encouraging note, consumers will always find a way back to live experiences, so that segment of the industry will absolutely recover; the timing is just still a bit unknown. Other areas such as record or publishing companies have held steady. And, digital marketing and content creation companies are as busy, if not busier, than they've ever been as artists seek alternative ways to stay connected to their fans. Technology has intersected with entertainment in exciting, creative ways that will continue even as some of the more traditional avenues become available again. For many companies, ideas that started as pivots are now vibrant components of their long-term strategies.
The way we work may have also permanently changed. Companies have realized that remote working is a truly viable option for most businesses. While maintaining company culture, and the social nature of an entertainment-based organization, may still require some level of in-person interaction, it seems likely that many organizations may continue with remote/hybrid office models.
What general advice would you give to an Operations Call Center Manager?
Nina Woodard: Any job search strategy comes down to a combination of education, experience and relationships. Many students and graduates have mistakenly believed that that gaining experience or networking isn't an option during this season, but that's simply not the case. We encourage our job seekers to build their strategy and then identify ways to translate certain elements into the virtual realm. Most companies are now offering remote internships, which allows students to explore options without physical limitations. We've also found industry professionals to be extremely accessible and willing to connect with students/recent grads for a quick Zoom chat or phone call. Anyone working in entertainment is there because someone helped them along the way. Most people are genuinely eager to repay that favor by investing in others just beginning the professional journey.
Craig Nathanson Ph.D.
Adjunct LecturerSonoma State University
School of Business & Economics
What type of skills will young Operations Call Center Managers need?
Craig Nathanson Ph.D.: I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.
What experience really stands out on Operations Call Center Manager resumes?
Craig Nathanson Ph.D.: Most important on resumes to only show accomplishments you are proud of and reflect measurable success and completion of past work. These accomplishments should be a snapshot of what we have done and can do in the future. The most important two lines of a resume are in the objectives, to list what the person is seeking. These two lines give the reader a quick view of what the person wants.
Now is a great time to start the new year to build a portable work portfolio to represent an alignment of what a person is excited about and enjoys in their work.
Eric Olsen
Professor, Industrial Technology and PackagingOrfalea College of Business
Industrial Technology & Packaging
What general advice would you give to an Operations Call Center Manager?
Eric Olsen: Times of change are also times of great opportunities. We are going to need new technical solutions to address problems we are just learning about. You have to lean into the issues. Don't be a technologist - be a problem solver. That is why we also emphasize soft skills like lean six sigma, teamwork, and change management.