Order dispatcher job description
Updated March 14, 2024
6 min read
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Example order dispatcher requirements on a job description
Order dispatcher requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in order dispatcher job postings.
Sample order dispatcher requirements
- High school diploma or equivalent
- Proficient in using computer software
- Ability to lift and move packages up to 50 lbs
- Valid driver's license and good driving record
- Knowledge of mapping and routing software
Sample required order dispatcher soft skills
- Excellent interpersonal and communication skills
- Organized and detail-oriented
- Ability to multi-task and prioritize
- Strong customer service attitude
- Ability to work in a fast-paced environment
Order dispatcher job description example 1
J&J Worldwide Services order dispatcher job description
**General Summary**
Receives, records and distributes work orders to service crews upon customers' request for service on articles or utilities purchased from wholesale or retail establishments or utility company.
**Essential Duties and Responsibilities:**
+ Records information, such as name, address, article to be repaired, or service to be rendered.
+ Prepares work order and distributes to service crew
+ Schedules service call and dispatches service crew.
+ Calls or writes customer to insure satisfactory performance of service.
+ Keeps record of service calls and work orders. Attaches time to jobs.
+ May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
+ Other duties as assigned.
**Knowledge, Experience and Skill Requirements:**
+ Minimum of one (1) year experience in a dispatch or similar customer service center position.
+ Strong written and oral communication skills in English.
+ Previous experience using MAXIMO preferred. Must have familiarity with Excel.
+ Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.
+ Strong decision making and analytical skills.
+ Strong work ethic and team player mentality.
**Work Environment**
+ Be able to stand, push, pull, bend, kneel, and stretch for extended period of time.
+ Be able to lift 25 lbs.
_This job description is subject to change by the employer as the needs of the employer and requirements of the job change._
**We maintain a drug-free workplace and perform pre-employment substance abuse testing.**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Receives, records and distributes work orders to service crews upon customers' request for service on articles or utilities purchased from wholesale or retail establishments or utility company.
**Essential Duties and Responsibilities:**
+ Records information, such as name, address, article to be repaired, or service to be rendered.
+ Prepares work order and distributes to service crew
+ Schedules service call and dispatches service crew.
+ Calls or writes customer to insure satisfactory performance of service.
+ Keeps record of service calls and work orders. Attaches time to jobs.
+ May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
+ Other duties as assigned.
**Knowledge, Experience and Skill Requirements:**
+ Minimum of one (1) year experience in a dispatch or similar customer service center position.
+ Strong written and oral communication skills in English.
+ Previous experience using MAXIMO preferred. Must have familiarity with Excel.
+ Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.
+ Strong decision making and analytical skills.
+ Strong work ethic and team player mentality.
**Work Environment**
+ Be able to stand, push, pull, bend, kneel, and stretch for extended period of time.
+ Be able to lift 25 lbs.
_This job description is subject to change by the employer as the needs of the employer and requirements of the job change._
**We maintain a drug-free workplace and perform pre-employment substance abuse testing.**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Order dispatcher job description example 2
Pcsi - Professional Contract Services, Inc order dispatcher job description
Shifts may vary. 24/7 operation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Knowledge, Skills and Abilities
Working Condition
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PCSI
is an Equal Opportunity Employer
and does not discriminate based on race, color, sex, national origin, sexual orientation, religion, age, physical or mental disabilities, genetic information/predisposition, veteran status in employment or in the provision of services.
PCSI is Alcohol and Drug free workplace
Persons with disabilities and veterans are strongly encouraged to apply.
EOE/AA/W/M/V
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchases from wholesale or retail establishment or utility company.
- Records information, such as name, address, article to be repaired, or service to be rendered.
- Prepares work order and distributes to service crew.
- Schedules service call and dispatches service crew.
- Calls or writes customer to ensure satisfactory performance of service.
- Keeps record of service calls and work orders.
- May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
- Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.
Qualifications
- High school diploma or GED.
- Two (2) years related experience with the ability to perform the assigned duties.
- Must be able to effectively read, write, and speak the English language.
Knowledge, Skills and Abilities
- Must be able to operate a personal computer and must display skills in word processing, database and spreadsheets.
- Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.
- Must possess strong attention to detail.
- Have the ability to deal with multiple responsibilities and to meet deadlines.
- Must be able to perform basic accounting and mathematical computations with a good degree of accuracy.
- Ability to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks.
- Ability to work as a team member.
- Self-starter, able to work with minimal direction and supervision.
- Ability to work shifts covering a twenty-four-hour period, seven days per week.
Working Condition
- Ability to pass criminal, drug, and driving screening.
- Ability to work any time or day of the week, including weekends and holidays.
- Possess valid driver's license and maintain good driving record.
- If required, ability to obtain and maintain security clearance and base access to assigned site(s).
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PCSI
is an Equal Opportunity Employer
and does not discriminate based on race, color, sex, national origin, sexual orientation, religion, age, physical or mental disabilities, genetic information/predisposition, veteran status in employment or in the provision of services.
PCSI is Alcohol and Drug free workplace
Persons with disabilities and veterans are strongly encouraged to apply.
EOE/AA/W/M/V
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Updated March 14, 2024
Updated March 14, 2024