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Operations engineer support skills for your resume and career
15 operations engineer support skills for your resume and career
1. Infrastructure
Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.
- Maintained, administrated and assured the availability of the CA Infrastructure Management environment.
- Managed the Voice Infrastructure providing standard operating procedures to support 400+ end users in multiple locations.
2. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Operated and maintained three Java IP Music Content delivery servers.
- Implemented feature in Java Spring application to synchronize databases in active-active architecture.
3. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided technical support to operations to improve process safety, process reliability, and product quality.
- Worked with technicians, assemblers and inspectors providing engineering/technical support on the production floor
4. Database
A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.
- Maintained and verified data on proprietary and relational database systems such as Energy Management Systems.
- Completed engineering analysis reports for overhaul/repair, and maintained a database for repair history.
5. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Network and server administration for a mixed environment of Microsoft, Mac, and Linux systems.
- Network Administrator for 600+ node Linux, FreeBSD, Cisco, Extreme, Checkpoint, and Radware systems distributed worldwide.
6. Project Management
- Provided long range project management and planning support for National Aeronautics Space Administration (NASA) ISS Truss payload missions.
- Project management, analysis, and consulting for the management team.
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- Provided technical resolutions for Customer Support Representatives, District Technical Sales Consultants, System Engineers, and Field Service Representatives.
- Provided external customer support via electronic communications in addition to supporting internal departments in all technical related issues.
8. Unix
UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.
- Performed basic SAP, and UNIX functions as instructed such as SAP Transports, Ignite back ups.
- Provided support for a translation server between UNIX and Windows file system.
9. HTML
- Use JavaScript and in-house JavaScript API methods to add custom functionality and interactivity to Flash and HTML 5 web advertisements.
- Facilitated in creation and maintenance of clients personal websites, including HTML coding, audio and video linking.
10. PowerShell
- Developed PowerShell scripts to capture logs and registry settings for broken SCCM clients to investigate problem issues.
- Developed automation scripts using PowerShell to monitor servers and services and to perform roll outs.
11. SQL Server
- Implemented Disaster Recovery of vital medical records SQL databases, installed and configured SQL Server and SQL-based medical record database products.
- Performed database back-up and recovery and monitored configured client SQL Server Databases.
12. Windows Server
- Provide network/system administration for multiple independent Windows Server environments (2003, 2008, 2012, and 2012R2 environments).
- Experience administering, troubleshooting Windows Server 2008, 2003, SQL 2005 an IIS.
13. Debugging
- Assisted test engineering with test fixture debugging and maintenance.
- Developed profiling and measurement tools for the next generation packet switch for performance analysis and debugging.
14. RF
- Supported, on-site and remotely, software upgrades, RF optimization operations, and site growth provisioning.
- Serviced platforms included an RF mesh network, based on in-house technology.
15. ITIL
- Utilize ITIL best practices to establish compliance processes, policies and procedures which improved incident management mean-time-to-restore.
- Manage enterprise level projects as a project manager using ITIL project management methodology.
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Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CIS, Albertus Magnus College
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Director and Professor, Dominican University
List of operations engineer support skills to add to your resume

The most important skills for an operations engineer support resume and required skills for an operations engineer support to have include:
- Infrastructure
- Java
- Technical Support
- Database
- Linux
- Project Management
- Customer Support
- Unix
- HTML
- PowerShell
- SQL Server
- Windows Server
- Debugging
- RF
- ITIL
- SLA
- Customer Issues
- Lan
- On-Call Rotation
- DNS
- SharePoint
- Mac
- Tcp Ip
- XML
- CSS
- FTP
- TCP/IP
- VPN
- Trouble Tickets
- Provisioning
- Level Support
- Switches
- Network Issues
- Customer Inquiries
- VoIP
- Workstations
- Production Environment
- PL/SQL
- NOC
- IIS
- Ethernet
- RAN
Updated January 8, 2025