How to hire an operations support representative

How to hire an operations support representative, step by step

Here's a step-by-step operations support representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an operations support representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new operations support representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the operations support representative you need to hire. Certain operations support representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An operations support representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, operations support representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of operations support representatives and their corresponding salaries.

   Type of Operations Support Representative	Description	Hourly rate
   Operations Support Representative	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$11-33
   Lead Technician	Lead technicians are technicians who oversee the technical needs of a specific project or department. They are usually tenured employees, and their familiarity with the company's technical and technological processes, software, and hardware would be a great advantage in succeeding in their role... Show more	$32-58
   Computer Technician	Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs... Show more	$13-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Operations Support
   • Data Entry
   • Customer Service
   • Computer Programs
   • Service Orders
   • Inbound Calls
   • Bank Deposits
   • Technical Support
   • Customer Payments
   • Outbound Calls
   • Ledgers
   • ACH
   • Financial Transactions
   • Customer Support

   Check all skills

   Responsibilities:

   • Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
   • Identify, troubleshoot and deliver need results as a customer liaison between the regulated and non- regulate side of energy.
   • Respond and troubleshoot sales representative inquiries regarding all open orders, including expect date of delivery and/or invoicing.
   • Maintain input/output of information essential to sales communication regarding commission, quotas, sales activity, compensation appeals and incentive payouts.
   • Conduct CONUS sensor setup, deployment, and aircraft sensor integration.
   • Support lab activities and CONUS travel to various equipment contractors for equipment testing and integration when not deploy OCONUS.

3. Make a budget

   Including a salary range in your operations support representative job description is a great way to entice the best and brightest candidates. An operations support representative salary can vary based on several factors:

   • Location. For example, operations support representatives' average salary in oklahoma is 48% less than in new jersey.
   • Seniority. Entry-level operations support representatives earn 67% less than senior-level operations support representatives.
   • Certifications. An operations support representative with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in an operations support representative's salary.

   Average operations support representative salary

   $39,977yearly

   $19.22 hourly rate

   ---

   Entry-level operations support representative salary

   $23,000 yearly salary

   Updated January 20, 2026

4. Writing an operations support representative job description

   A job description for an operations support representative role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's an operations support representative job description:

   Operations support representative job description example

   OneMain Financial is the country's largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases. OneMain is constantly innovating to serve customers when, where and how they want by investing in our technical digital capabilities. Our steadfast commitment to doing the right thing extends to our customers, our employees and the communities where we live and work - a mission that hasn't changed for more than 100 years.
   
   We are currently seeking an Operations Support Representative to work in our Centralized Payment Processing department in our Evansville corporate office.
   **Primary responsibilities include:**
   
   · Processing customer payments and returned bank items, including system rejects
   
   · Processing lockbox exception items
   
   · Processing payment related inquiries, account adjustments, refunds and corrections
   
   · Balancing batches of payments
   
   · Completing remote bank deposits
   
   · Ensuring tasks are completed in a timely and accurate manner
   
   **Required Skills and** **Qualifications:**
   
   · High school diploma or GED w/ 1-year bank teller, accounting, or bookkeeping experience
   
   · Financial Services and Lending background a plus
   
   · Proficiency with a 10-key calculator
   
   · Ability to work well under pressure and meet goals in a fast-paced environment
   
   · Proficiency with basic Microsoft Office applications
   
   **Benefits and Compensation:**
   
   At OneMain, we understand that for our team members to be their best, they need the right opportunities and benefits. Our comprehensive benefits package for full-time and some part-time employees includes health and well-being options for team members and dependents, up to 4% matching 401(k), tuition reimbursement, continuing education, incentive pay, paid time off, paid volunteer time and more. OneMain offers an excellent compensation package including a competitive base pay with additional incentives and bonuses.
   
   OneMain prides itself on internal growth opportunities through training and development as well as career growth opportunities through internal promotions. Take the first step toward a challenging and rewarding career at OneMain and apply today!
   
   OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

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5. Post your job

   To find the right operations support representative for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with operations support representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit operations support representatives who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your operations support representative job on Zippia to find and attract quality operations support representative candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit operations support representatives, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with an operations support representative applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new operations support representative

   Once you've found the operations support representative candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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